Technicolor TG788v v3 Setup And User Manual Download Page 80

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8 Support

DMS3-CTC-25-281 v2.0

The TG788v v3 does not appear in your wireless client’s access point list

• Make sure that the TG788v v3 wireless interface is enabled.

Browse to the

TG788v v3 web interface

For more information, see

“4.1.1 Accessing the TG788v v3 web interface from your local network” on page 33

In the

Wireless

card header, make sure that the switch is

• If the signal is low or not available, try to reposition the TG788v v3 for optimal performance.

•

Change the wireless channel

The TG788v v3 access point no longer available

If you were able to connect in the past, but can’t connect anymore:

• Make sure that the wireless client adapter is enabled (message like “radio on”).

• Make sure that the wireless client is still using the correct wireless settings (network name (SSID), security settings).

Poor Wireless Connectivity or Range

Try the following:

• Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition the TG788v v3 for

optimal performance.

•

Change the wireless channel

• Use WPA(2)-PSK as encryption.

For more information, see

“3.3 Securing your wireless connection” on page 26

Change the wireless channel

Proceed as follows:

Browse to the

TG788v v3 web interface

For more information, see

“4.1.1 Accessing the TG788v v3 web interface from your local network” on page 33

Click

Wireless

. The

Wireless

page appears.

In the

Channel

list under

Interface

, click a channel other than displayed in

Current channel

Click

Save

Summary of Contents for TG788v v3

Page 1: ...TG788v v3 Setup and User Guide ...

Page 2: ...mark of ETSI DLNA is a registered trademark DLNA disc logo is a service mark and DLNA Certified is a trademark of the Digital Living Network Alliance Digital Living Network Alliance is a service mark of the Digital Living Network Alliance Ethernet is a trademark of the Xerox Corporation EuroDOCSIS EuroPacketCable and PacketCable are trademarks of CableLabs Inc HomePNA and HPNA are trademarks of Ho...

Page 3: ...ing up your telephone network 18 2 6 Configure your TG788v v3 services 19 2 7 Set up a mobile fallback connection 20 3 Wireless networking 22 3 1 Connecting your wireless client via WPS 23 3 2 How to manually connect a wireless client 25 3 3 Securing your wireless connection 26 3 3 1 Configuring WPA 2 PSK encryption 27 3 3 2 Configuring WPA Enterprise encryption 28 3 4 Turning the wireless radio o...

Page 4: ...oring your configuration 56 5 Content and Printer Sharing 57 5 1 Content sharing 58 5 1 1 Accessing the Samba server 60 5 1 2 Accessing the DLNA server 61 5 2 Printer sharing 62 5 2 1 Connect your USB printer to the TG788v v3 62 5 2 2 Enable the printer sharing service on your TG788v v3 63 5 2 3 Installing the printer on your computer 64 6 Internet security 65 6 1 Site blocking 66 6 2 Access contr...

Page 5: ...ample If you want to know more about this Setup and User Guide see About this Setup and User Guide on page 1 This sample text indicates an important content related word Example To enter the network you must authenticate yourself This sample text indicates a GUI element commands on menus and buttons dialog box elements file names paths and folders Example On the File menu click Open to open a file...

Page 6: ...e installation Before you start Carefully read the Safety Instructions and Regulatory Notices document included in your package before you continue with the installation of your TG788v v3 Topics This chapter describes the following topics Do not connect any cables or power on your TG788v v3 until instructed to do so in this Setup and User Guide Topic Page 1 1 Features at a glance 3 1 2 Product ove...

Page 7: ... media with media players and other network devices For more information see 5 1 Content sharing on page 58 Turn your USB printer in a network printer thanks to the Printer Sharing feature For more information see 5 2 Printer sharing on page 62 Telephony features Your TG788v v3 offers Voice over IP VoIP connectivity for corded phones and IP phones For more information see 7 Telephony on page 69 Se...

