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TEKNIKOM MYLOG, User Manual

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TEKNIKOM MYLOG User Manual Download Page 3

ASSIGNING WARNING MESSAGE .............................................................................15

 

SETTING CO LINE CALLING DIGIT ............................................................................16

 

ENTERING DISCOUNT TRUNK CALL NUMBER ........................................................16

 

SHORTEST RECORDING ...........................................................................................16

 

LISTENING DIALER.....................................................................................................16

 

ALLOWING NETWORK SUPPORT .............................................................................16

 

AUTOMATIC DELETION OF RECORDINGS ...............................................................16

 

CHANGING PASSWORD.............................................................................................16

 

SAVING CHANGES ON SETTINGS ............................................................................17

 

TELEPHONE SETTINGS.................................................................................................17

 

DIVIDING LONG RECORDINGS..................................................................................17

 

INCREASING RECORDED VOICE LEVEL ..................................................................17

 

PLAYING WARNING MESSAGE TO CALLERS ..........................................................17

 

SETTING ANSWERING MACHINE RING COUNT ......................................................18

 

SETTING ANSWERING MACHINE RECORD DURATION ..........................................18

 

DISPLAYING POP-UP .................................................................................................18

 

SETTING TELEPHONE RECORD START METHOD ..................................................18

 

MICROPHONE SETTINGS ..............................................................................................19

 

DIVIDING LONG RECORDINGS..................................................................................19

 

INCREASING RECORDED VOICE LEVEL ..................................................................19

 

SETTING MICROPHONE RECORD START METHOD ...............................................19

 

E-MAIL SETTINGS ..........................................................................................................20

 

WHAT TO SEND WITH AUTO E-MAIL.........................................................................20

 

E-MAIL ACCOUNT SETTING.......................................................................................21

 

TROUBLE SHOOTING ........................................................................................................22

 

CAN NOT OPEN CLIENT (USER INTERFACE) ..............................................................22

 

“ON” LIGHT FLASHES ...................................................................................................22

 

CAN NOT ACCESS OVER NETWORK / INTERNET.......................................................22

 

CAN NOT SEE PAST RECORDINGS..............................................................................22

 

DIALING FEATURE DOES NOT WORK .........................................................................22

 

NOISE ON RECORDINGS...............................................................................................22

 

CALLING NUMBER NOT DISPLAYED ...........................................................................22

 

CAN NOT RECORD TELEPHONE CONVERSATIONS ..................................................23

 

FORGOT PASSWORD ....................................................................................................23

 

CAN NOT RECORD DIGITAL TELEPHONE SETS .........................................................23

 

SOME FEATURES DOES NOT WORK WITH DIGITAL TELEPHONE SETS .................23

 

TECHNICAL FEATURES ....................................................................................................24

 

REQUIRED COMPUTER CONFIGURATION ......................................................................24

 

Summary of Contents for MYLOG

Page 1: ... Personal Assistant User Manual Version 1 Revision 1 www smartcorder com LOG my ...

Page 2: ...ONE 6 SEARCHING PAST RECORDINGS 7 RECORDING LIST 8 WHAT CAN YOU DO ON RECORDINGS 9 LISTENING RECORD 10 ADDING NUMBER TO PHONE BOOK 10 DELETING RECORD 10 SENDING BY E MAIL 10 SAVING AS VOICE FILE 11 DEFINING SYSTEM MESSAGE 11 DIALING NUMBER 11 PLAYING A RECORD TO THE LINE 11 LISTENING PAST RECORDINGS 11 PHONE BOOK 12 LISTING PHONE BOOK ENTRIES 12 OPERATIONS ON THE PHONE BOOK 12 ADDING NEW ENTRY 13 ...

Page 3: ...G TELEPHONE RECORD START METHOD 18 MICROPHONE SETTINGS 19 DIVIDING LONG RECORDINGS 19 INCREASING RECORDED VOICE LEVEL 19 SETTING MICROPHONE RECORD START METHOD 19 E MAIL SETTINGS 20 WHAT TO SEND WITH AUTO E MAIL 20 E MAIL ACCOUNT SETTING 21 TROUBLE SHOOTING 22 CAN NOT OPEN CLIENT USER INTERFACE 22 ON LIGHT FLASHES 22 CAN NOT ACCESS OVER NETWORK INTERNET 22 CAN NOT SEE PAST RECORDINGS 22 DIALING FE...

