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warranty
warranty
Warranty Period:
Exclusive Warranty- Horizon Hobby, Inc., (Horizon)
warranties that the Products purchased (the “Product”) will be free
from defects in materials and workmanship at the date of purchase by
the Purchaser.
Limited Warranty: Horizon reserves the right to change or modify
this warranty without notice and disclaims all other warranties,
express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and
is not transferable. REPAIR OR REPLACEMENT AS PROVIDED UNDER
THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This
warranty covers only those Products purchased from an authorized
Horizon dealer. Third party transactions are not covered by this
warranty. Proof of purchase is required for all warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION,
EXPRESS OR IMPLIED, ABOUT NON-INFRINGEMENT,
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE
PRODUCT. THE PURCHASER ACKNOWLEDGES THAT THEY ALONE HAVE
DETERMINED THAT THE PRODUCT WILL SUITABLY MEET THE
REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that
Horizon will, at its option, (i) repair or (ii) replace, any Product
determined by Horizon to be defective. In the event of a defect, these
are the Purchaser’s exclusive remedies. Horizon reserves the right to
inspect any and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon. This
warranty does not cover cosmetic damage or damage due to acts of
God, accident, misuse, abuse, negligence, commercial use, or modi-
fi cation of or to any part of the Product. This warranty does not cover
damage due to improper installation, operation, maintenance, or
attempted repair by anyone other than Horizon. Return of any Product
by Purchaser must be approved in writing by Horizon before shipment.
Damage Limits:
HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR
PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH
THE PRODUCT, WHETHER SUCH CLAIM IS BASED IN CONTRACT,
WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event
shall the liability of Horizon exceed the individual price of the Product
on which liability is asserted. As Horizon has no control over use, setup,
fi nal assembly, modifi cation or misuse, no liability shall be assumed nor
accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the
liability associated with the use of this Product, you are advised to
return this Product immediately in new and unused condition to the
place of purchase.
Law: These Terms are governed by Illinois law (without regard to
confl ict of law principals).
WARRANTY SERVICES
Questions, Assistance, and Repairs:
Your local hobby store and/or
place of purchase cannot provide warranty support or repair. Once
assembly, setup or use of the Product has been started, you must
contact Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any
assistance. For questions or assistance, please direct your email to
[email protected], or call 888.899.LOSI (5674) toll free to speak
to a Product Support representative. You may also fi nd information on
our website at www.horizonhobby.com.
Inspection or Repairs:
If this Product needs to be inspected or
repaired, please use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a Return
Merchandise Authorization (RMA) number. Pack the Product securely
using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping
without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not respon-
sible for merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you do not have
internet access, please contact Horizon Product Support to obtain a
RMA number along with instructions for submitting your product for
repair. When calling Horizon, you will be asked to provide your complete
name, street address, email address and phone number where you can
be reached during business hours. When sending product into Horizon,
please include your RMA number, a list of the included items, and a
brief summary of the problem. A copy of your original sales receipt
must be included for warranty consideration. Be sure your name,
address, and RMA number are clearly written on the outside of the
shipping carton.
Notice: Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support offi ce.
Warranty Inspection and Repairs: To receive warranty service,
you must include your original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have been met,
your Product will be repaired or replaced free of charge. Repair or
replacement decisions are at the sole discretion of Horizon.
Non-Warranty Repairs: Should your repair not be covered by
warranty the repair will be completed and payment will be
required without notifi cation or estimate of the expense unless
the expense exceeds 50% of the retail purchase cost.
By submitting
the item for repair you are agreeing to payment of the repair without
notifi cation. Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair estimates will
be billed a minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks, as
well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website under
the Repairs tab.
WARRANTY AND REPAIR POLICY
