TallyGenicom 5040 User Manual Download

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Troubleshooting

User guide

Unrecoverable errors

The following errors are unrecoverable by the user. If displayed in the
LCD display, power the printer off and on again.

CAM Error

Carrier Error

RAM Error

ROM Error

EPROM Error

CG Error

MSR-H Error

Key Scan Error

If the error message appears again after you have repeatedly
powered the printer off and on, contact your dealer or customer
service.

Summary of Contents for 5040

Page 1: ...USER1 SETUP PAPER EJECT STOP USER2 5040 User Guide Flatbed Printer ...

Page 2: ...usiness Machines Corporation Apple AppleTalk TrueType Laser Writer and Macintosh are trade marks of Apple Computer Inc Microsoft Windows Windows 9x Windows ME Windows 2000 Windows NT Windows XP and MS DOS are registered trademarks of Microsoft Corporation PostScript is a trademark of Adobe Systems Inc All other brand or product names are trademarks of their respective companies or organizations ...

Page 3: ...g your printer 6 Checking the printer voltage 8 Connecting the printer 8 Switching on the printer 10 4 Printer drivers and firmware 11 Printer drivers 11 Installing a printer driver in Windows 95 98 11 Installing a printer driver in Windows 2000 XP 12 Other operating systems 13 Changing printer settings 13 Form settings Windows 2000 XP 14 Loading firmware 15 Interface 15 Serial interface 15 Parall...

Page 4: ...P EJECT key 23 USER 1 and USER 2 key 24 Key functions when powering on 25 STOP EJECT key 25 USER 2 key 25 USER 1 key 26 Key functions in menu mode 27 USER 1 key 27 USER 2 key 27 STOP EJECT key 27 6 Print media 29 Inserting a document 29 Inserting a passbook 30 Removing media 32 7 Changing the ribbon cassette 33 Removing the ribbon cassette 33 Inserting the ribbon cassette 35 8 Replacing the print ...

Page 5: ... page 53 Power on USER 2 key 53 Print out status page in menu mode 54 Status page example 56 Menu parameters 57 Test function 63 Hex Dump 63 Activating Hex Dump 63 Exiting the test mode 64 Test printout Hex Dump Example 64 10 Troubleshooting 65 General print problems 66 The display remains dark 66 The display is lit but the printer does not print 66 Problems with paper feed 67 Problems with the pr...

Page 6: ... Cover Open Error 72 Warnings 73 Data in Buffer 73 Remove Paper 73 Clearing paper jams 74 11 Care and maintenance 77 Cleaning the housing 77 Cleaning the interior 77 Cleaning the MSR H magnetic stripe 78 Transport of the printer 80 Preparations for transport 80 Shipping the printer 80 A Specifications 81 Printer specifications 81 Paper specifications 85 Interface specifications 87 B Character sets...

Page 7: ...de page 864 99 Code page 437G 100 Code page 920 equivalent to ISO 8859 9 100 Code page 858 101 Code page 923 equivalent to ISO 8859 15 101 ISO code pages 102 ISO 8859 2 102 ISO 8859 5 102 ISO 8859 7 103 ISO 8859 8 103 Available code pages and fonts 104 C Emulations 107 Escape sequences 107 What are escape sequences 108 Control codes 108 How are escape sequences used 108 List of available control c...

Page 8: ...nnector assignment 130 Serial attachment characteristics 131 Data rates 131 Supported protocols 131 Data Transfer 131 Parity 131 Handshake 132 Ready Busy Hardware Handshake 132 XON XOFF Software Handshake 132 Configuring the serial interface of the PC 133 DOS mode Command line 133 Windows 95 98 133 Windows 2000 XP 133 USB interface 134 E Consumables and accessories 135 Consumables 135 Accessories ...

Page 9: ...magnetic stripe read writer scanner and second serial interface Interfaces The basic printer model is provided with three interfaces serial RS 232C parallel IEEE1284 and USB 2 0 Full speed A special printer version has a second serial RS 232C interface Emulations As standard the printer is delivered with three emulations EPSON ESC P IBM 4722 PP XL24e Olivetti PR2e PR50 and PR2845 Symbols used Impo...

Page 10: ...ins how to remove and install a print head Chapter 8 Menu contains all the information necessary for control ling the printer via the control panel Chapter 9 Troubleshooting provides instructions for rectifying faults which do not require the intervention of qualified personnel Chapter 10 Care and maintenance provides information on the up keep of the printer and contains important information in ...

Page 11: ...User guide Printer at a glance 3 Printer at a glance View from the front View with cover opened 1 Cover Power switch On Off Control panel Paper tray Ribbon cassette Release lever Print head ...

Page 12: ...Printer at a glance User guide 4 View from the rear Power inlet Parallel interface 1st Serial interface 2nd Serial interface special version USB interface ...

Page 13: ... out of the cardboard box and re move the remaining packaging material Check the printer for any visible transport damage and missing items The following items should be enclosed The Quick start guide QSG This CD ROM at the back of the Quick start guide The power cable The ribbon cartridge If you find any transport damage or if any accessories are missing please contact your dealer 2 ...

Page 14: ...ufficient space for the printed output The power supply cable may be damaged if the paper edges con stantly chafe the insulating sheath The user must always ensure that there is sufficient distance between the power supply cable and the paper Location Minimum space Left and right side of the printer 1 cm Top of the printer 2 cm Rear of the printer to ensure sufficient ventilation 10 cm to print on...

Page 15: ... sunlight If you cannot avoid placing the printer near a window protect it from the sunlight with a curtain When connecting the computer with the printer make sure not to exceed the permitted cable length see Interface specifications page 87 Ensure sufficient distance between the printer and any heating radiators Avoid exposing the printer to extreme temperature or air humidity fluctuations Take c...

Page 16: ...this check the type plate at the back of the printer Contact your dealer if the setting is incorrect Never switch on the printer if the voltage setting is incorrect since this may result in severe damage to the printer Connecting the printer Connect the power cable to the power inlet of the printer Connect the power cable plug to a mains socket STOP Type plate ...