Page 4: ... information on the Help tab If you are using different version of software then you may download correct version of document from www smartcorder com website WARNING ABOUT USAGE LIABILITY AGAINST LAW Listening and recording telephone conversations might violate rights of third parties Users should check local regulations before using myLOG By making necessary adjustments you may use Playing Warni...

Page 5: ...s recording telephone conversations Recording is controlled according telephone off on hook Yo may monitor ongoing conversations live from the Trace tab page 6 search past recordings from Search tab page 7 and listen from Player tab page 11 ROOM RECORDING With the built in microphone you may record or monitor meetings environmental voices or an office worker s conversation with a customer Recordin...

Page 6: ...ode and password digits if necessary myLOG automatically dials these digits before target phone number to make cheaper trunk calls over service providers network page 16 Service Provider Nr myLOG allows you listen to dialing in progress If you initiate dialing while telephone is closed dialing and ringing tones can be heard from computer s loudspeaker so you may wait until called party answers At ...

Page 7: ...recording continiues When button is released light is turned off and e mail send window is opened In this window you may select receipants and send the recording as attachment page 10 Sending via E mail You may also add notes before sending e mail NOTE E mail window is not opened if duration of recording is shorter than Shortest Record This is 5 seconds by default and can be changed from General S...

Page 8: ...interface to service and allows users to manage myLOG features Recordings continiues even if client is not open OPENING CLIENT WINDOW Click shortcut on desktop to open myLOG client Then you may select a tab depending on what you want to do Figure 2 CONNECTING TO SERVICE Open Connection tab to connect service running on own computer or another one over local network or internet Program has been con...

Page 9: ...e trying to connect a myLOG over local network or internet it should be NET version and password has to be defined To switch from one myLOG to another first you need to disconnect from current one than connect the other If entered password is wrong reminder symbol appears near by the password field Move cursor on to this symbol to see hint about password It is strongly recomended to write a remind...

Page 10: ...network or internet In the MICROPHONE TRACING field there is a Manual Record button and information field about current microphone recording You may start microphone recording any time by pressing button on myLOG device or button on program window When active both buttons illuminated Three symbols in the Info field are to indicate type of recording as microphone to mark important recordings and to...

Page 11: ...in recordings Period You may search recordings within a certain period by selecting from the list Today Yesterday Last Week Last Month Last Year All First Last If you want search within a specific date and time range then you may set from the First Last fields Duration To search recordings equal shorter or longer than certain duration use Duration field After setting search criterias press the Sea...

Page 12: ...dded notes by user about the recording Figure 6 Page selection buttons appear at bottom of window if more than 10 recordings found You may open non listed pages with these buttons Found recording count average and total call durations are also listed at the bottom of the list WHAT CAN YOU DO ON RECORDINGS Marking as Important Click on Important column left most to mark Adding notes Click on Note f...

Page 13: ... RECORD After selecting one or more recordings select Delete Record option from right click menu and confirm on the opening window SENDING BY E MAIL Select a recording and use Send By E Mail option from right click menu or press F7 on the keyboard At this moment below window is opened You may select a receipant from the pull down menu of address field All entries in the phone book with e mail addr...

Page 14: ...ALING NUMBER myLOG can dial the number on selected recording Press F8 on the keyboard or use Dial Number option from the right click menu You may use this feature as your telephone is on hook or of hook whille receiving dial tone PLAYING A RECORD TO THE LINE You may play any recording to the party you are currently in conversation on the phone Select a recording to play and press the F9 on the key...

Page 15: ...ore telephone numbers Names stored in the phone book are displayed in trace window recording list player and incoming call pop ups LISTING PHONE BOOK ENTRIES All entries in the Phone Book are listed when the phone book tab is opened In case there are too many entries you may filter entries by using data fields above the listing Write necessary data to the Name Number and Note fields then press the...

