Technicolor COM1000, Integrator'S Manual

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113
9 DIRECTV A
UTHORIZATION
Like any other DIRECTV receiver, all COM24s require authorization from DIRECTV before
they will function properly. Each COM24 receiver in each COM200 chassis should be
authorized individually by the System Integrator. Without this authorization, the cards will not
be able to stream video programming from the DIRECTV satellites.
In order to have each card authorized by DIRECTV, you will need to know both the Receiver ID
(RID) and Conditional Access Module (AKA smart card) ID (CAM ID) numbers. In addition to
being provided on the
PairingInfo page, the RID and CAM ID are printed on the outside
packaging of the COM24 box and on an informational sheet inside the system packaging. The
information is also located and maintained by the system integrator.
Please take into account the following recommendations before calling in for card authorization.
First, ensure that the system is fully installed and that the RF signals for each card are properly
balanced. Next, tune each card you are requesting authorization for to channel 100, and confirm
that each tuner correctly displays that channel. You should have the account number and the
RID, CAM ID, and serial numbers for each card readily available at the time you call in.
Authorization of a COM24 card is identical to that of a set-top box. Simply boot the system up,
verify that the system is successfully collecting guide information, and then call the required
information into the DIRECTV call center. It should be noted that DIRECTV currently
processes all HD programming in a batch-mode process, so it may take up to 24 hours for your
COM24 cards to receive the appropriate authorization hits.
Note: Some cards have been known to reboot once they have received an authorization hit.
At the time of launch, there is no reliable way to determine if a COM24 card is authorized
without accessing the card‟s web interface. The COM24 cards evaluate their authorization status
at the time a channel is tuned, and will retain that information as long as the card stays on.
Therefore, it will be necessary to retune the cards once they have been authorized by DIRECTV.
If the desired programming has already been fully configured, this can be easily accomplished in
a single step. Simply copy the current tuning table provided at the bottom of the
TuneAll screen
and paste it into the text field provided. At this point, you may make any changes necessary.
Just click the
Submit Query button when you are finished. The authorized cards should be able
to stream the desired content. If they do not, check the CAM log for any new error messages.
Under normal circumstances, the COM24 cards in the COM1000 system should never lose their
authorization. However, like a normal DIRECTV set-top box, if a card is left unconnected from
the DIRECTV network for an extended period, it will lose its authorization.