Page 17: ...ser guide Installation 9 Make sure that the printer and the computer are switched off and connect the data cable between the printer and the computer This example shows a 36 pin centronics parallel cable ...

Page 18: ...6 Press the power switch which is located at the front bottom right of the printer to switch on the printer The printer initializes When initialization is completed the Ready in dicator and the USER 1 indicator light up The message ONLINE NO PAPER appears on the LCD The printer is in the online status and ready to accept data from the system You can now insert a document or passbook SETUP STOP EJE...

Page 19: ...ws 1 Insert the supplied online CD ROM in the CD ROM drive 2 Click on the Start button in the Windows taskbar 3 Move the mouse to Settings and click on Printer to open the printer folder 4 Click on New Printer 5 Click on Next In the Printer Installation Wizard 6 Specify whether you want to operate the printer as a Local Printer or Network Printer by clicking on the relevant option then press Next ...

Page 20: ...n the Printer Installation Wizard 6 Specify whether you want to operate the printer as a Local Printer or Network Printer by clicking on the relevant option then press Next For instructions on installing the printer as a network printer please consult the documentation supplied with your network operating system and or printer server or contact the network administrator To install a network printe...

Page 21: ...r can also be used with other operating systems such as Linux or Unix In this case set the printer to the EPSON or IBM Proprinter emulation for which default drivers are available in most operating systems Changing printer settings You can make permanent changes to the printer settings using the con trol panel of the printer see chapter Menu page 45 Various printer settings can also be entered in ...

Page 22: ...new forms 1 Click on the Start button in the Windows taskbar 2 Click on Printers and Faxes to open the printer folder 3 In the menu bar click on File and Server Properties 4 In the window Printer Server Properties click on Form if neces sary 5 Either select an existing form from the Forms list or activate the option New Form 6 Enter a form name and the desired values 7 Click on Save to save the ne...

Page 23: ...the firmware to the printer Make sure that the selected interface is not connected to another printer Serial interface Make sure that the serial interface is selected in the printers menu for User 1 and that the settings for Baudrate and Protocol on printer and PC are identical Parallel interface Make sure that the parallel interface is selected in the printers menu for User 1 that in the PCs BIOS...

Page 24: ...eck that no printer is set to the port you want to use E g if you want to use the serial interface RS232 no printer may have connected to the COM1 port 1 Browse to the folder where the firmware files are stored 2 Double click the Standard Model PB Flash VX XX exe file 3 On the Memory Writer screen select the interface in our example serial port 4 Make sure that the settings for port baudrate parit...

Page 25: ...he printer functions and four LED indicators displaying the status of the printer The functions of the keys depend on the printer s current mode sta tus There are three basic modes The Online mode is the printer s normal operating mode Data from your computer can be received and printed In the Offline STOP mode the link between printer and computer is interrupted i e no data can be received and pr...

Page 26: ... LED Blinks if the printer is receiving data via the second interface lights if a job is printed see below 6 USER 2 key Activated by application only the functionality of the key depends on the emulation and the application used see also User 2 LED 7 STOP EJECT key Sets the printer to Online Offline mode see also Ready LED ejects inserted paper see also Paper LED 8 USER 1 key Activated by applicat...

Page 27: ...Start command are transferred from Host off off on LOAD PAPER Offline printer waiting for paper as it has received data from the host If data Print Start com mand are transferred from Host on off on LOAD PAPER Online paper required If data Print Start com mand are transferred from Host on off on LOAD PAPER Online paper required If data Print Start com mand are transferred from Host on on ONLINE PA...

Page 28: ...t The printer is switched on in the online status It is ready to receive data from the system Ready STOP LED and Paper indicators PAPER LED blink The printer is not ready A device error has occurred Any data transferred from the system is deleted The cause of the error is in dicated on the LCD SETUP PAPER STOP EJECT USER1 USER2 SETUP PAPER STOP EJECT USER1 USER2 SETUP PAPER STOP EJECT USER1 USER2 ...

Page 29: ...d data to the printer but there is no document or passbook inserted into the document support Ready STOP LED and Paper EJECT LED indicators blink The printer is not ready A device error has occurred Any data transferred from the system is deleted The cause of the error is in dicated on the LCD If paper is loaded it will be ejected SETUP PAPER STOP EJECT USER1 USER2 SETUP PAPER STOP EJECT USER1 USE...

Page 30: ... they are lit under the control of the printer to in dicate the availability of a job for process the job can be released by inserting paper and pressing the associated key However please be aware that some applications may uses the LEDs and keys in an entirely different way defined by the host software and outside the definitions contained in this document The User 1 or User 2 indicator blinks Us...

Page 31: ...ys REMOVE PAPER The printer remains online When the printer is online and the Paper indi cator is off and there is data in the printer buff er the LCD displays DATA NO PAPER You can switch the printer from online to of fline by pressing the STOP EJECT key When the Ready and Paper indicators blink an error has occured Annotate the displayed message in the LCD display By pressing the STOP EJECT key ...

Page 32: ...e They must be activated via an appli cation The functionality of the keys then de pend on the selected emulation and the sequences sent to the printer For more information on emulations and sequences please refer to the programmer s application manual SETUP ONLINE PAPER PAPER STOP EJECT USER1 USER2 ...

Page 33: ... deactivate and perform the test printout USER 2 key Powering on the printer whilst holding the USER2 key and subsequently loading paper on instructions from the LCD panel will allow you to make a status print This is a print of all the parameter settings Keep the USER2 key pressed until the message Print StatusPage Load Paper appears on the LCD display Refer to the section Printing out the status...

Page 34: ...r whilst holding the USER1 key will allow you to enter menu mode Keep the USER key pressed until the message MENU USER appears on the LCD display Refer to the section Menu parameters page 57 for further details on the menu mode SETUP PAPER STOP EJECT USER1 USER2 ...

