TelcoBridges Tmedia TMG3200 System Installation Manual Download Page 37 | Manualshive

Page: 37 / 44

background image

31

Chapter 5

Troubleshooting Tools

This chapter provides guidance in what actions to take when encountering system
problems prior to contacting TelcoBridges Customer Support.

The following topics are covered:

•

Connecting to the serial port of the TMG3200

•

Configuring the terminal emulator application

•

Reporting a Problem

•

Preparing your setup information

•

TbDebug Debug Dump Files

•

Application Logs

•

Backdoor Tools

•

tbsigtrace signaling traces

«
...
35
36
37
38
39
...
»

Summary of Contents for Tmedia TMG3200

Page 1: ...Tmedia System Installation Guide for TMG3200 9010 00179 1A Issue 2 2...

Page 2: ...upport TelcoBridges is committed to continually improving product designs as a result product specifications may be subject to change without notification 2003 2009 TelcoBridges All rights reserved Te...

Page 3: ...nnections to voice and IP networks Conventions Contact Us If you have comments about this guide or any other TelcoBridges technical documentation please send an E mail to support telcobridges com Term...

Page 4: ...iv Tmedia System Installation Guide for TMG3200...

Page 5: ...10 2 4 1 Prerequisites 10 2 4 2 Interconnections 11 2 5 Connecting to the PSTN 12 2 5 1 Prerequisites 12 2 5 2 RJ48 Type Interface T1 E1 J1 13 2 5 3 SCSI Interface T1 E1 J1 15 2 5 4 Dual BNC Interface...

Page 6: ...4 5 3 Reporting a Problem 35 5 4 Setup Information 35 5 5 Tbdebug Dump Files Mandatory 35 5 6 Application Logs 35 5 7 Backdoor Tools 36 5 7 1 tbx_cli_tools_remote 36 5 7 2 Line Trunk Status Tbshowls 3...

Page 7: ...ction This chapter provides an introduction to the installation and setup of a Tmedia system using the TMG3200 The following topics are covered Installation overview Installation prerequisites Other r...

Page 8: ...g to the Tmedia Management Interface Connecting to the VoIP network Connecting to the PSTN Powering Up Initial System Configuration System Upgrades Troubleshooting Figure 1 1 TMG3201 TMG3202 seen from...

Page 9: ...ns on the TMG3200 you will need to have purchased an adequate number of licenses for the features that you will use 1 3 Preventing Electrostatic Discharge Damage Electrostatic discharge ESD can damage...

Page 10: ...ges TMG3200 and have been trained to work with the equipment If you have any technical questions please contact TelcoBridges technical support or send an E mail to support telcobridges com Other docum...

Page 11: ...chapter provides the connection procedures for the TMG3200 as follows Rack mounting the TMG3200 Connecting to the Tmedia management interface Connecting to a PSTN Network Connecting to an IP network...

Page 12: ...ole port of the TMG3200 SCSI cables and patch panels This is optional and only provided if the PSTN interface on your TMG3200 features SCSI connectors Three CAT5 Ethernet straight cables male male thr...

Page 13: ...oused in either a 1U or 2 U chassis as tabulated in table 2 1 on page 7 It is important that you provide for enough room on the equipment rack to allow for the installation of the TMG3200 Consider the...

Page 14: ...ws attach one angle bracket to the front left hand side of the TMG3200 when viewed from the front as shown in figure 2 1 on page 8 Repeat the same for the angle bracket on the right hand side 2 Start...

Page 15: ...eeded One CAT5 Ethernet cable with RJ45 male male terminations 2 3 2 Interconnections The TMG3200 provides a Tmedia Management Interface using one Gigabit Ethernet network link as shown in figure 2 2...

Page 16: ...Certain configurations of the TMG3200 will exceed 100 Mbps therefore 1000 Mbps is recommended 2 4 1 Prerequisites To connect the TMG3200 to the VoIP network you will need Gigabit Ethernet switch A sec...

Page 17: ...rear of the TMG3200 Connect the other end of the same CAT5 cable to the Gigabit Ethernet switch 2 If your system employs a second Gigabit Ethernet switch for redundancy connect a second CAT5 Ethernet...

Page 18: ...You will need one cable for each T1 E1 J1 interface on the TMG3200 If you are making your own cables refer to figure 2 5 on page 14 for crossover or straight cable wiring connections Your TMG3200 feat...

Page 19: ...r to figure 2 5 on page 14 for crossover or straight cable wiring connections Note All ports may not be active T1 E1 J1 ports are activated by software license the number of active ports depends on th...

Page 20: ...J1 Wiring Schematic Crossover Cable 1 8 RX Ring 1 RX Tip 2 Not Connected 3 TX Ring 4 TX Tip 5 Not Connected 6 Not Connected 7 Not Connected 8 1 RX Ring 2 RX Tip 3 Not Connected 4 TX Ring 5 TX Tip 6 N...

Page 21: ...e activated by software license the number of active ports depends on the licenses purchased To connect the TMG3200 SCSI to the PSTN 1 Start with the SCSI ports 1 16 located at the bottom right as sho...

Page 22: ...TMG3200 Figure 2 6 SCSI Interface to the PSTN 1 2 15 16 17 18 31 32 TMG3200 with SCSI connectors ETH VoIP TMS 1 2 1 1 2 2 49 64 33 48 17 32 1 16 17 32 1 16 17 32 1 16 SCSI patch panel 1 rear SCSI pat...

Page 23: ...icense the number of active ports depends on the licenses purchased To connect the TMG3200 DS3 to the PSTN 1 Start with the Dual BNC port pair 1 right most as shown in figure 2 7 on page 17 Connect on...