Page 8: ...2 0 1 2 Product overview Overview This section provides an overview of the different components of your TG788v v3 Topic Page 1 2 1 Power 5 1 2 2 Local network connections 6 1 2 3 Broadband connections 7 1 2 5 Buttons 9 1 2 6 Status LEDs 10 ...

Page 9: ...e the power supply unit that is supplied with this product is supplied by your service provider or local product dealer or a replacement power supply unit provided by your service provider or local product dealer The use of other types of supplies is prohibited If you are not sure of the type of power supply needed consult the product s user documentation or contact your service provider or local ...

Page 10: ...ur local network For more information see 2 4 Connecting your wired devices on page 17 USB Port The Hi Speed USB USB 2 0 port can be used to Connect a USB mass storage device to share your content for example music movies For more information see 5 1 Content sharing on page 58 Connect your USB printer and share it with other users on your network For more information see 5 2 Printer sharing on pag...

Page 11: ...ormation see 2 2 Connecting your TG788v v3 to your service provider s network on page 15 Mobile Internet dongle optional If you purchased the optional mobile Internet dongle and you have a mobile Internet subscription you can set up a mobile data connection that can serve as a fallback Internet connection For more information see 2 7 Set up a mobile fallback connection on page 20 DSL ...

Page 12: ...81 v2 0 1 2 4 Telephone services Overview Phone Port The Phone port s allow s you to connect a traditional phone DECT base station or fax to your TG788v v3 For more information see 2 5 Setting up your telephone network on page 18 Phone ...

Page 13: ... information about the status of your wireless connection For more information see Wireless LED on page 11 WPS button The WPS button allows you to add new wireless clients to your network in an easy yet secure way without the need to enter any of your wireless settings manually For more information see 3 1 Connecting your wireless client via WPS on page 23 Recessed Reset button The recessed Reset ...

Page 14: ... State Description Green Solid on Power on normal operation Red Solid on Power on self test failed indicating device malfunction Orange Solid on Your TG788v v3 is starting up Off Your TG788v v3 is powered off Colour State Description Green Solid on DSL line synchronised Blinking Trying to detect carrier signal or pending DSL line synchronisation Off No DSL line connected or Your TG788v v3 powered ...

Page 15: ...he Internet no activity Blinking Connected to the Internet sending receiving data Red Blinking Trying to connect to the Internet Off No Internet connection Colour State Description Green Solid on The wireless interface is enabled no wireless activity Blinking The wireless interface is enabled wireless activity Off The wireless interface is disabled Colour State Description Green Solid On Client su...

Page 16: ...ur digital TV service is up and there is activity Off Your digital TV service is down or the digital TV service is not included in your subscription Colour State Description Green Solid on Your VoIP telephony service is up Blinking Your VoIP telephony service is up and there is activity Off Your VoIP telephony service is down or the VoIP telephony service is not included in your subscription Colou...

Page 17: ...2 4 Connecting your wired devices on page 17 5 Configure your TG788v v3 using the built in web interface For more information see 2 6 Configure your TG788v v3 services on page 19 Setting up additional services When you subscribed you may have purchased additional services or items For more information on how to Connect your phones see 2 5 Setting up your telephone network on page 18 Set up a mobil...

Page 18: ...Setting up your TG788v v3 DMS3 CTC 25 281 v2 0 2 1 Attach the vertical stand Procedure Place the locking catches of the vertical stand into the slots on the TG788v v3 and slide the mountable stand into place ...

Page 19: ...f your delivery Does not include a DSL splitter plug the other end of the DSL cable into your telephone wall socket Includes a DSL splitter plug the other end of the DSL cable into the DSL Modem port of the DSL splitter Plug the LINE cable of the DSL splitter into your telephone wall socket Only use the DSL cable provided in your package Other DSL cables may not work optimally with the DSL subscri...