Page 35: ...n the same menu level symbolized by an arrow pointing downwards It is also used to change parameter settings For further details refer to the section Menu handling page 47 STOP EJECT key In menu mode the STOP EJECT key has the following functions The STOP EJECT key is used to select the next menu level e g MENU USER De fault Set User 1 to open a parameter item for changing and to confirm changed p...

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Page 37: ...t side of the symbol and the right edge of the document support so that the document alignment can grasp it securely This is especially important for documents that are narrower than a A4 sheet Then push the document towards the stop into the document chute When the document is drawn in the message ONLINE PAPER appears in the LCD When printing is completed the document is transported out of the pr...

Page 38: ...ding as follows Open the passbook on the page that you want to print Bend the fold backwards extremely hard Stroke along the fold of the passbook with both thumbs and index fingers and slightly bend the passbook outwards To print a new passbook repeat this procedure several times If the passbook has a magnetic stripe take care not to crease or damage it in any way STOP ...

Page 39: ...release the book as the printer will align it against it s right stop position and load it into the printer If the automatic document align ment cannot properly grasp stiff or bent passbooks you should place the passbook manually at the edge of the right side of the document support and insert it When the passbook is inserted the message ONLINE PAPER is displayed on the LCD Do not use passbooks th...

Page 40: ...E NO PAPER ap pears on the LCD again Removing media Paper can be ejected from STOP Offline mode by pressing the STOP EJECT key If the printer is Online you must first first press the STOP EJECT key to take the printer to STOP Off line mode Then press STOP EJECT key again The LCD displays the message You can now remove the media from the paper tray If a paper jam occurs please refer to the section ...

Page 41: ...may be hot if the printer has been printing for a long time Wait until it cools to a temperature safe for handling Removing the ribbon cassette Open the top cover by grasping it at the right and left hand sides and swing upward until it clicks into position Press the green release lever in the printing mechanism This will swing the printing mechanism backwards 6 STOP ...

Page 42: ...bon guide from the print head by pulling it downwards Raise the front end of the ribbon cassette on both sides Take the ribbon cassette out of the printer Ensure proper disposal of used ribbon cassettes in accordance with the applicable national laws and regulations ...

Page 43: ...on lock which fixes the ribbon guide to the cassette First insert the new ribbon cassette by hook ing it into the rear slots of its mountings Push the front of the cassette into its mount ing so that it clicks into position Please do not press the center of the ribbon cassette as this will deform the ribbon cassette and will cause operation problems ...

Page 44: ...ighten the ribbon by turning the tension gear in the direction of the arrow see image be low Press the ribbon guide onto the print head from underneath until you hear it click into place Check if the ribbon is transported correctly by turning the tension gear in the direction of the arrow ...

Page 45: ...nd ensure both left and right hand sides of the frames are fully latched Close the cover The printer is now ready to operate and to be switched on again We recommend to check the printer s operation after replacing the ribbon cassette by perform ing a printout of the parameter settings see section Printing out the status page page 53 ...

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Page 47: ... or perforation as this can damage the needles of the print head Damage of the needles will lead to a bad print image Should the print head be defective you can replace it Proceed as de scribed below Be sure to switch the printer off before you replace the print head Removing the print head Open the top cover by grasping it at the right and left hand side and swing it upward until it clicks into p...

Page 48: ...ards If the printer has been printing for a long time the print head can be hot Wait until it has cooled to a temperature suitable for handling Move the print head to center of the carriage to allow enough room to remove the ribbon guide from the print head Remove the colored ribbon guide from the print head by pulling it downwards STOP ...

Page 49: ...cated screws A from the print head Disconnect the two flexible cables B from the print head Now remove the print head from its mounting by easing it forward Ensure proper disposal of the print head in accordance with the applicable national laws and reg ulations A B ...

Page 50: ...print head Ease the new print head down into the mounting Set the print head onto the center of area A Fasten the two screws A Connect the flexible cables B to each connec tor Make sure to push them fully into the con nectors do not kink the cables A A B ...

Page 51: ...the ribbon by turning the tension gear in the direction of the arrow see image be low Press the ribbon guide onto the print head from underneath until you hear it click into place Ensure that the ribbon material is moving cor rectly by turning the tension gear in the direc tion of the arrow ...

Page 52: ...d ensure both left and right hand sides of the frames are fully latched Close the cover The printer is now ready for operation and can be switched on again We recommend to check the printer s operation after replacing the print head by performing a printout of the parameter settings see section Printing out the status page page 53 ...

Page 53: ...nces have priority over settings made in menu mode therefore they will override these Informations on Escape sequences can be found in Appendix C Emulations page 107 Programming via the interface gives you far greater freedom for design ing your printed pages however it is also a more sophisticated method and requires some experience with programming languages and printer control systems All progr...

Page 54: ...many appli cations make use of are set At the end of this chapter you will find a menu printout status page Status page example page 56 which shows the printer s default settings Your printer allows you to set and use two independent menu config urations User 1 and User 2 If one of your applications for example requires an IBM printer while another program demands an EPSON printer you can set an I...

Page 55: ...ing the USER 1 key again will open the last parameter group or parameter of the same menu level By pressing the STOP EJECT key you will return to the previous menu layer see also STOP EJECT key page 48 USER 2 key In menu mode the USER 2 key has the following functions Press the USER 2 key to select the next parameter group or parameter on the same menu level The USER 2 key is also used to change p...

Page 56: ...g MENU USER Default Set User 1 If pressed when a changeable parameter item is on the display an asterisk appears on the display you can now change this item now by pressing the USER 1 or the USER 2 key If pressed after you have changed a parameter item the new value is confirmed The LCD displays the message Accepted after the pa rameter item is changed PAPER Return to Prev Layer SETUP USER1 STOP E...

