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7.3.
Picture Quality
Check that your Sure TV Box is plugged in and connected to your TV properly, using the HDMI cable supplied.
Make sure that you have selected the right HDMI/AV channel to view your Sure TV Box. Make sure that the
HDTV output mode of the Sure TV Box is set to one of the HD modes available. Try re-starting your Sure TV Box
if you still cannot see anything on the screen, and once you’ve tried that and are sure that the Sure TV Box is
powered up, connected and that your TV is on the correct HDMI/AV channel, contact support if you’re still
having problems with the picture.
7.4.
Connectivity
If you’re having problems connecting to your home network, please start by making sure that the internet in
your home is working. You can verify this by checking the connection on your PC. Once you’ve established that
your internet connection is up and running, check the Ethernet connection between your Sure TV Box and
your home router.
If you are connected to the router using Wi-Fi, make sure that the layout of your home allows your Sure TV
Box to detect the Wi-Fi network. Remember that your Wireless Security Key is case sensitive so be sure that
you’ve entered it in correctly.
7.5.
The EPG
If you’re having problems with your programme guide and information is not loading properly, please
remember that the information in the guide is provided by the broadcasters and there can be last minute
schedule changes and updates. Try re-starting your Sure TV Box and wait a few minutes to see if the
information loads.
7.6.
Hard disk
It is important to make sure that you’ve left enough space on your hard drive to use for new recordings.
