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TBK vision TBK-NVR2300 Series User Manual Download Page 14

TBK-NVR2300 Network Video Recorder User Manual  

 

 

www.tbkvision.com

 

 

 

14

 

 

 Manage User Permissions ........................................................................................... 151

 

 

 Configure Password Security ...................................................................................... 153

 

 

 Reset Password .......................................................................................................... 158

 

 

Chapter 18 System Service Maintenance .................................................................................. 161

 

 

 Storage Device Maintenance ..................................................................................... 161

 

 

 Search and Export Log Files........................................................................................ 165

 

 

 Import/Export IP Camera Configuration Files ............................................................ 168

 

 

 Import/Export Device Configuration Files ................................................................. 169

 

 

 Configure System Services ......................................................................................... 170

 

 

 Upgrade the System .................................................................................................. 174

 

 

 Restore Default Settings ............................................................................................ 176

 

 

Chapter 19 General System Settings.......................................................................................... 177

 

 

 Configure General Settings ........................................................................................ 177

 

 

 Configure Date & Time .............................................................................................. 178

 

 

 Configure DST Settings .............................................................................................. 178

  

Chapter 20 Appendix ................................................................................................................. 180

 

 Glossary ..................................................................................................................... 180

 

 Troubleshooting ......................................................................................................... 181

 

 

 

 

Summary of Contents for TBK-NVR2300 Series

Page 1: ...TBK NVR2300 Network Video Recorder User Manual V2 www tbkvision com 1 User Manual Network Video Recorder TBK NVR2300 series...

Page 2: ...N WITH THE USE OF THIS PRODUCT EVEN IF THE MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES REGARDING TO THE PRODUCT WITH INTERNET ACCESS THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN...

Page 3: ...irective 2014 35 EU the RoHS Directive 2011 65 EU 2012 19 EU WEEE directive Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union For proper recyclin...

Page 4: ...Description Provides additional information to emphasize or supplement important points of the main text Indicates a potentially hazardous situation which if not avoided could result in equipment dama...

Page 5: ...r noise rise from the device turn off the power at once and unplug the power cable and then please contact the service center Preventive and Cautionary Tips Before connecting and operating your device...

Page 6: ...y etc The quality of the input and output record is configurable Local Monitoring HDMI VGA1 and HDMI2 VGA2 outputs provided HDMI video output at up to 4K resolution Multi screen display in live view i...

Page 7: ...an be configured Disk clone to the eSATA disk HDD health monitoring Recording Capture and Playback Holiday recording schedule configuration Continuous and event video recording parameters Multiple rec...

Page 8: ...owered bitrate Files Management Search and export vehicle detection files and human appearance files Export video data by USB SATA or eSATA device Export video clips when playback Either Normal or Hot...

Page 9: ...Manual port mapping by UPnPTM Support access by P2P Remote Web browser access by HTTPS ensures high security ANR Automatic Network Replenishment function is supported which enables the IP camera to s...

Page 10: ...te PTZ control Remote JPEG capture Virtual host function to access and manage the IP camera directly Two way audio and voice broadcasting Embedded Web server Development Scalability SDK for Windows sy...

Page 11: ...38 Add IP Cameras 38 Manage Cameras for PoE Device 39 Enable the H 265 Stream Access 39 Upgrade the IP Camera 40 Configure the Customized Protocols 40 Chapter 4 Camera Settings 42 Configure OSD Settin...

Page 12: ...Configure Holiday Recording and Capture 75 Configure Redundant Recording and Capture 76 Chapter 8 Disk Array RAID 78 Chapter 9 File Management 79 Search and Export All Files 79 Search and Export Human...

Page 13: ...l Camera Detection 125 Queue Management 125 Chapter 13 Smart Analysis 126 People Counting 126 Heat Map 126 Chapter 14 POS Configuration 128 Configure POS Settings 128 Configure POS Alarm 133 Chapter 1...

Page 14: ...e Maintenance 161 Search and Export Log Files 165 Import Export IP Camera Configuration Files 168 Import Export Device Configuration Files 169 Configure System Services 170 Upgrade the System 174 Rest...

Page 15: ...functioning normally 2 ENTER The Enter button is used to confirm selection in menu mode or used to check checkbox fields and ON OFF switch In playback mode it can be used to play or pause the video I...

Page 16: ...playing and the Left and Right buttons are used to move the recording 30s forwards or backwards In the image setting interface the up and down button can adjust the level bar of the image parameters I...