Page 57: ...ed parameter settings are stored when the settings menu is exited and retain their values when the printer is switched off Make sure that the printer is in menu mode see section Calling up the menu page 46 Press the USER 2 key to select next main menu or press the USER 1 key to select a previous main menu Press the STOP EJECT key to enter to the Parameter select mode The LCD displays the respectiv...

Page 58: ...mode Repeatedly press the USER 2 key or the USER 1 key until the LCD displays the message Press the STOP EJECT key Repeatedly press the USER 2 key or the USER 1 key until the LCD displays the message Press the STOP EJECT key Menu mode is terminated and the printer initializes SETUP PAPER USER1 USER2 STOP EJECT SETUP PAPER USER1 USER2 STOP EJECT SETUP PAPER USER1 USER2 STOP EJECT SETUP PAPER Return...

Page 59: ...at the printer is in menu mode see section Calling up the menu page 46 Press the STOP EJECT key Press the USER 2 key several times until in the LCD display appears Press the STOP EJECT key An asterisk ap pears in the display Press the USER 2 key Press the STOP EJECT key In the LCD display appears MENU USER SETUP PAPER USER1 USER2 STOP EJECT SETUP PAPER Default Set User1 USER1 USER2 STOP EJECT SETU...

Page 60: ...atedly until the message Zurück zur vorh Ebene Return to Prev Layer appears in the LCD display Press the STOP EJECT key The LCD displays Press the USER 1 key Press the STOP EJECT key Menu mode is terminated and the printer initializes SETUP PAPER Sprache Deutsch akzept USER1 USER2 STOP EJECT SETUP PAPER Zuruck zur vorh Ebene USER1 USER2 STOP EJECT SETUP PAPER Zuruck zur vorh Ebene USER1 USER2 STOP...

Page 61: ...nt StatusPage Load Paper Release the USER 2 key Insert the paper in the printer The LCD dis plays Print StatusPage Printing and the the status page is printed The paper will eject once printing is complete While printing you can use the STOP EJECT key to cancel the printing The LCD will display Print StatusPage Stop Paper will be ejected and a reset will be performed SETUP PAPER STOP EJECT USER1 U...

Page 62: ...itch ing on the printer Press the USER 1 key twice The following message appears in the LCD display Press the STOP EJECT key Insert the paper in the printer The LCD dis plays Print StatusPage Printing and the status page is printed SETUP PAPER Print StatusPage Completed USER1 USER2 STOP EJECT SETUP PAPER STOP EJECT USER1 USER2 SETUP PAPER MENU USER USER1 USER2 STOP EJECT SETUP PAPER MENU Print Sta...

Page 63: ... EJECT key to return to menu mode If you want to terminate Setup Mode after the printout of the status page hold the STOP EJECT key pressed for three seconds after Print StatusPage Completed is displayed Setup mode will be ended and a reset will be performed SETUP PAPER Print StatusPage Printing USER1 USER2 STOP EJECT SETUP PAPER Print StatusPage Completed USER1 USER2 STOP EJECT ...

Page 64: ...Menu User guide 56 Status page example ...

Page 65: ...ethod to share this printer with multiple users Auto Printer handles print jobs for User 1 and User 2 automatically Manual After receiving a print job for User 1 or User 2 the respective USER 1 or USER 2 key must be pressed to start the printout Time to Idle 1 sec 10 sec 30 sec 60 sec Selects the time in seconds to return to idle state after completion of all jobs and ejecting paper in order to ch...

Page 66: ... Baltic Rim Selects the character set Character sets can be used according to the selected emulation The character sets are not necessarily avail able for all fonts see also Available code pages and fonts page 104 MENU PAPER FORMAT Line space 1 5 1 6 1 8 Sets the line density in lines per inch 1 6 6 lines per inch Form length1 6 Lines I 68 Lines I 90 Lines A4 Sets the form length either via line f...

Page 67: ...trix is aligned to the right edge of the document Continuous Print Off On Selects the handling of paper when the vertical position exceeds the form length MENU CONTROL Media Cut Sheet H Binding V Binding Specifies the media type Select H Binding if you want to print pass books with horizontal binding V Binding for passbooks with vertical binding Cut Sheet 400 cps max H Binding 300 cps max V Bindin...

Page 68: ...ed Selects if normal zero 0 or the slashed zero Ø is printed MENU INTERFACES Menu interfaces Type RS232_1 Parallel USB RS232_23 Selects the interface Printer can be configured either for serial parallel or USB connection Two interfaces can be used at the same time one assigned to User 1 and one to User 2 If RS232_1 is selected Baud rate 4800 9600 19200 38400 Selects the data transmission rate baud...

Page 69: ...Odd None The parity test for received data bytes can be selected None causes transmission in both directions without parity bit If Even or Odd is selected the bytes are checked to ensure they have even or odd parity Protocol 2 Ready Busy Xon Xoff Selects the type of protocol i e a certain set of rules and procedures for ensuring error free data exchanges between computer and printer Details of the...

Page 70: ...ivated in the code range from hex A0 to hex FE MENU IBM Character set Set1 Set2 Selects the character set with standard charac ters or extended characters in IBM emulation AGM mode Off On Activates or deactivates the AGM Alternative Graphics Mode mode in IBM emulation MENU Olivetti Sub Emulation PR2 PR50 PR2845 Selects the Olivetti sub emulation Vertical resol 1 240 1 216 Selects the vertical reso...

Page 71: ...dealer for assis tance Activating Hex Dump Switch off the printer Keep the STOP EJECT key pressed and power the printer on by pressing the ON OFF key Keep the STOP EJECT key pressed until Hex Dump NO PAPER ap pears on the LCD display Insert a sheet of paper The sheet is drawn in Send the test file from your PC to the printer The message Hex Dump Printing is dis played and data is printed USER 1 an...

