background image

Section 8

8-1 

Model 336, 338, 339 

Troubleshooting Guide 

8

Troubleshooting Guide

Table 8-1

Problem

Probable Cause

Remedy

Page 

Ref.

1. No product is being 

dispensed with draw 
valve open and the 
machine in the Auto 
mode.

a. Freeze-up in mix inlet hole.

a. Call a service technician to adjust the 

mix hopper temperature.

---

b. Beater motor out on reset.

b. Reset the freezer.

5-2

c. The beater is rotating counterclockwise 

from the operator end.

c. Contact a service technician to 

correct rotation to clockwise from 
operator end.

---

d. The circuit breaker is off, or the fuse is 

blown.

d. Turn the breaker on, or replace the 

fuse.

---

e. There is inadequate mix in the mix 

hopper.

e. Fill the mix hopper with mix.

6-8

f. The air orifice is not installed.

f. Install air orifice in air tube.

6-5

g. Air tube is installed in the STANDBY 

position.

g. Install the air tube in the AUTO 

position.

6-8

2. The product is too stiff.

a. The viscosity needs adjustment.

a. Contact a service technician.

---

b. The air orifice is not installed.

b. Install air orifice in air tube.

6-5

3. The product is too soft.

a. Viscosity needs adjustment.

a. Contact service technician.

---

b. Not enough air space around unit (air-

cooled units).

b. Allow for adequate air flow across the 

condenser.

3-2

c. Worn scraper blades.

c. Replace regularly.

9-1

d. Dirty condenser (A/C).

d. Clean monthly.

7-1

e. Mix is out of date.

e. Use only fresh mix.

---

f. Loss of water (W/C).

f. Locate cause of water loss and 

correct.

7-3

g. Loss of refrigerant.

g. Call a service technician.

---

4. The mix in the mix 

hopper is too cold.

a. The temperature is out of adjustment.

a. Call a service technician to adjust the 

mix hopper temperature.

---

5. The mix in the mix 

hopper is too warm.

a. The temperature is out of adjustment.

a. Call a service technician to adjust the 

mix hopper temperature.

---

b. Missing or damaged mix hopper gasket.

b. Replace/install the gasket around the 

mix hopper.

6-7

c. The mix hopper cover is not in position.

c. Place the cover in position.

6-8

d. The MIX light is not lit.

d. Press the MIX button.

6-9

e. The condenser is dirty.

e. Clean the condenser.

7-1

Summary of Contents for Freezemaster 336

Page 1: ...4 16 2009 Original Publication Updated 6 26 2018 OPERATOR S MANUAL Model 336 338 339 Soft Serve Freezer Original Operating Instructions 036029 M...

Page 2: ..._____ Cycle__________ Phase__________________________________ Maximum Fuse Size ______________________________________________________A Minimum Wire Ampacity __________________________________________...

Page 3: ...ion 2 To the Operator Compressor Warranty Disclaimer 2 2 Section 3 Safety Section 4 Operator Parts Identification Model 336 4 1 Model 338 4 2 Model 339 4 3 Three Spout Door 4 4 Accessories 4 5 Section...

Page 4: ...6 9 Disassembly 6 9 Manual Brush Cleaning 6 10 Section 7 Operator s Checklist During Cleaning and Sanitizing 7 1 Troubleshooting Bacterial Count 7 1 Regular Maintenance Checks 7 1 Winter Storage 7 2...

Page 5: ...l shock or hazardous moving parts as well as poor performance or damage to the equipment Note All repairs must be performed by a Taylor service technician This unit has many sharp edges that can cause...

Page 6: ...e world equipment should be installed in accordance with the existing local codes Please contact your local authorities Each unit requires one power supply for each data label on the unit Check the da...

Page 7: ...The HFC refrigerant used in this unit is R404A This refrigerant is generally considered non toxic and non flammable with an Ozone Depleting Potential ODP of zero 0 However any gas under pressure is po...

Page 8: ...1 4 TO THE INSTALLER Model 336 338 339 To the Installer 1 Notes...

Page 9: ...e Your Taylor warranty is valid only if the parts are authorized Taylor parts purchased from the local authorized Taylor distributor and if all required service work is provided by a Taylor service te...

Page 10: ...ke this fact known to any technician he employs It should also be noted that Taylor does not warrant the refrigerant used in its equipment For example if the refrigerant is lost during the course of o...

Page 11: ...ure that they do not play with the appliance This equipment is provided with an equipotential grounding lug that is to be properly attached to the rear of the frame by the authorized installer The ins...

Page 12: ...ylor distributor for service Access to the service area of the unit is restricted to persons having knowledge and practical experience with the appliance in particular as far as safety and hygiene are...

Page 13: ...ng 3 8 OD X 070W 016137 6 Tube Feed 5 32 Dia Hole 043461 2 7 O ring 563 OD X 070W 043758 8 Panel Rear 029816 9 Louver Side Top 051191 10 Panel Upper Side R 028741 11 Panel A Lower Side X24424 SER Item...

Page 14: ...O ring 3 8 OD X 070 W 016137 5 Tube A Feed SS 5 32 Hole X29429 2 6 O ring 643 OD X 077 W 018572 7 Panel Rear 051600 8 Louver Side Top 051191 9 Panel A Side Upper Right X48596 Item Description Part No...

Page 15: ...5 Tube A Feed SS 5 32 Hole X29429 2 6 O ring 643 OD X 077 W 018572 7 Panel Rear 053782 8 Louver Side Top 051191 9 Panel Upper Side Right 028741 10 Panel A Lower Side R l X24424 SER Item Description P...

Page 16: ...80 5 Bearing Front 050216 6 Gasket Door Ht 4 Double 048926 7 O ring 3 8 OD X 070W 016137 8 Plug Prime 028805 9 Handle A Draw White X81010 SP 9a Handle Draw White 056248 1 9b Screw Adjustment 056332 It...