Page 17: ...1 POWER Turns green when device is powered up 2 HDD Flickers red when data is being read from or written to HDD 3 Tx Rx Flickers blue when network connection is functioning properly 4 USB Interface Un...

Page 18: ...dentification number shared by the devices You may also pair an IR Remote to a specific device by changing the Device ID as follows Pairing Enabling the IR Remote to a Specific Device optional You can...

Page 19: ...proceed as follows Press the DEV key on the IR Remote Any existing Device ID will be erased from the unit s memory and it will no longer function with the device Re enabling the IR Remote requires pai...

Page 20: ...on 12 to accept selection If User Is Not Logged On 1 Hold Power On Off button 1 down for five seconds to display the user name password prompt 2 Press the Enter button 12 to display the on screen keyb...

Page 21: ...IT Delete characters before cursor Check the checkbox and select the ON OFF switch 5 A Adjust focus in the PTZ Control menu Switch on screen keyboards upper and lower case alphabet symbols and numeral...

Page 22: ...Confirm selection in any menu mode Checks checkbox Play or pause video in Playback mode Advance video a single frame in single frame Playback mode Stop start auto switch in auto switch mode 13 PTZ En...

Page 23: ...or all the IR remote controls Press the DEV button on the remote control Enter the device ID you set in step 2 Press the ENTER button on the remote If the Status indicator on the front panel turns blu...

Page 24: ...list from your provider The operation of the mouse Description of the Mouse Control Name Action Description Left Click Single Click Live view Select channel and show the quick set menu Menu Select and...

Page 25: ...d menu 4 HDMIInterface HDMI video output connector 5 ALARM IN Connector for alarm input ALARM OUT Connector for alarm output 6 LAN Network Interface 1 10 100 1000 Mbps self adaptive Ethernet interface...

Page 26: ...nnector 5 USB 3 0 interface Universal Serial Bus USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 6 RS 232 Interface Connector for RS 232 devices 7 VGA DB9 connector for...

Page 27: ...tbkvision com 27 11 Power Supply 100 to 240 VAC power supply 12 Power Switch Switch for turning on off the device 14 eSATA Connects external SATA HDD CD DVD RW 15 VIDEO OUT BNC connector for video ou...

Page 28: ...device The Power indicator LED on the front panel should be red indicating the device gets the power supply Press the POWER button on the front panel The Power indicator LED should turn blue indicati...

Page 29: ...nter the password to activate the IP camera s connected to the device Optional Check Export GUID Security Question Configuration or Reserved E mail What to do next When you have enabled the Export GUI...

Page 30: ...s done Connect at least 4 dots to draw the pattern Each dot can be connected for once only Draw the same pattern again to confirm it When the two patterns match the pattern is configured successfully...

Page 31: ...the normal login dialog box If the pattern you draw is different from the pattern you configured try again If you draw the wrong pattern more than five times the system will switch to the normal logi...

Page 32: ...log box if you enter the wrong password 7 times the current user account will be locked for 60 seconds Start Setup Wizard The Setup Wizard walks you through some important basic device settings By def...

Page 33: ...corder User Manual V2 www tbkvision com 33 Select a HDD and click Init to initialize it as demand on the Hard Disk interface Date and TimeSettings Set the basic network parameters on the Network Setup...

Page 34: ...ch to search online IP camera Before adding a camera make sure the IP camera to be added is in active status 2 Click Add to add the camera If the camera is in inactive status select the camera from th...

Page 35: ...Admin Password text field 3 Input the same password in the New Password and Confirm text fields 4 Check the Unlock Pattern checkbox to enable the login via unlock pattern We highly recommend you crea...

Page 36: ...Click OK to complete the startup Setup Wizard After you have completed the wizard you can right click on the screen to enter the main menu bar Refer to the following figure and table for the descript...

Page 37: ...n the menu bar Click Logout After you log out of the system menu operations on the screen are invalid You must input a user name and password to unlock the system Shut Down the Device on the menu bar...

Page 38: ...d Password Management Port ranges from 1 to 65535 Optional Check Use Channel Default Password to use the default password to add the camera Optional Check Use Default Port to use the default managemen...

Page 39: ...eras Add the Automatically Searched Online IP Cameras on the main menu Click Number of Unadded Online Device at the bottom Select the automatically searched online device Click Add to add the camera w...

