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Troubleshooting notes
Problem
Possible cause
What to do
No picture, no sound,
display is dark
No power supply
Check main power supply
Short circuit in LNB cable
Turn unit off, remove short
circuit, turn unit on again
Defect or missing cable
Check all cable
connections
Defect in LNB
Replace LNB
Wrong outdoor unit entered
Enter correct outdoor unit
(see 5.3)
No picture, no sound,
display is on
Outdoor unit not correctly
adjusted
Adjust outdoor unit.
Heavy rain or snow fall
Remove snow from outdoor
unit
Outdoor unit not correctly
adjusted
Adjust outdoor unit
Dish is too small for your
location
Use a larger dish
On-screen interference.
(Rectangular boxes
appear on the screen,
unit turns to still frame, no
sound. Temporarily the
screen is black with the
message "no signal".
There might be an obstacle
between dish and satellite
(e.g. a tree)
Install dish at an obstacle
free location
Sound ok, no picture
A radio channel is tuned in
Switch to TV mode
Picture and sound
disturbances in previously
clear channels
Outdoor unit defect or shifted
Check outdoor unit
Channel is transmitted on a
different transponder
Start channel search
Channel is not transmitted any
longer
none
Remote control does not
work
Wrong mode
