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My phone can't charge properly
•
Make sure that you are using the TCL charger that comes with the phone.
•
Make sure that your battery is not completely discharged; if the battery power
has been empty for a long time, it may take around 20 minutes to display the
battery charging indicator on the screen.
•
Make sure that charging is carried out under normal conditions 0°C (32°F) to
40°C (104°F).
•
When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•
Try connecting to the network by moving to another physical location.
•
Verify the network coverage with your carrier.
•
Check with your carrier that your SIM card is valid.
•
Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•
Make sure that the internet access service of your SIM card is available.
•
Check your phone's internet connection settings.
•
Make sure that you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure that the SIM card has been correctly inserted.
•
Make sure that the chip on your SIM card is not damaged.
•
Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•
Make sure that you have dialled a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure that your phone is connected to a network, and the network is not
overloaded or unavailable.
•
Check your subscription status with your carrier (credit, SIM card valid, etc.).
•
Make sure that you have not barred outgoing calls.
•
Make sure that your phone is not in Airplane mode.
Summary of Contents for 40XE 5G
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