Page 40: ...select a camera Go to More Settings Upgrade at the top taskbar Select the firmware upgrade file from the U flash drive Click Upgrade Result The IP camera will reboot automatically after the upgrading...

Page 41: ...cturer of the network camera to consult the URL uniform resource locator for getting main stream and sub stream The format of the URL is Type IP Address of the network camera Port Path Example rtsp 19...

Page 42: ...luding date time camera name etc Go to Camera Display Select the camera from the drop down list Edit the name in Camera Name Check Display Name Display Date and Display Week to show the information on...

Page 43: ...set privacy mask Click Enable to enable this feature Use the mouse to draw a zone on the window The zones will be marked by different frame colors Up to 4 privacy masks zones can be configured and th...

Page 44: ...itch Select the camera from the drop down list Set the day night switch mode to Day Night Auto or Auto Switch Auto The camera automatically switches between day mode and night mode according to the il...

Page 45: ...to Camera Display Select a camera from the drop down list Configure the camera parameters Exposure Set the camera exposure time 1 10000 to 1 sec A larger exposure value results in a brighter image Ba...

Page 46: ...w bottom to realize the capture instant playback audio on off digital zoom live view strategy show information and start stop recording etc Digital Zoom Digital Zoom zooms into the live image in diffe...

Page 47: ...ns produces curvilinear images of a large area while distorting the perspective and angles of objects in the image 3D Positioning 3D Positioning zooms in out of a specific live image area In Live View...

Page 48: ...heck the checkbox to select different detection types motion detection vehicle detection face detection and human body detection The smart analysis results of the detection are displayed in the list O...

Page 49: ...ive View Enable Audio Output Enable disable audio output for the selected video output Volume Adjust the Live View volume playback and two way audio for the selected output interface Event Output Sele...

Page 50: ...view layout from the list and click to edit the name Select a live view layout from the list and click to delete the name Configure Live View Mode Go to System Live View View Select the video output i...

Page 51: ...o set the camera order Click Apply Related Operations Click to start Live View for all channels Click to stop all Live View channels Configure Camera Auto Switch You can set the camera s auto switch t...

Page 52: ...ase the bandwidth requirement without affecting the image quality Go to System Live View General Set the video output interface to Channel Zero Go to System Live View Channel Zero Check Enable Channel...

Page 53: ...a live view The PTZ control wizard pops up as below Follow the PTZ Control Wizard to adjust the PTZ view focus and zoom in out Optional Check Do not show this prompt again Click OK Configure PTZ Param...

Page 54: ...supported by PTZ protocols Set Presets Purpose Follow these steps to set the preset location that you want the PTZ camera to point to when an event takes place Click on the quick settings toolbar of...

Page 55: ...o point to a specified position such as a window when an event takes place Click on the quick settings toolbar of the PTZ camera Live View Click in the lower right corner of Live View Click in the low...

Page 56: ...on to the next key point The key points are correspond to the presets Click on the quick settings toolbar of the PTZ camera s Live View The PTZ control panel displays on the right of the interface Cli...

Page 57: ...the corresponding key point 2 Click Apply to save the key points to the patrol Optional Click to edit the added key point Optional Select a key point and click Optional Click to adjust the key point o...

Page 58: ...n call the pattern to make the PTZ move according to the predefined path Click on the quick settings toolbar of the PTZ camera s Live View The PTZ control panel displays on the right of the interface...

Page 59: ...function and is properly connected Purpose Linear Scan trigger a scan in the horizontal direction in the predefined range This function is supported only by some certain models Click on the quick set...

Page 60: ...ed camera supports linear scan and is in HIKVISION protocol Purpose Certain speed dome models can be configured to start a predefined park action scan preset patrol and etc automatically after a perio...

Page 61: ...Purpose You can operate the auxiliary functions including light wiper 3D positioning and center on the PTZ control panel Click on the quick settings toolbar of the PTZ camera s Live View The PTZ cont...

Page 62: ...ou can add the allocated NAS or IP SAN disk to the device and use it as a network HDD Up to 8 network disks can be added Adding a NAS Go to Storage Storage Device Click Add to enter the Custom Add int...

Page 63: ...NetHDD will be displayed in the list Adding an IP SAN Go to Storage Storage Device Click Add to enter the Custom Add interface Select NetHDD from the drop down list Select the type to IP SAN Enter the...