Page 20: ...D turns on Wait at least two minutes to allow your TG788v v3 to complete the startup phase Only use the power supply unit that is supplied with this product is supplied by your service provider or local product dealer or a replacement power supply unit provided by your service provider or local product dealer The use of other types of supplies is prohibited If you are not sure of the type of power...

Page 21: ... Ethernet printer etc Procedure Proceed as follows 1 Connect one end of the Ethernet cable to one of the yellow Ethernet ports of your TG788v v3 2 Connect the other end of the Ethernet cable to your network device 3 Your device is now connected to your network To connect wireless clients see 3 Wireless networking on page 22 To connect a set top box for digital TV first look for instructions in the...

Page 22: ...up your telephone network Connecting corded phones Connect your corded phone DECT base station or fax to the green Phone port of your TG788v v3 Be aware that emergency calls will not be possible when your Internet connection is down or your TG788v v3 is powered off ...

Page 23: ...tion If it is not connected click Internet Access enter the Username and Password for your Internet connection and then click Save Step 3 Configure your wireless access points 1 Click Wireless The Wireless page appears 2 Change the following settings under Access Point a In the SSID name box type the network name that you want to use for this access point if you do not want to use the default one ...

Page 24: ...Module SIM card Connect your mobile Internet dongle to the TG788v v3 Proceed as follows 1 Make sure that the SIM card is correctly inserted in your mobile Internet dongle 2 Plug the mobile Internet dongle into an available USB port of your TG788v v3 3 Wait for two minutes to allow your TG788v v3 to detect the mobile Internet dongle Configure the mobile Internet connection Proceed as follows 1 Brow...

Page 25: ...to select another mode PIN The PIN code of your SIM card 5 Under Network Authentication provide the user name and password provided by your service provider 6 Click Save and then click Connect 7 The mobile connection is now up but will not be used for Internet access unless your main Internet connection goes down Your main connection is always the preferred connection to the Internet This informat...

Page 26: ...PS on page 23 3 2 How to manually connect a wireless client on page 25 Secure your wireless connection By default the wireless access point of your TG788v v3 is not secured This means that everyone who is within the range of your TG788v v3 can access your network with the possible consequences that Your personal data on devices in your local network can be exposed and compromised People may use yo...

Page 27: ...ess client You enter the PIN code of your TG788v v3 on the configuration utility of your wireless client to connect them to each other See Connect your wireless client using WPS PIN code entry on the wireless client on page 24 PIN code entry on your TG788v v3 You enter the WPS PIN code of your wireless client on the TG788v v3 web interface to connect them to each other For more information see Con...

Page 28: ...PS logo The Network Name These are the default values If you already changed these settings use the new settings instead 2 Go to the WPS PIN code entry page of your wireless client Consult the documentation of your wireless client for more information 3 Enter the PIN code 4 Your wireless client may prompt you to select your access point If this is the case your access point will be listed with its...

Page 29: ...reless settings network name and wireless key of your access point If your TG788v v3 is still using the default wireless settings use the network name SSID and wireless key that is printed on the label on your TG788v v3 or product ID card if included You can always find back the current wireless settings via the TG788v v3 web interface For more information see Forgot your wireless key on page 75 ...

Page 30: ...nue with 3 3 1 Configuring WPA 2 PSK encryption on page 27 The wireless connection is secured with a pre shared key that has been defined by the user Wireless clients must be configured with this key before they can connect to your TG788v v3 Your TG788v v3 supports the following WPA PSK versions ordered by descending security WPA encryption via RADIUS continue with 3 3 2 Configuring WPA Enterprise...

Page 31: ...his version if you are sure that all your wireless clients support WPA2 PSK WPA PSK WPA2 PSK Choose this option if not all of your wireless clients support WPA2 PSK or if you are not sure Wireless clients that support WPA2 PSK will use WPA2 PSK the others will use WPA PSK 4 In the Wireless Password box type a the key of your choice The key must consist of 8 to 63 alphanumeric characters 5 Click Sa...

