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I can't access my voicemail
•
Make sure that your carrier’s voicemail number is correctly entered in "Voicemail
number".
•
Try later if the network is busy.
I can't send and receive MMS
•
Check your phone storage as it might be full.
•
Contact your network carrier to check service availability and MMS parameters.
•
Verify the server centre number or your MMS profile with your carrier.
•
The server centre may be swamped. Try again later.
SIM card PIN locked
•
Contact your network carrier to obtain the PUK (Personal Unblocking Key) code.
I can't connect my phone to my computer
•
Check to make sure the USB port is not broken. If it’s not working, try another
USB port on your computer.
•
Make sure USB drivers are properly installed.
•
If you are using a Windows computer, make sure it supports MTP mode. If you
are using a Mac, make sure to install Android File Transfer from www.android.
com/filetransfer/.
I can't download new files
•
Make sure that there is sufficient phone storage space for your download.
•
Select the microSD
TM
card as the location to store downloaded files.
•
Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•
Make sure that Bluetooth is turned on and your phone is visible to other users.
•
Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•
Make sure that you follow the complete charge time (minimum 150 minutes).
•
After a partial charge, the battery level indicator may not be exact. Wait for at
least 20 minutes after removing the charger to obtain an exact indication.
•
Adjust the brightness of screen as appropriate.
•
Extend the email auto-check interval for as long as possible.
Summary of Contents for 40XE 5G
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