Page 72: ...y switching off the printer Test printout Hex Dump Example SETUP PAPER Hex Dump Load Paper STOP EJECT USER1 USER2 0000 00 01 02 03 04 05 0C 0D 0E 0F 0010 10 11 12 13 14 15 1C 1D 1E 1F 0020 20 21 22 23 24 25 2C 2D 2E 2F 0030 30 31 32 33 34 35 3C 3D 3E 3F 0123456789 0040 40 41 42 43 44 45 4C 4D 4E 4F ABCDEFGHIJKLMNO 0050 50 51 52 53 54 55 5C 5D 5E 5F PQRSTUVWXYZ _ Address Hex dat a ASCII data ...

Page 73: ...w ing chapter should help you to distinguish between a simple operating error and a major malfunction This chapter provides information on the rectification of faults without the assistance of specially trained personnel Follow the advice and tips in this chapter if your printer is not working correctly Repairs should only be performed by authorised service personnel 9 STOP ...

Page 74: ... You might suf fer an electric shock The display is lit but the printer does not print 1 Check that the printer is Online If the displays shows Stop then press the STOP EJECT key Try to print again 2 Check the connection from the printer to the computer inter face cable Check that the interface cable is properly connected to the com puter and to the printer Check that it is the correct interface c...

Page 75: ...the correct media type See section Media page 59 2 Check if the right edge of the document is positioned inside the area between the left side of the symbol and the right edge of the document support See section Inserting a document page 29 3 Make sure that the paper meets the paper specifications See section Paper specifications page 85 Problem Corrective action ...

Page 76: ...ibbon itself is torn or has holes etc If necessary replace the ribbon cas sette see the chapter Changing the ribbon cassette page 33 2 Check whether the print head is damaged To do so print out a status page see Printing out the status page page 53 and check if under the lines representing the software versions all 24 lines are present Every line represents one of the 24 nee dles of the print head...

Page 77: ... you press the STOP EJECT key again the printer is switched to Online The Ready indicator lights up and the message ONLINE NO PAPER appear on the LCD The printer is ready to accept data from the system If our suggestions on the next pages are not sufficient to elimi nate the problem you should call the Customer Service When reporting a problem to Customer Service you must specify the Serial number...

Page 78: ...e user If displayed in the LCD display power the printer off and on again CAM Error Carrier Error RAM Error ROM Error EPROM Error CG Error MSR H Error Key Scan Error If the error message appears again after you have repeatedly powered the printer off and on contact your dealer or customer service ...

Page 79: ... be moved Ensure that the green gear on the ribbon is correctly engaging with the white gear mechanism on the print er Reseat the ribbon is necessary Only use original ribbon cassettes of the manufacturer Paper Length Error Epson IBM emulation When print out is going across the bottom edge of a paper Olivetti emulation when printout will exceed the selected page length In case of Epson IBM emulati...

Page 80: ... is canceled and the printer is in offline STOP state Check the protocol and or the hand shake of the serial connection Cover Open Error Olivetti emulation the printer receives printing data printing start bit image or vertical position change com mand while the cover is open When Reset Error Command or General Reset Command PR2 is received if the cover is closed the error message is canceled and ...

Page 81: ...print buffer When the above mentioned condi tion occurs LCD Message is dis played Warning Data in buffer for 3 second and it returns to the origi nal state Therefore the function of pressed key is not performed Remove Paper The paper detection sensor detects a paper after paper ejection was per formed When the ejected paper will be re moved the message disappears ...

Page 82: ...rinter and is displayd in the LCD display The paper jam must be cleared manually The print head may be hot if the printer has been printing for a long time Wait until it has cooled down so that you are not in danger of being burnt Open the cover by grasping it at the right and left hand side and swing it upwards until it clicks into position Press the green release lever for the printing mechanism...

Page 83: ...ose the main frame by pressing the colored section in the middle of the frame as shown by the white arrow and ensure both left and right hand sides of the frames are fully latched Close the cover The printer is now ready to operate and to be switched on again We recommend to check the printer s operation by performing a printout of the parameter set tings see section Printing out the status page p...

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Page 85: ... use solvents or alcohol Cleaning the interior Switch the printer off before you start cleaning the interior and remove the mains plug for your own safety Proceed as follows to remove any paper dust that has accumulated in the printer 1 Open the printer and remove the ribbon cassette see the section Removing the ribbon cassette page 33 2 Push the print head completely aside so that the area below ...

Page 86: ... keep the key pressed while switching on the printer The message MSR H Cleaning Load paper appears on the LCD display Insert the special MSR H cleaning sheet at the right side of the printer The cleaning routine starts at once The message MSR H Cleaning Cleaning appears on the LCD SETUP PAPER STOP EJECT USER1 USER2 MSR H Cleaning Load Paper SETUP PAPER USER1 USER2 STOP EJECT SETUP PAPER MSR H Clea...

Page 87: ...ccurs during the cleaning process the LCD displays the message MSR H Cleaning Error after the cleaning action has ended Switch the printer off and on again in order to set the printer in the normal operating mode The cleaning sheet can be used several times SETUP PAPER MSR H Cleaning OK USER1 USER2 STOP EJECT SETUP PAPER MSR H Cleaning Error USER1 USER2 STOP EJECT USER1 SETUP STOP EJECT USER2 PAPE...

Page 88: ... tation Shipping the printer When shipping the printer the printer and its accessories must be prop erly packed If your carton or packing material is lost contact your deal er or service representative Properly packing the printer requires all the original packing materials 1 Turn off the power switches of the printer and the host computer Disconnect the power cord from the printer 2 Disconnect th...

Page 89: ...12 480 15 600 16 6 400 17 1 342 20 400 Draft Normal CPI CPS 10 300 12 360 15 400 16 6 200 17 1 228 20 266 Letter Quality High Speed CPI CPS 10 133 12 160 15 200 16 6 200 17 1 228 20 266 Letter Quality Normal CPI CPS 10 100 12 120 15 150 16 6 150 17 1 171 20 171 Tab speed 10 IPS Inches Per Second max Print width 194 characters line at 10 cpi 112 characters line at 12 cpi 141 characters line at 15 c...