Page 32: ...e Wireless page appears 3 In the Security Mode list under Access Point select one of the following modes WPA2 WPA WPA2 4 The following RADIUS settings are now available for configuration RADIUS Authentication Server s IP enter the IP address of your RADIUS server RADIUS Authentication Server s port enter the WPA RADIUS Port RADIUS Authentication Server s secret enter the WPA RADIUS Key 5 Click Sav...

Page 33: ...eless page appears 3 Click the Wireless Control tab and then click Add new rule 4 The wireless control settings appear 5 Make sure that Enabled is selected 6 In the MAC address box type the MAC address of the device 7 Enter the Start Time and Stop Time as h mm for example 8 10 23 59 8 Next to Day of week select the days of the week on which you want this rule to be applied 9 Click at the top right...

Page 34: ...30 3 Wireless networking DMS3 CTC 25 281 v2 0 3 Click the Wireless Control tab and then click to edit an existing rule to delete an existing rule ...

Page 35: ...tion The TG788v v3 web interface allows you to configure your TG788v v3 using your web browser Overview This chapter contains the following topics Topic Page 4 1 Accessing the TG788v v3 web interface 33 4 2 Account settings 35 4 3 Cards 36 4 4 Backing up restoring your configuration 56 ...

Page 36: ...ollowing locations From your local network For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 From the Internet Access from the Internet is disabled by default and can only be activated for a limited time For more information see 4 1 2 Accessing your TG788v v3 from the Internet Remote Assistance on page 34 ...

Page 37: ... type your current password in the first box type your new password twice and then click Change Password 4 All settings are now available 192 168 1 1 is the default IP address of your TG788v v3 If you have changed the IP address of your TG788v v3 use this IP address instead If you did not change the default credentials the user name is admin and the password is the ACCESS KEY that is printed on th...

Page 38: ...onnected to your local network and TG788v v3 2 Browse to the web interface of your TG788v v3 3 In the Assistance card click the switch to put it in the position 4 Your TG788v v3 enables remote assistance and displays the connection details in the assistance card Pass the connection details to the person that will be accessing your TG788v v3 from the Internet How to access your TG788v v3 from the I...

Page 39: ...your current password in the first box type your new password and confirm it Click Change Password Sign out Click this option to close the session and sign out Your new password must contain at least 12 characters including both upper and lower case letters at least one number and at least one special character Allowed special characters are _ and Choose a password that you can easily remember If ...

Page 40: ...42 Devices 4 3 6 Devices on page 43 WAN Services 4 3 7 WAN Services on page 44 Firewall 4 3 8 Firewall on page 45 Telephony 4 3 9 Telephony on page 46 Diagnostics 4 3 10 Diagnostics on page 47 Assistance 4 3 11 Assistance on page 48 Mobile 4 3 12 Mobile on page 49 Management 4 3 13 Management on page 50 Content Sharing 5 1 Content sharing on page 58 Printer Sharing 5 2 Printer sharing on page 62 P...

Page 41: ...1 v2 0 Toggle buttons Some cards have an on off switch in the header Button Description The service is currently enabled Clicking this button will disable the service The service is currently disabled Clicking this button will enable the service ...

Page 42: ...your TG788v v3 View or change the time settings used by your TG788v v3 Restart your TG788v v3 Reset your TG788v v3 to factory defaults For more information see 8 4 Reset to factory defaults on page 77 Export your current configuration For more information see 4 4 Backing up restoring your configuration on page 56 Import a previously saved configuration For more information see 4 4 Backing up resto...

Page 43: ... switch is set to then the broadband interface is enabled Clicking the switch will disable your broadband interface then the broadband interface is disabled Clicking the switch will enable your broadband interface The Broadband page To open the Broadband page click the Broadband card header The Broadband page displays information about your broadband connection In the upper right corner you can cl...

