22
7.
Troubleshooting
If you have encountered a problem with your Sure TV Box, we recommend restarting your Sure TV Box by
pressing the button on the underside of the device. You could also switch off your Sure TV Box at the power
socket, wait for 10 seconds and then switch it back on again.
If you’re still having trouble, take a moment to check all of your cables and connections and ensure that all of
the plugs and wires are correctly inserted into the appropriate connections. Check that your TV is plugged into
the power supply, that it is switched on and that you have selected the appropriate AV/HDMI channel for your
Sure TV Box.
7.1.
Remote control
If your Sure TV Box has stopped responding to your remote control, first try restarting your Sure TV Box. Once
your Sure TV Box has restarted, check the LED on the front of the Sure TV Box – if the LED does not flash when
you press a button on the remote control, then the problem lies with your remote. Try removing and
reinserting the batteries. If this does not help to resolve the issue, replace the remote control batteries.
Once you have tried to use your remote control with new batteries, or if the LED on the Sure TV Box flickers
but the Sure TV Box doesn’t respond, please call our contact centre:
Guernsey
01481 700 700
Jersey
0808 10 15 247
Isle of Man
07624 247 247
If your remote has been lost or broken, please visit your local Sure Store where you can purchase a
replacement.
7.2.
Digital TV reception
The level of reception which you will receive will depend on the area in which you’re living. It is possible that
an aerial upgrade will be required. You can check the reception on each of your television channels by
navigating to Reception Information when you visit the Channel Tuning-In menu in the Setup and Diagnostics
section of your Sure TV Box.
If you’re having some problems with your digital television reception, try the following steps:
o
Check that your aerial cable is connected to your TV aerial correctly.
o
Go to Setup and Diagnostics and then to Channel Tuning-In. Try tuning in your Sure TV Box by starting
the automatic tuning in process by going to Channel Tuning-In.
o
Make sure that the channels which you’re having problems with, are available in your area by going to
http://www.freeview.co.uk/availability
and entering your postal code.
o
Try using an aerial booster – an inexpensive small piece of equipment which you can purchase at any
good electrical retailers. This may help to improve your signal.
