Operating Manual
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Page 33 of 39
Problem / Error
Possible Cause
Corrective Measure
Liquid handling
module problem
An error has occurred
during the liquid handling
initialization.
Follow the on-screen instructions to remove
the reagent cartridge and sample deck.
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Instrument homing
problem
An error has occurred
within the library
preparation process.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Error with the library
preparation method
file
An error has occurred
during a liquid
handling/transfer
process.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
PCR/Thermal module
problem
An error has occurred
during the PCR/Thermal
module movement.
It is not possible to
continue the library
preparation.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
