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If you are having problems with your device, check the following information before requesting repairs.
Problem
Check
Reference Page
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Check the orientation of the batteries, and insert them correctly.
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Batteries have become worn. Replace as soon as possible.
6
6
6
12
12-13
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9,12
11,12
12,14,15
7-10
16
13,14
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8,10
19
6
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The region, time and date need to be set in order to measure body composition.
Set the region, time and date.
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Did you move during measurement?
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Date and time need to be set in order to measure body composition.
Set the date and time.
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Turn the power on before stepping on the measuring platform.
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Did you step off the measuring platform during measurement?
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The 200kg measurement range was exceeded. (Measurement is not possible in this case).
Nothing is displayed no matter which button is
pressed.
Text disappears immediately after being displayed.
The regional settings screen is displayed
when a button is pressed.
The date and time setting screen is displayed
when a button is pressed.
Nothing is displayed when I step on the measuring platform.
“ ” is displayed during measurement.
Power turns off during measurement (display disappears).
“ ” is displayed during measurement.
“ ” is displayed during measurement.
The displayed weight measurement is clearly wrong.
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Batteries have become worn. Replace as soon as possible.
(“ ” may not be displayed if the remaining battery power is too low.
“-X.Xlb” is displayed during measurement.
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Did you step on the measuring platform before “ ” was displayed?
Be sure to wait until “ ” is displayed before stepping on the measuring platform.
“ ” is displayed as the body composition
after measurement.
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Are the personal data settings wrong?
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Did you select a different person’s ID number?
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One or more of the measurement items exceeds the measurement range. (Measurement is not possible in this case).
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Be sure to place the device on a hard, flat and stable floor for measurement.
Only the weight is displayed.
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Squeeze the grip tightly.
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Only the weight is displayed for children 0 to 5 years of age.
“ ” is displayed.
“ ” is displayed.
Body fat percentage is displayed as 5% after measurement.
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Body fat percentages lower than 5% cannot be measured (displayed as 5%).
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Is “Bluetooth” turned on in the smartphone settings?
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-
9,12
10,13
5
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Is “Bluetooth” turned on in the smartphone settings?
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Remove and replace the batteries.
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The connection between the app and device is only enabled when the device power is off.
Check that the device power is off, then try again.
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Delete the device registration from the “Settings” > “Bluetooth” settings on the smartphone,
then try pairing the device with the smartphone again.
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Has the individual data for the connected smartphone been deleted from the body composition device?
Delete the device registration from the “Settings” > “Bluetooth” settings on the smartphone,
then try pairing the device with the smartphone again.
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If used on a soft surface such as a carpet, the underside of the measuring platform may
touch the floor, preventing accurate readings.
Perform measurements on a hard, flat and stable floor.
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Is a device that has a communication function, microwave oven or other device that
emits radio waves such as a wireless telephone being used near the device?
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Are you measuring in the correct position?
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Did you let go of the grip during measurement?
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If your hands are too dry, wet them a little.
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It may not be possible to measure heart rate for some body types.
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Are the date and time set correctly?
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When measuring with the automatic recognition function,
a different person’s ID number is displayed.
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Incorrect recognition may occur if multiple people with similar weights and electrical
resistivity are registered.
Only weight, BMI, body fat percentage and heart rate
are displayed.
Cannot measure body composition even
when individual data is set.
“ ” is displayed.
“ ” is displayed.
The device and smartphone cannot connect.
“ ” is displayed.
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Are batteries inserted correctly?
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Are the batteries worn out?
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Is there plastic or dirt covering the battery terminals?
“ ” is displayed a
number of times.
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Items other than weight, BMI, body fat percentage and heart rate cannot be displayed
for persons aged 7 to 17.
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Individual data settings are incomplete.
You need to measure body composition once after entering individual data.
Body weight is not stable.
Body weight is less than usual.
The device switches on even though the power
has not been switched on.
An is displayed in the heart rate
measurement results.
The “Enter data” button in the app does not work.
The “Measure body composition” button in the app does not work.
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Are the device and smartphone within communication range?
The communication range for the device is 5m with no obstructions.
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This confirmation is displayed when changing or deleting individual data.
It is not an .
A “ ” indicating that the
body composition monitor and smartphone cannot
be connected is displayed.
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Troubleshooting