Page 17: ...9 10 11 8 Item Description Part No 1 Tool O ring Removal 048260 WHT 2 Brush Rear Bearing 1 D X 2 L 013071 3 Brush Double Ended 013072 4 Brush Draw Valve 1 X 2 X 17 013073 5 Brush Mix Pump Body 3 X 7 0...

Page 18: ...4 6 OPERATOR PARTS IDENTIFICATION Model 336 338 339 Operator Parts Identification 4 Notes...

Page 19: ...ons The following chart identifies the symbol definitions used on the operator switches 4 5 6 6 3 4 5 3 2 1 7 Item Description 1 Power Switch 2 MIX Button 3 STANDBY Button 4 WASH Button Item Descripti...

Page 20: ...button is pressed the light comes on indicating the CTR system feature has been activated In the Standby mode the Wash and Auto functions are automatically canceled The Mix Refrigeration function is a...

Page 21: ...This will keep the freezing cylinder properly loaded and will maintain overrun 2 During long ensure periods remove the air orifice Lubricate the O rings on the air tube the end without the hole and pl...

Page 22: ...5 4 USER INTERFACE Model 336 338 339 User Interface 5 Notes...

Page 23: ...uctions turn to Disassembly on page 6 9 Duplicate the following procedures where they apply for the second freezing cylinder Assembly Note When lubricating parts use an approved food grade lubricant e...

Page 24: ...the drive shaft The beater should fit snugly but not so tightly that the beater cannot be turned slightly to engage the drive shaft If the beater slides in with little or no resistance there will not...

Page 25: ...the door seated on the freezer studs install the handscrews Tighten equally in a crisscross pattern to make sure the door is snug Note The short handscrews go on the bottom and the long handscrews go...

Page 26: ...w handle in the slot of the draw valve starting from the right Slide the pivot pin through each draw handle as you insert them into the draw valves Figure 6 12 Note These units feature adjustable draw...

Page 27: ...cate the O ring Figure 6 17 Note Make sure the hole in the air orifice is clean and is not clogged If the hole in the air orifice should become clogged use soap and hot water to clear the hole DO NOT...

Page 28: ...into the freezing cylinder Figure 6 19 3 While the solution is flowing into the freezing cylinder brush clean the mix hopper When cleaning the hopper take particular care in brushing the mix level se...

Page 29: ...ter motor operation Note You have just sanitized the freezer Be sure your hands are sanitized before continuing these instructions 9 Assemble the hopper gasket around the top edge of the mix hopper St...

Page 30: ...e product will be at serving viscosity Figure 6 30 Note The mix refrigeration light will come on indicating the mix refrigeration system is operating to maintain the mix in the mix hopper 6 Fill the h...

Page 31: ...When a steady stream of rinse water is flowing from the prime plug opening in the bottom of the freezer door lower the draw handle Drain all the rinse water from the freezing cylinder raise the draw h...

Page 32: ...ustable draw handles Design caps Draw valves Prime plugs 4 Remove all O rings Note To remove O rings use a single service towel to grasp the O ring Apply pressure in an upward direction until the O ri...

Page 33: ...ated day of the week run the mix as low as feasible and discard it after closing This will break the rerun cycle and reduce the possibility of high bacteria and coliform counts Properly prepare the cl...

Page 34: ...to be closed during the winter months it is important to protect the freezer by following certain precautions particularly if the building is subject to freezing conditions Disconnect the freezer from...

Page 35: ...t a Contact a service technician b The air orifice is not installed b Install air orifice in air tube 6 5 3 The product is too soft a Viscosity needs adjustment a Contact service technician b Not enou...

Page 36: ...t a Missing or worn draw valve O rings a Install or replace regularly 6 3 9 1 b Inadequate lubrication of draw valve O rings b Lubricate properly 6 3 c Wrong type of lubricant is being used example pe...

Page 37: ...lade X Freezer Door Gasket X Front Bearing X Draw Valve O ring X Pivot Pin O ring X Prime Plug O ring X Air Tube O ring X Air Orifice O ring X White Bristle Brush 3 x 7 Inspect and replace if necessar...

Page 38: ...9 2 PARTS REPLACEMENT SCHEDULE Model 336 338 339 Parts Replacement Schedule 9 Notes...

Page 39: ...ED WARRANTY CONDITIONS 1 If the date of original installation of the Product cannot be verified then the limited warranty period begins ninety 90 days from the date of Product manufacture as indicated...

Page 40: ...ure damage or repairs due to theft vandalism wind rain flood high water water lightning earthquake or any other natural disaster fire corrosive environments insect or rodent infestation or other casua...

Page 41: ...IAL OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSESARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY...

Page 42: ...10 4 LIMITED WARRANTY ON EQUIPMENT Model 336 338 339 Limited Warranty on Equipment 10 Notes...

Page 43: ...y be required at time of service 2 This limited warranty is valid only if the Part is installed and all required service work in connection with the Part is performed by a Taylor authorized distributo...

Page 44: ...ented from beginning warranty service work promptly upon arrival 9 Failure damage or repairs due to faulty installation misapplication abuse no or improper servicing unauthorized alteration or imprope...

Page 45: ...OR INCIDENTAL DAMAGES INCLUDING CLAIMS FOR LOST SALES LOST PROFITS PRODUCT LOSS PROPERTY DAMAGES OR SERVICE EXPENSESARE EXPRESSLY EXCLUDED THE EXPRESS WARRANTIES MADE IN THIS LIMITED WARRANTY MAY NOT...

Page 46: ...11 4 LIMITED WARRANTY ON PARTS Model 336 338 339 Limited Warranty on Parts 11 Notes...

Reviews: