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Service Information
Coaxial RF Power Standards Instruction an Service Manual
6-4
Preparation for Repair or Calibration Service:
Once you have verified that the cause for the RF Power Standard malfunction cannot be solved in
the field and the need for repair and calibration service arises, contact TEGAM customer service to
obtain an RMA, (Returned Material Authorization), number. You can contact TEGAM customer
service via the TEGAM website,
or by calling 440.466.6100 OR 800.666.1010.
The RMA number is unique to your instrument and will help us identify your instrument and to
address the particular service request by you which is assigned to that RMA number. Of even
more importance is a detailed written description of the problem, which should be attached to the
instrument. Many times repair turnaround is unnecessarily delayed due to a lack of repair
instructions or lack of a detailed description of the problem.
The detailed problem description should include information such as type of sensor being tested,
what is the voltage across the bias terminals when RF power is not applied?, what device was the
Standard connected to?, is the problem intermittent?, when is the problem most frequent?, has
anything changed since the last time the instrument was used?, etc. Any detailed information
provided to our technicians will assist them in identifying and correcting the problem in the
quickest possible manner. Use the Expedite Repair & Calibration form provided on the next page
to provide detailed symptoms of the instrument’s problem.
Once this information is prepared and sent with the instrument and RMA number to our service
department, we will do our part in making sure that you receive the best possible customer
service and turnaround time possible.