Page 64: ...g instructions When the eSATA type is set to Record Capture enter the storage device interface Edit the property of the selected eSATA or initialize it as required Configure eSATA for Auto Backup Afte...

Page 65: ...ser Manual V2 www tbkvision com 65 Disable When hard drive is full it will stop writing Enable When hard drive is full it will continue to write new files by deleting the oldest files Click Apply to f...

Page 66: ...managed in groups Video from specified channels can be recorded onto a Select the Group number for the current HDD Click OK Local HDD Settings particular HDD group through HDD settings Go to Storage S...

Page 67: ...de Check Group tab Select the group No from the list Check the checkbox to select the IP camera s to record capture on the HDD group Click Apply Reboot the device to activate the new storage mode sett...

Page 68: ...he text fields of Max Record Capacity GB and Max Picture Capacity GB Optional You can click Copy to if you want to copy the quota settings of the current camera to other cameras Click Apply When the q...

Page 69: ...ly defines the number of bits time unit and not distance time unit Enable H 264 Mode The H 264 mode helps to ensure the high video quality with a lowered bitrate It can effectively reduces the need of...

Page 70: ...time you set to record before the scheduled time or event For example when an alarm triggers the recording at 10 00 and if you set the pre record time as 5 seconds the camera records at 9 59 55 Post...

Page 71: ...fer to the Quick Start Guide for the HDD installation Refer to Chapter 7 1 2 Add the Network Disk for network HDD connections Go to Storage Recording Schedule Select a camera Check the Enable Schedule...

Page 72: ...ays in the week The all day continuous recording is configured for the device by factory default Optional Copy the schedule settings of the one day to the other days of the week or holiday 1 Click the...

Page 73: ...ure the recording triggered by the motion detection event Go to System Event Normal Event Motion Detection Configure the motion detection and select the channel s to trigger the recording when motion...

Page 74: ...Event and Alarm Settings and Chapter 12 VCA Event Alarm for details for details Go to Camera Encoding Parameters Recording Parameters Set the event main stream sub stream recording parameters for the...

Page 75: ...high The higher picture quality results in more storage space requirement Interval the interval of capturing live picture Capture Delay Time the duration of capturing pictures Go to Storage Capture S...

Page 76: ...ing and capture which means saving the record files and captured pictures not only in the R W HDD but also in the redundant HDD will effectively enhance the data safety and reliability You must set th...

Page 77: ...w tbkvision com 77 Go to Storage Schedule Settings Record Schedule Capture Schedule Click Advanced to set the camera recording parameters Check the checkbox of Redundant Record Capture Click OK to sav...

Page 78: ...iple physical disk drives into a single logical unit Also known as a RAID an array stores data over multiple HDDs to provide enough redundancy so that data can be recovered if one disk fails Data is d...

Page 79: ...ding time camera event type etc Click Search to display results The matched files will be displayed Export Files Purpose Export files for backup purposes using a USB device USB flash drive USB HDD USB...

Page 80: ...Target Picture or Source Picture in the menu bar to display related pictures only Target Picture Display the search results of people close ups Source Picture Display the search results of original pi...

Page 81: ...in thumbnails or a list Select Target Picture or Source Picture in the menu bar to display related pictures only Select Video or Picture to specify the file type Target Picture Display the search res...

Page 82: ...ile Management All Files People Appearance File Vehicle File Set the search conditions Click Save Enter a name in text field and click Finished The saved search conditions will be displayed in search...

Page 83: ...of the selected camera move the cursor to the window bottom to access the toolbar Play Normal Video Go to Playback Check one or more cameras in the camera list to start playing the video Select a date...

Page 84: ...the video containing the motion line or intrusion detection information mark it in red and play the smart searched video The smart playback must be in the single channel playing mode Go to Playback St...

Page 85: ...to set a quadrilateral region for intrusion detection Only one region can be set Motion Detection 1 Click the icon 2 Hold the mouse on the image to draw the detection area manually 3 Click Search to s...

Page 86: ...ag Files Purpose Video tag allows you to record related information such as people and locations of a certain time point during playback You can use video tag s to search for video files and position...

Page 87: ...e existed tag video Go to Playback Click Tag The available tags are white marked and displayed in the time bar Point the white marked tag in the time bar to access the tag information Click to edit th...

Page 88: ...e or several channels searched by event type e g alarm input motion detection line crossing detection face detection vehicle detection etc Go to Playback Click Custom Search on the left bottom to ente...

