9.
Troubleshooting
This chapter summarizes the most common problems you could encounter with the
appliance.
If you are unable to solve the problem with the information below, please contact the
store where you made the purchase or the Consumer Service Center
Problems
Possible reason
Solution
The appliance
does not turn on.
The front cover may not
be fastened.
Remove the front cover and reinstall it.
The power plug is not
plugged into a power
supply.
Unplug the power plug and then insert it into
the power supply.
The appliance is not
turned on.
Plug into the power supply and turn on the
appliance again.
The airflow that
comes out of the
air outlet is
significantly
weaker than
before.
Plastic package is not
removed from a
particular filter.
Remove the plastic package on each filter
before using the appliance.
The air quality is good
and the smart mode is
activated.
When the air is clean and fresh, the appliance
will automatically reduce the wind speed to
save energy.
The Auto mode is
activated, leading to
lower wind speed and
noise level.
Press the wind speed button repeatedly to
select a suitable wind speed.
The washable pre-filter
gets dirty.
Please clean the pre-filter immediately.
The filters are not
replaced.
Replace the old filters with a new set of filters.
Little spacing or space
around the appliance for
a good exchange of air.
Make sure to leave at least 40 cm of space in
front and above the appliance.
The wind speed
does not adjust
itself
automatically.
The dust sensor is
affected by damp, the
room temperature is too
high and condensation
has formed on the
sensor surface.
Please make sure the dust sensor is clean and
dry.
No optimal
cleaning
capacity or
deteriorating
performance
The room is bigger than
expected.
Please user multiple purifiers according to the
actual room area.
The air inlet or outlet of
the appliance is
blocked.
Please remove the foreign matter from the air
inlet and outlet.
The appliance is
extra loud.
Packaging materials
from the filters are not
Remove the plastic package on each filter
before using the appliance.