Page 24: ...g The APS port is used for OC3 STM 1 redundancy Switchover occurs automatically based on configurable parameters It is recommended that APS be used if the installation provides this feature To connect...

Page 25: ...onnecting to AC Power The TMG3200 is furnished with one or optionally two AC power connectors To connect the TMG3200 to AC Power 1 Connect one AC power cable between the AC connector of the TMG3200 an...

Page 26: ...Power Connection TMG3202 ETH VoIP TMS 1 2 1 1 2 2 To power To power Power switch Power socket Audible alarm button 1 9 8 16 15 14 13 12 11 10 7 6 5 4 3 2 TMG3200 ETH VoIP TMS 1 2 1 1 2 2 To power Pow...

Page 27: ...201 to DC power 1 Connect a ground wire to the ground lug located at the rear of the TMG3201 as shown in figure 2 10 on page 21 2 Connect a 14 AWG wire between the positive terminal of a DC power sour...

Page 28: ...of the DC power cable to the positive terminal of the DC power source as shown in figure 2 11 on page 22 3 Connect the black lead of the DC power cable to the negative side of the DC power source 4 R...

Page 29: ...utton to select one of the three actions listed in table 2 4 on page 23 Once your selection is made press the reset button to acknowledge your choice Table 2 4 Reset Menu Options Display Order Display...

Page 30: ...ying the LED Status Indications on page 23 to power down the TMG3200 with the reset button DO NOT TURN OFF the power to the TMG3200 using the power switch located at the rear unless the Linux host has...

Page 31: ...d Configuring the TMG3200 Setting the Time Zone Configuring the Toolpack System Using the Web Portal Changing TMG3200 Host IP Address Changing VoIP IP Interface Addresses Changing passwords For inform...

Page 32: ...r of the embedded host This can be found on the packing slip along the TM CPU HOST item If the hostname is not known it can be found using the front serial connection Login with a user name and passwo...

Page 33: ...rica Montreal will be used Local time is now Wed Aug 19 08 49 01 EDT 2009 Universal time is now Wed Aug 19 08 49 01 UDT 2009 Is the above information OK 1 Yes 2 No 1 You can make this change permanent...

Page 34: ...described in the Telcobridges TB Wiki at http docs telcobridges com mediawiki index php TBLinux How_to_change_the_ip_address 3 5 Changing VoIP Interface Addresses The default address of the VoIP inter...

Page 35: ...nd on the Telcobridges web site http docs telcobridges com mediawiki index php Upgrading_Toolpack 4 1 Installing a New License In order to install a new license on a Tmedia system follow the steps des...

Page 36: ...30 Tmedia System Installation Guide for TMG3200...

Page 37: ...blems prior to contacting TelcoBridges Customer Support The following topics are covered Connecting to the serial port of the TMG3200 Configuring the terminal emulator application Reporting a Problem...

Page 38: ...200 as shown in figure 5 1 on page 32 See figure 5 3 on page 33 for a RJ 45 pinout description 2 If your computer s serial port features a DB9 connector use the DB9 to RJ 45 adapter supplied with your...

Page 39: ...Troubleshooting Tools 33 Figure 5 3 Console pinout 1 N C 2 Rx 3 Tx 4 N C 5 GND 6 N C 7 N C 8 N C 9 N C 1 N C 2 N C 3 N C 4 GND 5 Tx 6 Rx 7 N C 8 N C DB 9 RJ 45 2 3 5 1 8...

Page 40: ...minal emulator or console application to communicate with the TMG3200 in order to configure initial settings Available terminal emulation software includes HyperTerminal Putty Minicom To configure the...

Page 41: ...g related problem specify which side is initiating the call 5 5 Tbdebug Dump Files Mandatory The tbdebug copies information about Telcobridges libraries and TMG3200 into log files This includes softwa...

Page 42: ...r of backdoor tools are available as follows tbx_cli_tools_remote tbshowls VoIP Traffic Capture Wireshark tbstreamlisten Stream server audio packets to wave file tbsigtrace 5 7 1 tbx_cli_tools_remote...

Page 43: ...from the Status menus of the Web Portal 5 7 3 VoIP Traffic Capture When troubleshooting VoIP related issues a direct Ethernet connection can be established between the host s Gigabit Ethernet interfa...

Page 44: ...eam Server and to convert them into wave files for analysis You can use Wireshark or tcpdump on the server running the tbstreamserver application The conversion tool streamserver_pkt_to_wav can be fou...

Reviews:

No comments

Related manuals for Tmedia TMG3200

Brand: Farfisa Pages: 12

INKNXMIT015C000

Brand: HMS Pages: 32

PRESTIGE 660RU Series

Brand: ZyXEL Communications Pages: 14

Brand: Sencore Pages: 37

Projector Gateway

Brand: Acer Pages: 58

STHC-B-ISG02DB-03

Brand: daviteq Pages: 25

Brand: Perfectone Pages: 39

Brand: Technicolor Pages: 29

Brand: TECOM Pages: 49

Brand: FreePP Pages: 80

Brand: WABCO Pages: 20

ProtoCessor ProtoNode FPC-N34

Brand: FieldServer Pages: 40

Brand: OBLO Living Pages: 15

Brand: Zte Pages: 117

Brand: Machfu Pages: 42

Brand: Yeastar Technology Pages: 63

Brand: IQRF Pages: 39

Sure Cross Performance GatewayPro DX80P*A6...

Brand: Banner Pages: 105

Brands by name

0 1 2 3 4 5 6 7 8 9 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

Popular brands

Load more brands