6 - Troubleshooting
Troubleshooting Table
Balance Kit Operating Manual, 393278, en, V1.0
6 - 1
6 Troubleshooting
Purpose of This
Chapter
This chapter helps to resume operation after a minor problem has occurred with
the Balance Kit or the SAG 285/01 when used for Gravimetric Test and its
preparation. It lists possible problems, their probable cause and suggests how to
remedy the problems.
6.1 Troubleshooting Table
Trouble-
shooting by
the Operator
The following table lists problems and errors and gives hints on how to eliminate
them.
Tab. 6-1
Troubleshooting table
Problem / error
Possible cause
Corrective measures
Weighing Cell wobbles
Feet not adjusted
properly
Level out the Weighing Cell by adjusting the
feet and secure with counternuts.
No display on Control
Unit
Control Unit not con-
nected to mains
Connect the control unit via the power
supply unit.
Control Unit does not
react to changes in
weight on Weighing Cell
Control Unit not con-
nected to Weighing
Cell
Check connection between units and con-
nect properly.
Values shown on com-
puter screen do not corre-
spond to those shown on
display of Control Unit.
Control Unit not con-
nected to computer
Check connection to computer.
Control Unit not set up
properly
Repeat setup.
Wrong communication
protocol
Check the settings of the protocol converter
in the LC-RS9 cable.
Uniport: Connection
via Uniport not correct
Check the following connections:
• SAG 285/01 Control Unit to Uniport
• Uniport to Optibo board
Connection via USB:
RS-232 to USB adapt-
ers to slow
Use recommended USB adapters.
USB adapters not
installed properly or
drivers not compati-
ble with operating sys-
tem
Install adapters correctly according to
instructions provided by the supplier. Make
sure the correct drivers are installed.