Tektronix TLA 720, Service Manual

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Mainframe Troubleshooting
4–36
TLA 720 Benchtop Chassis and TLA 7XM Expansion Chassis Service Manual
QA+Win32 Diagnostics.
The QA+Win32 diagnostics are a separate Windows
application located in the Windows Start Programs menu. The diagnostics check
the basic operation of the controller.
Software Problems
Your TLA 700 Series Logic Analyzer comes with most software already
installed. Before running any of the diagnostics, you should check the online
release notes to verify the logic analyzer software matches the module firmware.
Run the QA+Win32 diagnostics software to identify hardware or software
problems. Follow the QA+Win32 online help instructions for running the
diagnostics software. The diagnostics are located in the Start menu under:
\Programs\QA+Win32
Many software problems can be due to corrupted or missing software files. In
most cases the easiest way to solve software problems is to reinstall the software
and follow the on-screen instructions. Refer to Upgrading Software for
instructions on reinstalling or upgrading software.
Refer to Table 2–11 on page 2–67 for a list of software and hardware trouble-
shooting information and recommended action.
If you suspect problems with the TLA 700 Series software, contact your local
Tektronix representative or refer to Contacting Tektronix on page NO TAG.
Hardware Problems
If you are certain that you have installed the logic analyzer correctly, run the
TLA 700 Series extended diagnostics (located under the System menu) to
identify any problems with the individual modules.
If your logic analyzer powers up so that you have access to the desktop, run the
QA+Win32 diagnostics software to identify possible controller hardware
problems. Follow the QA+Win32 online help instructions for running the
diagnostics software. The diagnostics are located in the Start menu under:
\Programs\QA+Win32
You can also run the external TLA 700 Mainframe diagnostics to identify
problems not covered by other diagnostics. The TLA 700 Mainframe diagnostics
are located under the Start menu under the Tektronix TLA 700 programs.