Your new Tata Swach Nova Silver RO Water Purifier is warranted against material
defects arising from workmanship for a period of 12 months from the date of invoice
by the first end user, subject to following conditions:
1. During this Warranty period, TATA CHEMICALS LTD (TCL) or its Authorized Service
Provider (ASP) will replace or repair any part of the Tata Swach Nova Silver RO
Water Purifier, that in the opinion of TCL or its ASP, arise due to faulty material or
workmanship (i.e. manufacturing defects)
2. Tata Swach Nova Silver RO's consumables which are RO membrane, Sediment
filter cartridge and GAC Cartridge are covered under one year warranty. Only one
single replacement will be done for each of the consumables during the warranty
period*. Every second replacement will be charged even though it may have to be
changed in the warranty period.
3. The product's plastic body is not covered under Warranty and hence, it must be
handled with care to guard against breakage during transit and usage.
4. The customer will notify TCL customer care promptly about any defects noticed
and give the ASP adequate opportunity to inspect, test and remedy them, for
which the customer will deposit the purifier if necessary with the company's
service center along with original invoice, in the city where the product was
purchased. Product so deposited for Warranty examination must be shipped
freight prepaid. TCL will be entitled to repair/replace the defective part and retain
the replaced part.
5. This Warranty is void if the unit is not installed by ASP and also if not operated
under normal municipal/well water conditions or is subjected to the temperature
above 35°C.
6. This warranty is void if any kind of repair or alteration is done by customer or
unauthorized service provider or for failures resulting from the lack of proper
maintenance or faulty electrical conditions or non-usage of Tata Swach genuine
spare parts.
7. Input water pressure needs to be between 5 PSI and 35 PSI. In case it is more than
35 PSI, you need to use a pressure reducing valve and in case it is less than 5 PSI,
you need to use a pressure booster pump . In case consumer chooses not to install
the required, any replacement of damaged parts due to fluctuating input pressure
shall be on chargeable basis.
WARRANTY POLICY
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*If assessed necessary by TCL or its authorised service provider.