Page 90: ...23 HPR4915 IBM 4722 including Proprinter XL24E Olivetti PR2E PR50 PR2845 Resolution Horizontal 120 to 360 dpi Vertical 180 dpi Print attributes in all character pitches Emphasized Super Subscript Italic Double strike Double width Double height Underline Overscore Line spacing 5 6 8 lpi Optional in microsteps n 60 inches n 0 to 127 n 180 inches n 0 to 255 n 360 inches n 0 to 255 Nominal voltage 120...

Page 91: ...rvice life Print head Ribbon 300 million dots pin normal copy mode 10 million characters in DRAFT10 cpi Environmental stress test Operation Low temperature 14 h online at 5 C 2 h online at 5 C Dry temperature 14 h online at 40 C 30 RH 2 h function test at 40 C 30 RH High humidity steady state 46 h online at 30 C 85 RH 2 h function test at 30 C 85 RH EN60068 2 1 A2 1994 IEC 68 2 1 A1 A2 Group A EN6...

Page 92: ...Approvals DIN EN 60 950 VDE 0805 TUV EN 60950 Certified CE Mark UL 60950 3rd Edition C UL CSA C22 2 No 60950 00 new reversion IEC 60950 1 EN 55022 1998 Class B EN 55024 1998 FCC PT 15B 2000 Class B EN61000 3 2 2000 EN61000 3 3 1995 ...

Page 93: ...length Open book 140 to 210 mm Horizontal stitch type 125 to 210 mm Vertical stitch type Corner radius 0 to 10 mm Cover thickness 0 2 to 0 5 mm Passbook thickness 2 0 mm max one cover inner page Thickness difference 1 4 mm max Paper weight 75 to 120 g m2 Book condition Recommend to be flattened carefully before insertion Multi copy sheets Sets of forms may be used only if the top edge is bound The...

Page 94: ...de be used these should also be tested for their functionality Please pay attention to the use of infrared reflecting colors when acquiring these papers Passbooks Passbooks shall be free of any metallic parts such as staples or metal clips Adhesion of any form of stamps or seals is prohib ited as the reliability will be impaired Passbooks should not have any pages of a smaller size than the cover ...

Page 95: ...e supply of external devices on pin 18 U 5 V 10 I 0 5 Amax Interface connections Printer side Amphenol 57 40360 36 pin or compatible Cable side Amphenol 57 30360 25 pin or compatible Capacity of data buffer 32 KB max Serial interface RS232C interface Synchronization Asynchronous Transmission rate 4 800 bauds to 38 400 bauds Signal status OFF Mark log 1 3 V to 15 V ON Space log 0 3 V to 15 V Connec...

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Page 97: ...escape se quences The following example shows you how to find the hexadecimal value for a character from the symbol set tables The fonts available depend on the installed character generator For more information on character generators refer to Loading firmware page 15 B hex 0 1 2 3 4 dec 0 NUL SP 0 16 32 48 64 1 1 17 33 49 65 2 2 18 34 50 66 3 3 19 35 51 67 ASCII B hex 42 dec 66 ...

Page 98: ...Character sets User guide 90 OCR A character set ...

Page 99: ...User guide Character sets 91 Epson character sets Italic Graphic1 ...

Page 100: ...Character sets User guide 92 Graphic2 ...

Page 101: ...User guide Character sets 93 IBM code pages Code page 437 Code page 850 ...

Page 102: ...Character sets User guide 94 Code page 860 Code page 863 ...

Page 103: ...User guide Character sets 95 Code page 865 Code page 851 ...

Page 104: ...Character sets User guide 96 Code page 852 Code page 853 ...

Page 105: ...User guide Character sets 97 Code page 855 Code page 857 ...

Page 106: ...Character sets User guide 98 Code page 866 Code page 869 ...

Page 107: ...User guide Character sets 99 Code page USSR Gost Code page 864 ...

Page 108: ...Character sets User guide 100 Code page 437G Code page 920 equivalent to ISO 8859 9 ...

Page 109: ...User guide Character sets 101 Code page 858 Code page 923 equivalent to ISO 8859 15 ...

Page 110: ...Character sets User guide 102 ISO code pages ISO 8859 2 ISO 8859 5 ...

Page 111: ...User guide Character sets 103 ISO 8859 7 ISO 8859 8 ...

Page 112: ...haracter p OCR A character set is prior to any code page or nationality Code page Font Draft Draft Banking Roman Sans Serif Courier Bold Prestige Script Orator Orator S Gothic OCR A OCR B CP 437 9 9 9 9 9 9 9 9 9 9 9 p o CP 850 9 9 9 9 9 9 9 9 9 9 9 p o CP 860 9 9 9 9 9 9 9 9 9 9 9 p o CP 863 9 9 9 9 9 9 9 9 9 9 9 p o CP 865 9 9 9 9 9 9 9 9 9 9 9 p o CP 851 9 9 9 9 9 9 n n n n n p n CP 852 9 9 9 9...

Page 113: ... p n ISO 8859 5 Cyrillic 9 9 9 9 9 9 n n n n n p n ISO 8859 7 Greek 9 9 9 9 9 9 n n n n n p n ISO 8859 8 Hebrew 9 9 9 n n n n n n n n p n 1250 Windows Latin2 9 9 9 1251 Windows Cyrillic 9 9 9 1252 Windows Latin1 9 9 9 1253 Windows Greek 9 9 9 1254 Windows Latin5 9 9 9 1255 Windows Hebrew 9 9 9 1256 Windows Arabic 9 9 9 1257 Windows Baltic Rim 9 9 9 Code page Font Draft Draft Banking Roman Sans Ser...

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Page 115: ...at the following transmitted code is a printer command and not a printable character They allow the selection of printer functions or the changing of printer parameters from the computer By transmitting an escape sequence you are able to change the previously set configuration of the printer e g character set This chapter contains an introduction into the sequences and control codes which are used...