Page 44: ...et Internet Access switch In the Internet Access card header you can see whether your broadband interface is enabled or not If the switch is set to then your main Internet connection is enabled Clicking the switch will disable your main Internet connection then your main Internet connection is disabled Clicking the switch will enable your main Internet connection Viewing additional settings Click ...

Page 45: ...ss page you can select the access point that you want to configure For each access point you can View or change the wireless interface settings View or change the access point settings Start a WPS push button configuration Configuration examples In this Setup and User Guide you can find information on how to Change the wireless security settings For more information see 3 3 Securing your wireless ...

Page 46: ...local IP address and netmask of your TG788v v3 The Local Network page To open the Local Network page click the Local Network card header On the Local Network you can View or change the IP address of your TG788v v3 View or change the DHCP settings of your TG788v v3 Add or remove static DHCP leases for devices To view advanced settings click show advanced in the upper right corner ...

Page 47: ...terface Wireless interface Viewing additional settings Click Devices card and click The Devices page appears and allows you to View a list of devices that are or recently were connected to your local network in the Device List tab View the devices grouped by interface in the Device Map tab To view update the list click refresh data in the upper right corner ...

Page 48: ...ng additional settings Click WAN services The WAN Services page appears and allows you to View or change port forwarding rules View active UPnP rules In the upper right corner you can click show advanced to Configure a DMZ host For more information see 6 3 DMZ on page 68 Enable or disable UPnP services Configure Dynamic DNS The dynamic DNS service allows you to assign a fixed DNS host name for exa...

Page 49: ... the firewall to your needs The default mode is normal In normal mode the firewall will Allow all outbound connections and will silently drop all unknown incoming connections Protect your TG788v v3 and local network against intrusions The Firewall card The Firewall card displays current firewall level used Viewing additional settings Click Firewall The Firewall page appears and allows you to Chang...

Page 50: ...atus of your voice subscriptions The Telephony page To open the Telephony page click the Telephony The Telephony page allows you to Configure your voice service and options Manage the phone book For more information see 7 1 Phone book on page 70 View the call log For more information see 7 2 Viewing call logs on page 71 ...

Page 51: ...Diagnostics card displays the following troubleshooting tools Click on the icon to open the corresponding tool Tool Function Icon Name ｘDSL View DSL connection statistics Ping Traceroute Run ping and trace route test Connection Run connection checks Network View port state and network statistics ...

Page 52: ... v2 0 4 3 11 Assistance Introduction Remote assistance allows you to make your TG788v v3 web interface temporarily accessible from the Internet For more information see 4 1 2 Accessing your TG788v v3 from the Internet Remote Assistance on page 34 ...

Page 53: ... automatically switch to the mobile Internet connection when your main Internet connection is down The Mobile card The Mobile card displays The status of your mobile connection The public IP address of the TG788v v3 The Mobile page To open the Mobile page click Mobile The Mobile page allows you to View information about the line and the mobile network status Configure you mobile connection For mor...

Page 54: ... DMS3 CTC 25 281 v2 0 4 3 13 Management The Management card The Management page To open the Management page click Management The Management page allows you to Manage the user accounts of the TG788v v3 web interface View event logs ...

Page 55: ...g Introduction If you connect a USB storage device to the USB port of your TG788v v3 you can share the content on your USB storage device s with other devices that are connected to your local network mostly computers For more information see 5 1 Content sharing on page 58 ...

Page 56: ...1 v2 0 4 3 15 Printer Sharing The Printer Sharing card The Printer Sharing page To open the Printer Sharing page click Printer Sharing The Printer Sharing page allows you to Enable or disable printer sharing View a list of the connected printers ...

Page 57: ...s of the website blocking feature The number of site blocking rules that are currently defined The Parental Controls page To open the Parental Controls page click Parental Controls The Parental Controls page allows you to configure Site blocking For more information see 6 1 Site blocking on page 66 Access control see 6 2 Access control on page 67 ...

