T&D RTR-500DC, Manual

Page: 77 / 88

Making the RTR-500DC Unit Settings / Other Functions
77
Q&A about Settings
Q1:
The computer does not seem to recognize the USB connected
RTR-500DC, why not?
A: Please check the following:
Check the RTR-500DC
- Check the USB connection between the computer and the RTR-500DC.
Check your Computer
- Make sure that the software has been installed properly and is working.
- Use your computer's Device Manager to check whether or not the USB
device driver has been installed properly. (Please see [Help for Unit
Recognition Failure])
- Connect a different USB device (mouse, digital camera, etc...) other than
an RTR-500DC unit to your PC and see if it operates properly.
- If your PC has more than one USB Port, try connecting the USB cable to a
different port.
- If you have access to another computer, try seeing if communication
works with the other computer.
- Check to make sure that not more than one Base Unit is connected to the
PC.
- If there are more than one connected at the same time, the connected
units cannot be recognized.
If after checking and trying the above there is no improvement please
contact the dealer where the product was purchased.
Q2: The Remote Unit is not recognized by my computer, what is the
problem?
A:
Please check the following:
For RTR-501 / 502 / 503 / 505 / 507
- Make sure that the RTR-500DC is recognized by your PC.
- Check the USB connection between the computer and the RTR-500DC.
- Make sure the optical communication areas are aligned properly.
- Make sure that the slitted areas are aligned properly.
- Make sure that there is sufficient battery power in the target Remote Unit.
- The remaining battery power can be checked on the display of the Remote
Unit.
- When it is time for the battery to be replaced, the [BAT] mark will appear.
- The Remote Unit battery level can also be checked by using the
"Monitoring" function in the RTR-500DC. (See page from 45 for details)