Page 116: ...ransmitted to the printer by your computer soft ware via the printer driver Experienced users and programmers can also control the printer directly via control sequences however before you start working with escape sequences and control codes we recom mend that you study the computer software manual To enter control codes the Ctrl key and an ASCII character must be pressed simultaneously For insta...

Page 117: ...ment length ESC J nnn Define left margin ESC T nnn Define top of form TOF ESC M nnn Define bottom of form BOF ESC nn Elementary vertical spacing Print Pitches ESC Print pitch 10 cpi ESC Print pitch 12 cpi ESC Print pitch 166 cpi ESC a n Print pitch ESC Proportional spacing Print Attributes ESC R nnn Select graphic font ESC 3 Double width ESC 4 Cancel double width ESC d Double height and double wid...

Page 118: ...ell DEL Clear print memory ESC n Assign reference for ESC L nnn ESC A nnn Define offset in elementary steps ESC B nnnn Define document width in elementary steps ESC n Set up document type ESC m nnnn Absolute vertical position in elementary steps ESC Measure document length ESC Measure document width ESC S nnnn Measure document length or width answer Graphics ESC 1 p mmmm nnn 9 pin BIM print ESC 1 ...

Page 119: ...on ESC a byte1 byte2 byte3 byten ESC Z Set Up configuration ESC l Reset error ESC n Olivetti controlled selection ESC 0 General reset ESC U n Book operator ESC r x Answer to book operator command ESC Select automatic operator booking ESC _ Select manual operator booking ESC G n Select 9 or 24 pin graphics and DLL ESC c 19 Programming Display command ESC c ETX Cancel Programming Display command Mag...

Page 120: ...C Z Activate Bar Code Print ESC Form position control ESC L t nnn Passbook positioning ESC M nnn Negative bottom of form ESC W Wait for end of print ESC 0 P Reset form parking ESC s nnnn Measure form position answer Command sequence Function ...

Page 121: ...ing Print Attributes ESC R nnn Select graphic font ESC 3 Double width ESC 4 Cancel double width ESC d Double height and double width ESC e Cancel double height and double width ESC Bold face ESC Cancel bold face ESC n Underline ESC Cancel underline ESC n Superscript Subscript ESC Cancel superscript subscript ESC S 5 Select printer device LF Line feed forward FF Form feed ejection from rear CR Carr...

Page 122: ...t length or width answer Graphics ESC 1 p mmmm nnn 9 pin BIM print ESC 2 Reset BIM mode Downline Loading Characters DLL ESC h 0 n m d0 d1 d2 D1 D2Dm 9 pin DLL ESC 000 Copy character generator into user memory ESC m n 0 Select character generator ESC Z Request for primary ID ESC Printer ID ESC i Request for basic machine configuration ESC p x y z k Printer configuration ESC j Status request ESC r x...

Page 123: ...e read ESC t datiGS Data to be recorded on the magnetic stripe ESC Record and verify magnetic stripe ESC Y E k1 K2 Set horizontal magnetic device ESC Y B k1 K2 Set MICR Magnetic Read External paper handling device control ESC Form position control ESC L t nnn Passbook positioning ESC M nnn Negative bottom of form ESC W Wait for end of print ESC 0 P Reset form parking ESC s nnnn Measure form positi...

Page 124: ...t graphic font ESC 3 Double width ESC 4 Cancel double width ESC d Double height and double width ESC e Cancel double height and double width ESC Bold face ESC Cancel bold face ESC n Underline ESC Cancel underline ESC n Superscript Subscript ESC Cancel superscript subscript ESC S 5 Select printer device LF Line feed forward FF Form feed ejection from rear CR Carriage return ESC 7 Line feed back ESC...

Page 125: ...D2Dm 9 pin DLL ESC 000 Copy character generator into user memory ESC m n 0 Select character generator ESC Z Request for primary ID ESC Printer ID ESC i Request for basic machine configuration ESC p x y z k Printer configuration ESC j Status request ESC r x Synchronous basic machine status ESC sp B Request for Document Status ESC l Reset error ESC n Olivetti controlled selection ESC 0 General reset...

Page 126: ...rnal paper handling device control ESC Form position control ESC L t nnn Passbook positioning ESC M nnn Negative bottom of form ESC W Wait for end of print ESC 0 P Reset form parking ESC s nnnn Measure form position answer PR2845 unique commands HT Horizontal Tab SO Select second page of character set SI Select first page of character set ESC V Switch console LED on off NOP ESC W Partially eject d...

Page 127: ... feed ESC LF 1BH 0AH Line feed ESC VT 1BH 0BH Vertical tab ESC FF 1BH 0CH Form feed ESC 0 1BH 30H Select 1 8 line spacing ESC 1 1BH 31H Select 7 72 line spacing ESC 2 1BH 32H Start text line spacing ESC 3 1BH 33H Set graphics line spacing ESC 4 1BH 34H Set top of form ESC 5 1BH 35H Automatic line feed ESC A 1BH 41H Set text line spacing ESC B 1BH 42H Set vertical tabs ESC C 1BH 43H Set form length...

Page 128: ... double strike mode ESC I 1BH 49H Select print mode ESC P 1BH 50H Proportional space mode ESC S 1BH 53H Start subscript or superscript printing ESC T 1BH 54H Cancel subscript or superscript printing ESC W 1BH 57H Continuous double wide printing ESC 1BH 5BH 40H Set presentation highlight ESC _ 1BH 5FH Continuous oversore ESC I 1BH 5BH 49H Set Font Global Download and character code setting ESC 6 1B...

Page 129: ...ESC CAN 1BH 18H Cancel data ESC Q 1BH 51H Deselect printer ESC R 1BH 52H Set all tabs to power on settings ESC U 1BH 55H Set print direction ESC K 1BH 5BH 4BH Set initial condition ESC j 1BH 6AH Stop printing ESC c 19 1BH 5BH 63H 13H Programming Display command ESC c ETX 1BH 5BH 63H 03H Cancel Programming Display command AGM control command ESC 1BH 2AH Select Graphics Mode ESC 3 1BH 33H Set graphi...

