Taser EVIDENCE.com Dock Installation Manual Download

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Chapter 6:

Network Troubleshooting

Status Page Errors

This section lists error messages and corrective actions.

We were unable to obtain an IP address from your DHCP server

Possible Issue

Troubleshooting Steps

Internet port you are using is not active.

Attempt to use a different internet port, or verify
that the current port is active.

Ethernet cable from WAN to internet port is
malfunctioning.

Use a different Ethernet cable.

Agency network only accepts devices with static IP
addresses.

You must enter a static IP address, provided by
your IT department. For this, click on the
networking tab and fill in the required fields.

We were unable to locate a DNS server

Possible Issue

Troubleshooting Steps

Port 53 is blocked.

Confirm that Port 53 is not being restricted by
your firewall.

DNS Server address(es) entered incorrectly –

This

applies only when using Static IP configuration.

Return to the networking tab and verify that the
DNS Server address information has been entered
correctly.

We were unable to communicate with a network time server

Possible Issue

Troubleshooting Steps

Port 80 or Port 123 are blocked.

Confirm that Port 80 and Port 123 are not being
restricted by your firewall.

We were unable to communicate over a secure (HTTPS) channel

Possible Issue

Troubleshooting Steps

Port 443 is blocked.

Confirm that Port 443 is not being restricted by
your firewall.

Summary of Contents for EVIDENCE.com Dock

Page 1: ...l For use with AXON body cameras and AXON flex cameras and controllers IMPORTANT SAFETY INSTRUCTIONS Read all warnings and instructions Save these instructions The most up to date warnings and instructions are available at www TASER com MMU0054 Rev B ...

Page 2: ...r 2 Network Setup 6 Background 6 Network Requirements 6 Chapter 3 EVIDENCE com Dock Installation 8 Introduction 8 Chapter 4 Wall Mounting an EVIDENCE com Dock 15 Safety Instructions 15 Tools and Materials 15 Chapter 5 Troubleshooting the EVIDENCE com Dock 19 Status Lights 20 Chapter 6 Network Troubleshooting 21 Status Page Errors 21 ...

Page 3: ...wo major parts One is the core Figure 1 which connects to the Internet and transfers information to EVIDENCE com The other is the individual bay Figure 2 which accepts the AXON hardware The system is modular and up to five individual bays can be connected to one core Figure 1 Core Figure 2 Individual bay An additional bay called the 6 bay Figure 3 is available The 6 bay accepts 6 AXON flex control...

Page 4: ...ful when removing a bridge adapter from a bay as damage may occur if the bridge adapter is removed unevenly from the bay Bridge adapters must be pulled straight out and not angled when removed Figure 4 Bridge Adapter Front left Back right Additional Materials The package containing the EVIDENCE com Dock also contains 2 Ethernet cables Figure 5 and an external power supply with an AC power cable Fi...

Page 5: ...Page 5 of 22 Figure 5 Ethernet Cables Figure 6 Power Supply and AC Cable ...

Page 6: ...operation All EVIDENCE com Dock communications are outbound All video and data files are transmitted securely using HTTPS and 256 bit AES encryption For proper operation the EVIDENCE com Dock requires port 443 TCP opened for outgoing traffic to prod evidence com This is used by the EVIDENCE com Dock to send video and data files to EVIDENCE com using the HTTPS protocol If the EVIDENCE com Dock is p...

Page 7: ...AXON system does not currently support HTTP HTTPS Proxies If the EVIDENCE com Dock is placed on a network where a proxy is used to access web sites the IP assigned to the EVIDENCE com Dock must be whitelisted Depending on the specific network setup this may require a static or reserved DHCP IP If you have any questions on setup call TASER Customer Service at 1 800 978 2737 ...

Page 8: ...l pieces are present 2 Connect your core to all bays you plan to use Figure 7 Note Do not attach more than 5 individual bays or 1 6 bay to 1 core Figure 7 Core and Individual Bay CAUTION Do not attach more than 5 individual bays to a core The system will not provide power to more than 5 individual bays AXON cameras in any extra bays will not upload any data to EVIDENCE com and AXON devices in any ...

Page 9: ... It is there for future applications Figure 8 Core Rear View 1 Plug one of the Ethernet cables into the WAN port Figure 9 Note The color of your Ethernet cables may be different from what is shown below Figure 9 WAN Cable 2 Plug the other end of this Ethernet cable into an active Internet port which connects to your agency network Figure 10 WAN to Internet LAN to computer Power port USB port Reset...

