my
LOG
User Manual (1.1) Page: 22 / 24
TROUBLE SHOOTING
CAN NOT OPEN CLIENT (USER INTERFACE)
•
A firewall in the computer may be blocking the communication between service and
client. Make sure port 18000 is open.
“ON” LIGHT FLASHES
There might be interruption with communication with computer or sofware is not working
properly. Normally it should be steady on.
•
Try connecting
my
LOG
to another USB port.
•
Open “Control Pannel/Administrative Tools/Services” tab and make sure MyLogSvc is
up and running. If not, right click and start service.
•
Sound card must be installed in the computer. Check also drivers of sound card. Missing
or wrong driver may also cause such problem.
CAN NOT ACCESS OVER NETWORK / INTERNET
•
You should have purchased .net version of myLOG. If not, you can only use on local
computer.
•
A firewall might be blocking access to myLOG on the remote computer. Make sure port
18000 is open.
•
TCP port 18000 on ADSL modem should be directed to the computer which myLOG is
connected to.
CAN NOT SEE PAST RECORDINGS
•
Check line connections.
•
Make sure suitable record start method is selected and check line activities on screen
(page: 18).
DIALING FEATURE DOES NOT WORK
Line input and telephone output connectors could be mixed up. See installation manual and
exchange cables of these connectors.
NOISE ON RECORDINGS
•
Computer should have good ground connection.
•
In case
my
LOG
connected to an extension, PBX should also have good ground
connection.
CALLING NUMBER NOT DISPLAYED
•
Caller-id feature must be active on telephone line. Ask to local telecom operator to
activate.
