POSSIBLE CAUSE
ACTION
Troubleshooting other issues
1. If nothing is displayed on the meter after a test strip is inserted:
Time of day
Before meals on an empty stomach
2 hours after meals
Normal plasma glucose range for
nondiabetics
(mg/dL)
< 5.6 mmol/L (100 mg/dL)
< 7.8 mmol/L (140 mg/dL)
1. The meter returns plasma-equivalent results:
Source: American Diabetes Association. Standards of medical care in diabetes- 2016;39
(supp. 1 Diabetes Care): S16.
Consult your GP to determine a target range that suits you best.
2. If the test does not commence after the sample is applied:
3. If the test using the control solution is outside of the specified range:
DETAILED INFORMATION
INFORMATION ON SYMBOLS
SYMBOL
REFERS TO
In-vitro
diagnostic medical
device
See the
user manual
Temperature limits
Use before
Batch code
CE mark
SYMBOL
REFERS TO
Manufacturer
Serial number
Authorised representative in
the European Community
Please note, consult the
accompanying documentation
Dispose in accordance with
regulations
Humidity limit
85%
24
25
Batteries are drained.
The test strip has been inserted upside down
or not full inserted.
Meter or test strips are defective.
Insufficient blood sample.
Defective test strip.
Sample has been applied after the device
automatically switched off (5 minutes after
the user performed the last action).
Defective meter.
Test performed incorrectly.
The control solution bottle was not shaken
properly.
The control solution has expired or is
contaminated.
The control solution is too hot or cold.
Defective test strip.
Meter malfunction.
The meter and test strip are defective.
Carefully read the instructions and repeat
the test.
Shake the control solution well and repeat
the test.
Check the expiry date of the control solution.
Control solution, meter and test strips must
be at room temperature, 20 °C to 25 °C
(68 °F to 77 °F) when testing.
Repeat the test with a new test strip.
Contact customer support.
Contact customer support.
Repeat the test using a new test strip. Use
more blood for the sample.
Repeat the test using a new test strip.
Repeat the test using a new test strip. Apply
the blood sample when the flashing
" "
appears on the display.
Contact customer support.
Replace the batteries.
Insert the part of the strip containing the
contact points in the meter, facing upwards.
Contact customer support.
POSSIBLE CAUSE
ACTION
POSSIBLE CAUSE
ACTION