Page 89: ...pture settings Play by Sub periods Purpose The video files can be played in multiple sub periods simultaneously on the screen Go to Playback Select icon at the left bottom corner to enter the sub peri...

Page 90: ...ing between 16 00 and 22 00 and the 6 screen display mode is selected then it can play the video files for 1 hour on each screen simultaneously Play Log Files Purpose Play back record file s associate...

Page 91: ...ct to skip the normal video In the Smart Custom video playback mode click to set the play strategy When Do not Play Normal Videos is checked the device will skip the normal video and play the smart mo...

Page 92: ...gured in Storage Encoding Parameters Thumbnails View With the thumbnails view on the playback interface you can conveniently locate the required video files on the time bar In the playback mode move t...

Page 93: ...e time bar to get a fast view of the video files In the Video Playback mode hold and drag the mouse through the playing time bar to fast view the video files Release the mouse at the required time poi...

Page 94: ...TBK NVR2300 Network Video Recorder User Manual www tbkvision com 94 When the playing speed is higher than 2x the POS information cannot be overlaid on the video...

Page 95: ...hedule tab Choose a day of the week and set the time period Up to eight time periods can be set each day Optional To copy the same arming schedule of the current day to the other day s of the week or...

Page 96: ...figured for full screen monitoring If alarms are triggered simultaneously in several channels their full screen images will be switched at an interval of 10 seconds default dwell time A different dwel...

Page 97: ...to select the alarm output when an alarm is triggered To trigger an alarm output when an event occurs please refer to Chapter 11 6 3 Configure Alarm Output to set the alarm output parameters Click Tri...

Page 98: ...on the preview screen to draw the customized motion detection area s Click Clear to clear the current motion detection area settings and draw again Set sensitivity 0 100 The sensitivity allows you to...

Page 99: ...s of a channel and takes alarm response action s Go to System Event Normal Event Video Loss Select the camera to configure the video loss detection Check Enable Set the arming schedule Refer to Chapte...

Page 100: ...g area Click Clear to clear the current area settings and draw again Set sensitivity level 0 2 3 levels are available The sensitivity calibrates how readily movement triggers the alarm A higher value...

Page 101: ...igure Alarm Inputs Go to System Event Normal Event Alarm Input Edit the alarm name Check Input Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to...

Page 102: ...rm Input Select Alarm Input 1 from the list and click Set the alarm input type to N C or N O Edit the alarm name Select the alarm linkage action s you want to disarm for the local Alarm Input When Ala...

Page 103: ...e list and click Edit the alarm name Select the dwell time the alarm duration from 5s to 600s or Manually Clear Manually Clear You should manually clear the alarm when the alarm occurs Refer to Chapte...

Page 104: ...e Live View window and trigger alarm output and linkage actions Go to System Event Normal Event Exception Optional Enable the event hint to display it in the live view window Select the exception type...

Page 105: ...ring Audible Warning buzzer Notify Surveillance Center Trigger Alarm Output and Send Email Configure Auto Switch Full Screen Monitoring When an alarm is triggered the local monitor displays in full sc...

Page 106: ...trigger an audible beep when an alarm is detected Go to System View General Enable the audio output and set the volume Go to the Linkage Action interface of the alarm detection e g motion detection vi...

Page 107: ...n intrusion detection etc Click the Trigger Alarm Output tab Select the alarm output s to trigger Go to System Event Normal Event Alarm Output Select an alarm output item from the list Refer to Chapte...

Page 108: ...Manually Purpose Sensor alarm can be triggered or cleared manually When the Manually Clear is selected for the dwell time of an alarm output the alarm can be cleared only by clicking Clear button Go t...

Page 109: ...TBK NVR2300 Network Video Recorder User Manual V2 www tbkvision com 109 Alarm Output...

Page 110: ...first VCA detections must be supported by the connected IP camera Refer to the network camera s user manual for detailed VCA detection instructions Face Detection Purpose The face detection function...

Page 111: ...1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Vehicle Detection Purpose Vehicle detection is available for road traffic monitori...

Page 112: ...rea Settings Picture Overlay Content and Blacklist and Whitelist Area Settings Up to 4 lanes are selectable Click Save Refer to the Network Camera User Manual for detailed instructions for the vehicle...

Page 113: ...de to the A side can be detected 9 Set the detection sensitivity range The higher the value is the easier the detection alarm will be triggered 10 Click Draw Region and set two points in the preview w...