Page 58: ...1 v2 0 4 3 17 IP Extras The IP Extras card The IP Extras card displays The number of IPv4 routes The number of DNS servers The IP Extras page To open the IP Extras page click IP Extras The IP Extras page displays The IPv4 routes The DNS servers ...

Page 59: ...ddress of your TG788v v3 The status of the DHCP relay function The DHCP Relay Setup page To open the DHCP Relay Setup page click Relay Setup The DHCP Relay Setup page allows you to Change the PPP user name and password Change the LAN IP address of your TG788v v3 Configure a DHCP relay agent This function is intended for technicians and network administrators only ...

Page 60: ...Gateway page appears 3 In the Export Configuration section click Export 4 The TG788v v3 prompts you to save your backup file 5 Save your file to a location of your choice Restoring your configuration Proceed as follows 1 Browse to your TG788v v3 web interface For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 2 Click Gateway The Gateway page app...

Page 61: ...57 5 Content and Printer Sharing DMS3 CTC 25 281 v2 0 5 Content and Printer Sharing Topics This chapter describes the following topics Topic Page 5 1 Content sharing 58 5 2 Printer sharing 62 ...

Page 62: ...ervers Your TG788v v3 offers two types of services to share your content The following table gives a you a brief overview of the main functions How to set up content sharing Both the Samba and the DLNA server are enabled by default The only thing that you need to do is to plug your USB storage device in one of the USB port s of your TG788v v3 Samba server DLNA server Function Store and access your...

Page 63: ... devices under this name Samba enabled Allows you to enable or disable the Samba file sharing server DLNA enabled Allows you to enable or disable the DLNA service DLNA name Your TG788v v3 will share the content with other DLNA devices under this name 3 When you click show advanced you will be able to configure the Samba name and DLNA name On top of that you can also change the Samba workgroup Ente...

Page 64: ...d then click Network 2 The Network window appears Double click Technicolor 3 The storage devices that are attached to your TG788v v3 are listed as folders 4 If you plan to frequently use this folder it might be useful to map this folder as a network drive For more information see the help of your operating system Accessing the Samba server on a Mac Proceed as follows 1 Open a Finder window Under S...

Page 65: ...ws 7 Windows 10 Windows 8 and Windows 7 have native support for DLNA They automatically detect DLNA and make your media files available for playback on your Windows Media Player and Windows Media Center Proceed as follows 1 Open File Explorer and then click Network 2 The Network window appears Under Media Devices you will find the DLNA media server displayed as OpenWrt DLNA Server of your TG788v v...

Page 66: ...mizing the content sharing settings on page 59 Procedure Proceed as follows 1 Connect your USB printer to the TG788v v3 For more information 5 2 1 Connect your USB printer to the TG788v v3 on page 62 2 Configure the printer sharing service on your TG788v v3 For more information see 5 2 2 Enable the printer sharing service on your TG788v v3 on page 63 3 Install the printer on your computer For more...

Page 67: ...follows 1 Browse to the TG788v v3 web interface For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 2 Click Printer Sharing The Printer Sharing page appears If needed switch Enabled to and click Save 3 The TG788v v3 prompts you that printer sharing was successfully enabled ...

Page 68: ...ected to the TG788v v3 2 Open File Explorer and then click Network 3 The Network window appears Double click Technicolor 4 Your printer should now appear Double click your printer 5 Windows prompts you that it could not find a driver Click OK 6 Follow the instruction from Windows to select or install the correct driver You can also access the device by entering 192 168 1 1 in the address bar ...

Page 69: ...rnet security DMS3 CTC 25 281 v2 0 6 Internet security Overview The TG788v v3 offers various options to secure your network and network connection Topic Page 6 1 Site blocking 66 6 2 Access control 67 6 3 DMZ 68 ...

Page 70: ... Under Device type either The IP address of the device for which the exception is valid for example dad s computer All with captital A if you want this exception to be valid for all devices d Click add The site is now blocked 5 Click Close 6 Parental control is now active When a user tries to access a blocked website he will be redirected to a page that informs him that access to this website has ...