Page 10: ...re 11 Figure 11 LAN Cable 4 Plug the other end of this Ethernet cable to your computer CAUTION DO NOT connect the LAN port to the wall Step 4 Connect to Power 1 Connect the two segments of the power cord included with the EVIDENCE com Dock 2 Plug the power cord into the EVIDENCE com Dock Figure 12 ...

Page 11: ...ted to the EVIDENCE com Dock does not have wireless Internet turned on 2 Confirm that the computer connected to the EVIDENCE com Dock is not connected to your network in any other way Ensure that there is no wireless connection enabled and no VPN remote access software active on your computer 3 Open a Web browser such as Google Chrome or Mozilla Firefox Note If you are using Internet Explorer ensu...

Page 12: ...he Password box type admin 3 Click OK Note TASER strongly recommends that you change the password at this time Go to the Administration tab and enter your information using the existing username and password In the Password Change section type the new password twice and click Save Changes CAUTION Ensure that you remember the password It cannot be reset Figure 15 Authentication Required ...

Page 13: ...ith EVIDENCE com in the respective boxes 3 Click Save Changes Figure 16 Create Your Login Credentials Step 8 Registration The system will then report that it is Registering the EVIDENCE com Dock then Generating Security Tokens and finally Restarting the EVIDENCE com Dock Allow up to 2 minutes for the system to restart Once the system is ready the page will refresh and display the message The ETM h...

Page 14: ...stration Message Step 9 Confirm Registration Click Status on the top left part of the screen There should be 6 green lights on the left side of the screen This EVIDENCE com Dock is now registered Figure 18 Figure 18 System Status ...

Page 15: ...r Stud finder Tape Measure Step 1 Preparation 1 Ensure that you have all necessary hardware and cables required to complete the installation 2 Read all of the manufacturer s installation instructions for both the EVIDENCE com Dock and the Wall Mount Bracket 3 Decide if you will leave the cables showing or hide them in the wall behind your EVIDENCE com Dock Step 2 Attach the EVIDENCE com Dock to th...

Page 16: ... mounting directly into drywall If you are going to install the bracket to drywall go to Step 5 Attach the Wall Mount Bracket to the Wall Drywall mount Note Use the longer screw for mounting the bracket into a stud 1 Using a stud finder mark the location of each stud s center with a pencil 1 a Use a nail to confirm a stud has been located Note Depending on the wall construction you may not be able...

Page 17: ...ll Mount Bracket on the wall 2 a Use a level to ensure the bracket is level before marking the holes 2 b Mark the center of the 4 keyholes on the wall 2 c Remove the Wall Mount Bracket and screw in the drywall anchors in each location 2 d Screw in each of the screws until there is 1 8 3 2 mm of space between the bottom of the screw head and the wall 2 e This will allow the bracket to be placed ont...

Page 18: ...of 22 2 Plug the CAT 5e or better cable from your agency s network data jack into the WAN port on the Dock You can secure the cable in position with the attached zip tie and the associated slots in the bracket ...

Page 19: ...n error that indicates anything besides completing the EVIDENCE com Authentication please refer to the Network Requirements section in this manual to confirm network requirements are met I am asked for a username and password when navigating to 10 10 1 1 The username for the EVIDENCE com Dock is admin and the password is admin This will be a pop up box after you click OK on the configuration assis...

Page 20: ...ction LEDs The power LED will be on when the bay is plugged into power The power LED will be off when the bay is not plugged into power The status LED may be green or red solid or blinking depending on the EVIDENCE com Dock s system status System Status Status LED Indication System running Solid green System reset Solid red Bay s reset Blinking green Power LED Status LED ...

Page 21: ...e networking tab and fill in the required fields We were unable to locate a DNS server Possible Issue Troubleshooting Steps Port 53 is blocked Confirm that Port 53 is not being restricted by your firewall DNS Server address es entered incorrectly This applies only when using Static IP configuration Return to the networking tab and verify that the DNS Server address information has been entered cor...

Page 22: ...rking tab and confirm that the static IP address has been entered correctly Chrome is a trademark of Google Inc Firefox is a trademark of the Mozilla Foundation VELCRO is a trademark of Velcro Industries B V AXON flex EVIDENCE C M and are trademarks of TASER International Inc and AXON TASER and are registered trademarks of TASER International Inc registered in the U S All rights reserved 2014 TASE...

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