Page 114: ...Its range is 1s 10s Sensitivity The size of the object that can trigger the alarm The higher the value is the more easily the detection alarm will be triggered Its range is 1 100 Percentage The ratio...

Page 115: ...vision com 115 1 Click Max Size Min Size 2 Draw an area in preview window 3 Click Stop Drawing Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to...

Page 116: ...ance Detection Optionally check Save VCA Picture to save the captured pictures of region entrance detection pictures Follow threes steps to set the detection rules and detection areas Select Arming Re...

Page 117: ...e VCA Picture to save the captured region exiting detection pictures Follow these steps to set the detection rules and detection areas Select Arming Region Up to 4 regions are selectable Set Sensitivi...

Page 118: ...fined region such as the baggage purses dangerous materials etc and a series of actions can be taken when the alarm is triggered Go to System Event Smart Event Check Enable Unattended Baggage Detectio...

Page 119: ...egion and draw a quadrilateral in the preview window by specifying four vertices of the detection region Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions...

Page 120: ...larity degree of the background image If the sensitivity is high a very small object taken from the region will trigger the alarm Click Draw Region and draw a quadrilateral in the preview window by sp...

Page 121: ...and Sound Intensity Threshold Sensitivity The smaller the value the more severe the change must be to trigger the detection Range 1 100 Sound Intensity Threshold It can filter the sound in the environ...

Page 122: ...den Scene Change Check Enable Sudden Scene Change Detection Optionally check Save VCA Picture to save the captured sudden scene change detection pictures Set the detection sensitivity Sensitivity rang...

Page 123: ...heck Save VCA Picture to save the captured defocus detection pictures Drag the Sensitivity slider to set the detection sensitivity Sensitivity range 1 100 The higher the value the more easily the defo...

Page 124: ...rson or any other warm blooded creature such as dogs cats etc can be detected Go to System Event Smart Event Click PIR Alarm Check PIR Alarm Optionally check Save VCA Picture to save the captured of P...

Page 125: ...e etc Set the arming schedule Refer to Chapter 11 1 Configure Arming Schedule Set the linkage actions Refer to Chapter 11 2 Configure Alarm Linkage Actions Click Apply Queue Management After connectin...

Page 126: ...is Optional Click Export to export the report in Microsoft Excel format Heat Map Purpose Heat Map is a graphical representation of data The heat map function is used to analyze how many people visited...

Page 127: ...above red color block 255 0 0 indicates the most trafficked area and blue color block 0 0 255 indicates the less popular area Optional Click Export to export the statistics report in Microsoft Excel f...

Page 128: ...Enable The number of POS devices supported by each device is the half of its number of channel e g 8 POS devices are supported for the TBK NVR2316 model Select the POS protocol to Universal Protocol E...

Page 129: ...otocol AVE The fixed start and end line tag are used for AVE protocol Serial port and virtual serial port connection types are supported 1 Click Custom to configure the AVE settings Set the rule to VS...

Page 130: ...Parameters to configure the parameters for each connection mode TCP Connection 1 When using TCP connection the port must be set from 1 to 65535 and the port for each POS machine must be unique 2 Set t...

Page 131: ...gured in Menu Configuration RS 232 The Usage must be set to Transparent Channel Multicast Connection When connecting the device and the POS machine via Multicast protocol set the multicast address and...

Page 132: ...5 3600 sec Timeout of POS event The value ranges 5 3600 sec When the device has not received the POS message within the defined time the transaction ends Drag the frame to adjust the textbox size and...

Page 133: ...mail etc Go to Storage Recording Schedule Set the POS event s arming schedule Go to System POS Click Event Linkage on the POS adding or editing interface Select the normal linkage actions full screen...

Page 134: ...IP address and you can select the main NIC to LAN1 or LAN2 In this way in case of one NIC card failure the device will automatically enable the other standby NIC card so as to ensure the normal runni...

Page 135: ...available on the network Valid MTU value range is 500 to 9676 Click Apply Device with a Single Network Interface Check Enable DHCP to obtain IP settings automatically if a DHCP server is available on...

Page 136: ...to read the service terms and privacy statement 3 Check The P2P service will require internet access Please read Service Terms and Privacy Statement before enabling the service if you agree the servi...

Page 137: ...Check Enable Select DynDNS under DDNS Type PeanutHull and NO IP are also available under DDNS Type and required information should be entered accordingly Enter Server Address for DynDNS i e members dy...

