Can I open and service my Tata Swach Nova Silver RO?
It is not recommended to open and service the purifier yourself. Call our customer care
if you face any issue which requires servicing or opening the purifier.
What should I do if the output water tastes unusual?
This might be because of one or more of the following reasons:
Water is stored for too long in the storage tank. Please drain the stored water and
fill fresh water.
The filters/membrane need to be replaced. Call Tata Swach customer care and get
them replaced or cleaned
The input water quality has changed. This will lead to a sudden change in the
output water taste. Please call the Tata Swach customer care to get your purifier
checked.
What should I do if the purification is taking more time?
This might be because of one or more of the following reasons:
The incoming waterline or the KFA is choked because of physical impurities
in the incoming water. You can ask your plumber to check if this is the case.
The temperature of input water might have dipped drastically (this will happen
rarely)
The filters may be choked or the membrane needs replacement
What should I do if the storage tank is not getting filled?
This might be because of one or more of the following reasons:
Check if the system power is ON and the indication is GREEN.
Check for any clogging in the incoming waterline. A RED indication will be
there to show low pressure if this is the case.
Check for leakages in the purifier and if found, call the Tata Swach Toll-free
number: 1800-2-585858
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