Operating Manual
M01534_v1.1 MagicPrep NGS Instrument Operating Manual
Page 32 of 39
Problem / Error
Possible Cause
Corrective Measure
If you are operating on the latest released SW
version
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Instrument motor
problem
An error has occurred
within the library
preparation process.
Stop the library run
Follow the on-screen instructions to remove
the used reagent cartridge and sample deck
Check if a new SW update is available
If you are operating on the latest released SW
version
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
Instrument motor
problem
An error has been
detected with one of the
motor systems. It is not
possible to continue the
library preparation.
Follow the on-screen instructions to remove
the partially used sample deck and reagent
cartridge
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
PCR/Thermal module
problem
The PCR/Thermal
module has failed to
reach the defined
temperature. It is not
possible to continue the
library preparation.
Follow the on-screen instructions to remove
the partially used sample deck and reagent
cartridge
Switch off the instrument
Switch on the instrument to initiate the self-
test/diagnostic sequence.
Reload the MagicPrep NGS and try to
repeat the library preparation.
If the error still exists, please contact Tecan
Customer Support.