Page 16: ...that entry myLOG immediately dials the number Otherwise a window is opened to let you select which number to dial After selecting the number from the pull down menu press the OK button DATA EXCHANGE WITH OTHER APPLICATIONS myLOG can import export phone book data from to other applications such as Outlook Outlook Express Excell or another myLOG You may use Import and Export buttons on top left of p...

Page 17: ...ceipant s via e mail Necessary settings must be completed during system set up Info mail is sent for following situations Program start up Each time myLOG service is started not opening user interface In case USB connection fails with the computer removal of cable or any reason that affects communication with the computer If space left in the computer s hard disk is lower than critical value 1GB N...

Page 18: ...n on the window bar of myLOG client program Giving name is especially useful when connecting different myLOGs in different locations via local network or internet ASSIGNING ANSWERING MACHINE MESSAGE In Ans Machine Msg field you may assign a system message to be used as welcome message of answering machine feature You may select listen or delete a message with buttons in the right Only system messa...

Page 19: ...n the below table about filling the prefix field 00 International calls 00 05 International calls and numbers starting with 05 01 02 03 04 05 06 07 08 09 National calls SHORTEST RECORDING In this field you may enter shortest record duration myLOG will save recordings to hard disk only if longer than this duration LISTENING DIALER If Listen Dialer box is checked myLOG gives telephone line voices to...

Page 20: ...G LONG RECORDINGS If Divide box is checked program divides long recordings in to fixed length parts Divided reordings are indicated with initial file name and division numbers in the Note field in the recording list tab INCREASING RECORDED VOICE LEVEL Checking Boost box will increase the recorded voice level by 12dB When boosted inbound and outbound voices are recorded at closed levels with automa...

Page 21: ...utomatically closed after specified period in seconds SETTING TELEPHONE RECORD START METHOD One of four activation methods is chosen from the Record Activation Method menu Current This is default record activation method Unless required by special applications this method should not be changed Opening and closing telephone is displayed on program window Check cable connections if telephone on scre...

Page 22: ...e and division numbers in the Note field in the recording list tab INCREASING RECORDED VOICE LEVEL Checking Boost box will increase the recorded voice level by 20dB When boosted near and far voices are recorded at closed levels with automatic gain control circuit of myLOG SETTING MICROPHONE RECORD START METHOD One of two activation methods is chosen from the Record Activation Method menu Voice The...

Page 23: ...matically Record Information Sends call information of every telephone call date time duration digits etc when ended Record Information and Audio File Sends call information with voice file attached Number Name Sends call information and voice file only if number s and name s in this field are matched with the call You may enter multiple names and numbers by separating commas Left Messages Sends l...

Page 24: ...n by separating with commas Host Type SMTP host name Port Enter port number of computer use when sending e mail usually 25 User Name Type user name of account Password Type password of mail account Authentication Check this box if mail server requires authentication Press Update button to save e mail settings To check if e mail account settings are correct press Test button Mylog sends a test mess...

Page 25: ...ER NETWORK INTERNET You should have purchased net version of myLOG If not you can only use on local computer A firewall might be blocking access to myLOG on the remote computer Make sure port 18000 is open TCP port 18000 on ADSL modem should be directed to the computer which myLOG is connected to CAN NOT SEE PAST RECORDINGS Check line connections Make sure suitable record start method is selected ...

Page 26: ... copy data folder to a safe place before uninstalling program Even if you can t use database at least you have all recordings there We recommend you set a related hint with password so myLOG shows you hint if wrong password entered CAN NOT RECORD DIGITAL TELEPHONE SETS Signals on digital telephone lines can not be recognized by myLOG Digital telephone sets can only be recorded from earpiece of han...

Page 27: ...22050Hz Mono REQUIRED DISK SPACE FOR RECORDINGS 1 Hour recording occupies 13MB disk space In other words 77 hours of recording can be stored in 1GB space POWER CONSUMPTION 200mA max Derived from USB USB Compatible with 1 1 and 2 0 REQUIRED COMPUTER CONFIGURATION CPU Pentium 4 or better Memory 256MB minimum USB 1 1 or 2 0 Operating system XP XP Pro Server 2003 Vista Sound card Must exist Required d...

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