Page 138: ...nfigured on your device to ensure the system s date and time accuracy Configure NTP settings as need Interval min Time interval between two time synchronization with NTP server NTP Server IP address o...

Page 139: ...stem Network Advanced SNMP Check Enable A message will pop up to notify about a possible security risk Click Yes to continue Configure the SNMP settings as needed Trap Address SNMP host IP address Tra...

Page 140: ...server requires user authentication and enter the user name and password accordingly SMTP Server IP address of SMTP Server or host name e g smtp 263xmail com SMTP Port The default TCP IP port used for...

Page 141: ...rk services for data sharing communications etc You can use the UPnP function to enable the fast connection of the device to the WAN via a router without port mapping Before you start If you want to e...

Page 142: ...t from each other If multiple devices are configured for the UPnP settings under the same router the value of the port No for each device should be unique Enter the virtual server setting page of rout...

Page 143: ...d range is 2000 to 65535 HTTP Port HTTP port 80 by default should be configured for remote Web browser access Multicast IP Multicast can be configured to enable Live View for cameras that exceed the m...

Page 144: ...rt the hot spare function A bidirectional connection shown in the figure below is required to be built between the hot spare device and each working device Before You Start At least 2 devices must be...

Page 145: ...rmal mode to ensure the normal operation afterwards Set Working Device Go to System Hot Spare Set the Work Mode to Normal Mode Check Enable Enter the IP address user name and admin password of the hot...

Page 146: ...e the hot spare device will record the video of the IP camera connected to the working device for backup The record back up functions for 1 working device at a time Synchronizing When the working devi...

Page 147: ...device for the first time The Administrator has the permission to add and delete users and configure user parameters Click Add to enter the operation permission interface Input the admin password and...

Page 148: ...uct User Level Set the user level to Operator or Guest Different user levels have different operating permission Operator An Operator user level has Two way Audio permission in Remote Configuration an...

Page 149: ...order User Manual V2 www tbkvision com 149 Edit the Admin User For the admin user account you can modify your password and unlock pattern Go to System User Select the admin user from the list Click Mo...

Page 150: ...een and release the mouse when the pattern is done Check Export of Export GUID to export the GUID file for the admin user account When the admin password is changed export the new GUID to the connecte...

Page 151: ...mission to delete an operator guest user account Go to System User Select a user from the list Click Delete to delete the selected user account Manage User Permissions Set User Permissions For an adde...

Page 152: ...g and editing of IP cameras Local Advanced Operation Operating HDD management initializing HDD setting HDD property upgrading system firmware clearing I O alarm output Local Shutdown Reboot Shutting d...

Page 153: ...e Manual Operation Remotely starting stopping manual recording and alarm output of the selected camera s Local Playback Locally playing back recorded files of the selected camera s Remote Playback Rem...

Page 154: ...Permission as Local Live View Select cameras to display in Live View Click OK Set Live View Permission on Lock Screen The admin user can set live view permission for specific cameras in the screen loc...

Page 155: ...d when the current user account is in logout status Click OK The admin user can set this permission for user accounts When the normal user Operator or Guest has no local live view permission for speci...

Page 156: ...disk to your device and export the GUID file to the U flash disk Please keep your GUID file properly for future password resetting Configure Security Questions The security question configuration may...

Page 157: ...erved Email Purpose The reserved email will help you to reset password when you forget your password Check Reserved E mail when you are activating the device or click Modify when you are editing the a...

Page 158: ...ted the admin user account Refer to Chapter 17 3 1 Export GUID File On the user login interface click Forgot Password Select the password resetting type to Verify by GUID Please insert the U flash dis...

Page 159: ...assword resetting type to Verify by Security Question Input the correct answers of the three security questions Click OK If the answers mismatch the verification is failed Create the new admin passwor...

Page 160: ...sert a USB flash drive to your device 2 Click Export to export the QR code to USB flash drive 3 Email the QR code to TBK Vision technical support Check your reserved email and you will receive a verif...

Page 161: ...ure Disk Clone Purpose Select the HDDs to clone to the eSATA HDD Before You Start Connect an eSATA disk to the device Check the HDD to clone The capacity of the selected HDD must match the capacity of...

Page 162: ...chnology are HDD monitoring systems to detect various reliability indicators in the hopes of anticipating failures Go to Maintenance HDD Operation S M A R T Select the HDD to view its S M A R T inform...

