Taylor C820, Original Operating Instructions, Page: 35 / 46

31 Model C820 & C822 Troubleshooting Guide
PROBLEM PROBABLE CAUSE REMEDY
12. The product is under-cooked
or overcooked.
a. The release material sheet is
worn.
a. Replace the release material
sheet.
b. Incorrect cooking time. b. Reset the processor control for
the correct time.
c. Incorrect temperature setting. c. Adjust the processor control to
the proper setting.
d. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
d. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface and to remove carbon
build-up.
e. The preset gap height is
incorrect.
e. Call a service technician.
f. The heating zone is not
heating.
f. Call a service technician.
13. The product is not cooking
evenly.
a. The upper platen or lower grill
surface is not clean and/or has
carbon build-up.
a. Closing procedures must be
followed to properly clean the
upper platen and the lower grill
surface, and to remove carbon
build-up.
b. Release material sheet is
worn.
b. Replace release material
sheet.
c. The platen is not level. c. Call a service technician.
d. The preset gap height is
incorrect.
d. Call a service technician.
e. Air pressure is not high
enough.
e. Call a service technician.
14. The display reads “PROBE
OPEN”.
a. The thermocouple or the
thermocouple interface board
is faulty.
a. Call a service technician.
15. The display reads “HOME
SWITCH STUCK ON.”
a. Defective motor control. a. Call a service technician.
b. Defective stepper motor. b. Call a service technician.
c. Defective stepper motor wire
harness.
c. Call a service technician.
d. Defective home switch. d. Call a service technician.