61
My phone can't receive incoming calls
•
Make sure that your phone is switched on and connected to a network (check for
overloaded or unavailable network).
•
Check your subscription status with your carrier (credit, SIM card valid, etc.).
•
Make sure that you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your phone is not in Airplane mode.
The caller’s name/number doesn't appear when a call is received
•
Check that you have subscribed to this service with your carrier.
•
Your caller may have concealed his name or number.
I can't find my contacts
•
Make sure that your SIM card is not broken.
•
Make sure that your SIM card is inserted properly.
The sound quality of the calls is poor
•
Adjust the volume during a call by pressing the
Volume
key.
•
Check the network strength. Move to a location with stronger signal strength.
•
Make sure that the receiver, connector and speaker on your phone are clean.
I can't use the features described in the manual
•
Check with your carrier to make sure that your subscription includes this service.
•
Make sure that this feature doesn't require a TCL accessory.
When I select a number from my contacts, the number can't be dialled
•
Make sure that you have correctly recorded the number in your contacts.
•
Make sure that you have selected the country code when calling an international
number.
I can't add a contact
•
Make sure that your SIM card contacts are not full; delete some contacts or save
the contacts to the phone.
My callers can't leave messages on my voicemail
•
Contact your network carrier to check service availability.
Summary of Contents for 40XE 5G
Page 1: ...T609J...
