Teknor Industrial Computers VIPer808, Technical Reference Manual, Page: 127 / 128

Getting Help 2
Returning Defective Merchandise
If your TEKNOR product malfunctions, please do the following before returning any
merchandise:
1) Call our Technical Support department in Canada at (450) 437-5682 or in Germany at
+49 811 / 600 15-0. Make certain you have the following at hand: the TEKNOR
Invoice #, your Purchase Order #, and the Serial Number of the defective unit.
2) Give the serial number found on the back of the card and explain the nature of your
problem to a service technician.
3) If the problem cannot be solved over the telephone, the technician will further instruct
you on the return procedure.
4) Prior to returning any merchandise, make certain you receive an RMA # from
TEKNOR's Technical Support and clearly mark this number on the outside of the
package you are returning. To request a number, follow these steps: make a copy of the
request form on the following page, fill it out and fax it to us.
5) When returning goods, please include the name and telephone number of a person
whom we can contact for further explanations if necessary. Where applicable,
always include all duty papers and invoice(s) associated with the item(s) in
question.
6) When returning a TEKNOR card:
i) Make certain that the card is properly packed: Place it in an antistatic plastic bag
and pack it in a rigid cardboard box.
ii) Ship prepaid to (but not insured, since incoming units are insured by TEKNOR):
TEKNOR INDUSTRIAL
COMPUTERS INC.
Zeppelin Str. 4
D-85399 Hallbergmoos
GERMANY
TEKNOR INDUSTRIAL
COMPUTERS INC.
616 Cure Boivin
Boisbriand, Quebec
J7G 2A7 CANADA