Page 163: ...tinue to use the disk when self evaluation is failed checkbox Bad Sector Detection Go to Maintenance HDD Operation Bad Sector Detection Select the HDD No you want to configure in the dropdown list Sel...

Page 164: ...o see the detailed damage information HDD Health Detection Purpose You can view the health status of a 4 TB to 8 TB Seagate HDD that generated after October 1 2017 Use this function to help troublesho...

Page 165: ...tion and information can be stored in log files which can be Figure 18 6 Log Search Interface Set the log search conditions including the time major type and minor type Click Search to start searching...

Page 166: ...formation to view the related video file Export the Log Files Before You Start Connect a storage device to the NVR Search the log files Refer to Chapter 18 2 1 Search the Log Files Select the log file...

Page 167: ...vice Name Select the format of the log files to be exported Up to 15 formats are selectable Click Export to export the log files to the selected storage device Click the New Folder button to create a...

Page 168: ...porting the Excel file to it Before You Start When importing the configuration file connect the storage device that contains the configuration file to the NVR Go to Camera IP Camera Import Export Clic...

Page 169: ...parameters Before You Start Connect a storage device to your device To import the configuration file the storage device must contain the file Export or import the device configuration files Click Exp...

Page 170: ...he settings Restart the device to take effect the settings Two authentication types are selectable for security reasons it is recommended to select digest as the authentication type Disable HTTP Purpo...

Page 171: ...fect the settings Enable ISAPI Purpose ISAPI Internet Server Application Programming Interface is an open protocol based on HTTP which can realize the communication between the system devices e g netw...

Page 172: ...he settings Restart the device to take effect the settings Enable Enhanced SDK Service Purpose The enhanced SDK service adopts TLS protocol over the SDK service that provides safer data transmission G...

Page 173: ...ecurity of your product And we recommend you reset your password regularly especially in the high security system resetting the password monthly or weekly can better protect your product Select the us...

Page 174: ...up Device Before You Start Connect your device to a local storage device that contains the firmware update file Select the firmware update file from the storage device Click Upgrade to start upgrading...

Page 175: ...You can also manually check for the latest firmware Before You Start Ensure the device has successfully connected to TBK Supervision and it requires to install at least one read write HDD for firmware...

Page 176: ...subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settin...

Page 177: ...the same as the video input standard Resolution Configure video output resolution Device Name Edit device name Device No Edit the device serial number The Device No can be set in the range of 1 to 25...

Page 178: ...ormat Select the date format System Date Select the system date System Time Set the system time Click Apply to save the settings Configure DST Settings DST daylight saving time refers to the period of...

Page 179: ...the local DST rules Manual Manually set the start time and end time of the DST period and the DST bias DST Bias Set the time 30 60 90 120 minutes offset from the standard time Example DST begins at 2...

Page 180: ...eal time ad hoc the active DNS configuration of its configured hostnames addresses or other information stored in DNS PPPoE Stands for Point to Point Protocol over Ethernet PPPoE is a network configur...

Page 181: ...t mode of the device e g if the output mode of device is HDMI output then the input mode of monitor must be the HDMI input And if not please modify the input mode of monitor Check if the fault is solv...

Page 182: ...Camera IP Camera to get the camera status Possible Reasons Network failure and the device and IP camera lost connections The configured parameters are incorrect when adding the IP camera Insufficient...

Page 183: ...and view the firmware version of device Verify power supply of IP camera is stable 1 Verify the power indicator is normal 7 When the IP camera is offline please try the ping command on PC to check if...

Page 184: ...the main spot interface by default Enable the output channel Go to Menu System Live View General and select video output interface in the drop down list and configure the window you want to view The v...

Page 185: ...between device and PC and there exists packet loss during the transmission The performances of hardware are not good enough including CPU memory etc Verify the network between device and IP camera is...

Page 186: ...vice to get the live view audio there is no sound or there is too much noise or the volume is too low Possible Reasons Cable between the pickup and IP camera is not connected well impedance mismatches...

Page 187: ...of 4CIF if you want a 16 channel synchronize playback at the resolution of 720p the frame extracting may occur which leads to a slight stuck Verify the network between device and IP camera is connecte...

Page 188: ...etected Verify the system time setting is correct Go to Menu System General and verify the Device Time is correct Verify the search condition is correct Go to playback interface and verify the channel...

Page 189: ...189 www tbkvision com...

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