17
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also find information on
our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com http://
www.horizonhobby.com under the Repairs tab. If you do not have
internet access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting your product
for repair. When calling Horizon, you will be asked to provide your
complete name, street address, email address and phone number
where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the
included items, and a brief summary of the problem. A copy of your
original sales receipt must be included for warranty consideration.
Be sure your name, address, and RMA number are clearly written on
the outside of the shipping carton.
Notice
: Do not ship batteries to Horizon. If you have any issue
with a battery, please contact the appropriate Horizon Product
Support office.
Warranty Inspection and Repairs
to receive warranty service, you must include your original
sales receipt
verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired or
replaced free of charge. Repair or replacement decisions are at the
sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair
will be completed and payment will be required without
notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost.
By submitting the
item for repair you are agreeing to payment of the repair without
notification. Repair estimates are available upon request. You must
include this request with your repair. Non-warranty repair estimates
will be billed a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders and cashiers
checks, as well as Visa, MasterCard, American Express, and Discover
cards. By submitting any item to Horizon for inspection or repair,
you are agreeing to Horizon’s Terms and Conditions found on our
website under the Repairs tab.
United States
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