Page 71: ...address box type the MAC address of the device 7 In the Mode list click Allow if you want to specify at what time frames the device should have access the Internet Block if you want to specify at what time frames the device should not have access the Internet 8 Enter the Start Time and Stop Time as h mm for example 8 10 23 59 9 Next to Day of week select the days of the week on which you want this...

Page 72: ...amic IP address the device might get a new IP address after some time and the port forwarding rule will no longer be applied to the device and another device may unexpectedly be acting as the DMZ host How to configure a device as DMZ host 1 Browse to the TG788v v3 web interface For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 2 Click WAN Servi...

Page 73: ...oIP VoIP is a technology in which telephone calls are made over the Internet This allows you to save on communication costs especially for long distance calls With the TG788v v3 you can make VoIP calls using a regular phone In this chapter This chapter covers following topics You can only use the telephone functions if telephony is included in your subscription Topic Page 7 1 Phone book 70 7 2 Vie...

Page 74: ...ace can view and use the address book Accessing the Address Book page Proceed as follows 1 Browse to the TG788v v3 web interface For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 2 Click Telephony 3 The Telephony page appears Click the Phone Book tab 4 The Contacts table appears For each contact you can provide the following information First n...

Page 75: ... the last Successful incoming calls Missed incoming calls Successful outgoing calls Failed outgoing calls How to view the call logs 1 Browse to the TG788v v3 web interface For more information see 4 1 1 Accessing the TG788v v3 web interface from your local network on page 33 2 Click Telephony 3 The Telephony page appears Click the Call Log tab ...

Page 76: ...ing configuring or using your TG788v v3 If the suggestions do not resolve the problem contact your service provider Topics This chapter describes the following topics Topic Page 8 1 General TG788v v3 troubleshooting 73 8 2 Ethernet connection troubleshooting 74 8 3 Wireless connection troubleshooting 75 8 4 Reset to factory defaults 77 ...

Page 77: ...ader make sure that the switch is in the position c Click Broadband and then click show advanced Make sure that the correct DSL type ADSL2 or VDSL is selected d Click Switch connection mode e After a few minutes the Status should switch to Connected If needed click refresh data first Internet LED is blinking red or off 1 Browse to the TG788v v3 web interface For more information see 4 1 1 Accessin...

Page 78: ...shooting Ethernet LED does not light up Make sure that The Ethernet cable is correctly connected to the Ethernet port on your TG788v v3 and your computer You are using the correct cable type for your Ethernet equipment which is at least UTP CAT5 with RJ 45 connectors ...

Page 79: ...In the upper right corner click show advanced e Under Access Point make sure that Broadcast SSID is switched to WPS is switched to Security mode is not WEP f If you made changes click Save If the problem persists configure your wireless client manually For more information see 3 2 How to manually connect a wireless client on page 25 Forgot your wireless key If you have changed the wireless setting...

Page 80: ... client adapter is enabled message like radio on Make sure that the wireless client is still using the correct wireless settings network name SSID security settings Poor Wireless Connectivity or Range Try the following Check the signal strength indicated by the wireless client manager If the signal is low try to reposition the TG788v v3 for optimal performance Change the wireless channel Use WPA 2...

Page 81: ... factory default configuration and restarts Reset the TG788v v3 via the Reset button Proceed as follows 1 Make sure the TG788v v3 is turned on 2 Push the Reset button for at least 7 seconds and then release it 3 The TG788v v3 restarts Restore your settings If you previously backed up your configuration you can now restore this configuration on your TG788v v3 For more information see 4 4 Backing up...

Page 82: ... 25 281 v2 0 All tradenames referenced are service marks trademarks or registered trademarks of their respective companies Specifications subject to change without notice TECHNICOLOR 1 5 rue Jeanne d Arc 92130 Issy les Moulineaux France www technicolor com ...

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