Page 130: ... 2BH Select n 360 Line Spacing ESC 1BH 2FH Select Vertical Tab Channel ESC 0 1BH 30H Select 1 8 Line Spacing ESC 2 1BH 32H Select 1 6 Line Spacing ESC 3 1BH 33H Set Graphics Line Spacing n 180 ESC A 1BH 41H Set n 60 Line Spacing ESC B 1BH 42H Set Vertical Tabs ESC C 1BH 43H Set Page Length in Lines ESC C 0 1BH 43H 00H Set Page Length in Inches ESC J 1BH 4AH Perform n 180 inch Line Feed ESC N 1BH 4...

Page 131: ...pi ESC S 1BH 53H Select Subscript or Superscript Printing ESC T 1BH 54H Cancel Subscript or Superscript Printing ESC W 1BH 57H Turn Double wide Mode On Off ESC g 1BH 67H Select 15 cpi ESC k 1BH 6BH Select Typestyle Family ESC p 1BH 70H Turn Proportional Mode On Off ESC q 1BH 71H Select Character Style ESC w 1BH 77H Turn Double high Mode On Off ESC x 1BH 78H Select Letter Quality or Draft ESC 1BH 2...

Page 132: ...ESC 1BH 3DH Set MSB to 0 ESC 1BH 3EH Set MSB to 1 ESC 1BH 40H Initialize Printer ESC U 1BH 55H Turn Unidirectional Mode On Off ESC c 19 1BH 5BH 63H 13H Programming Display command Download and character code setting ESC c ETX 1BH 5BH 63H 03H Cancel Programming Display command ESC n p 1BH 5BH n 21H 70H Absolute vertical positioning from the top ESC n q 1BH 5BH n 21H 71H Change between document and ...

Page 133: ... n 28H 74H Mode switch over for handling end of paper ESC n t 1BH 5BH n 29H 74H Setting control point II ESC n t 1BH 5BH n 2AH 74H Dual station control ESC n t 1BH 5BH n 2CH 74H Increasing the copying power ESC n z 1BH 5BH n 21H 7AH Global printer status ESC z 1BH 5BH 22H 7AH Requesting special printer messages ESC n m z 1BH 5BH n m 22H 7AH Special printer messages ESC n z 1BH 5BH n 23H 7AH Reques...

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Page 135: ...erface and User 2 parallel interface It is also possible to select the same interface for User 1 and User 2 If so any changes of the interface settings in menu mode see Menu inter faces page 60 for User 1 will be transferred to User 2 In contrast thereto changes of the interface settings for User 2 will not be trans ferred to User 1 If the parameter Share User in Setup mode is set to Auto see Shar...

Page 136: ...ta buffer is empty This guarantees data trans mission in blocks of 1 KB Connector assignment Nibble Mode Pin Signal In Out Pin Parallel In Out 1 nSTROBE In 19 Signal GND 2 DATA0 In 20 Signal GND 3 DATA1 In 21 Signal GND 4 DATA2 In 22 Signal GND 5 DATA3 In 23 Signal GND 6 DATA4 In 24 Signal GND 7 DATA5 In 25 Signal GND 8 DATA6 In 26 Signal GND 9 DATA7 In 27 Signal GND 10 nACK Out 28 Signal GND 11 B...

Page 137: ... 5 DATA3 Bi Di 23 Signal GND 6 DATA4 Bi Di 24 Signal GND 7 DATA5 Bi Di 25 Signal GND 8 DATA6 Bi Di 26 Signal GND 9 DATA7 Bi Di 27 Signal GND 10 PeriphClk Out 28 Signal GND 11 PeriphAck Out 29 Signal GND 12 nAckReverse Out 30 Signal GND 13 Xflag Out 31 nReverseRequest In 14 HostAck In 32 nPeriphRequest Out 15 NC 33 Signal GND 16 Signal GND 34 NC 17 Chassis GND 35 5V DC Out 18 5V DC Out 36 1284Activ...

Page 138: ...ynchronization Asynchronous Transmission rate 4 800 Baud to 38 400 Baud Signal status OFF log 1 3 V to 15 V ON log 0 3 V to 15 V Connection cable up to 15 m length Interface connections ITT Cannon connector series DB 9 S Transmission protocol XON XOFF READY BUSY Capacity of data buffer 32 KB Pin Signal Signal from Ready Busy XON XOFF 1 CD Printer 2 TXD Printer Valid Valid 3 RXD PC Valid Valid 4 RT...

Page 139: ...There are three possible parity settings Even Odd None When Even parity is specified the interface expects to receive data frames with even parity and will transmit data with even parity When Odd parity is specified the interface expects to receive data frames with odd parity and will transmit data with odd parity Parity will be checked whenever Even of Odd parity is selected If a parity error is ...

Page 140: ...Ready Busy protocol is selected DTR will be used to pace the data flow from PC When the serial interface is BUSY Buffer is full Printer is out of paper or an error is detected DTR will be dropped to indicate to PC that Printer cannot receive any more data XON XOFF Software Handshake When XON XOFF protocol is selected Printer indicates to PC that it is busy and not ready to receive any more data by...

Page 141: ...ified to use different values Windows 95 98 Click on the Start button in the Windows taskbar Move the mouse to Settings and click on Control Panel Click on System followed by Device Manager Click on Ports COM1 and Port Settings Bits per second 9600 bauds Data bits 8 Parity none Stop bits 1 These settings must be modified to use different values Windows 2000 XP Click on the Start button in the Wind...

Page 142: ...following features Full compliance with the Universal Serial Bus Specification Revision 2 0 for Full Speed Mode USB Function Controller with two FIFO based Endpoints One bidirectional Control Endpoint 0 8 bytes One receive Endpoint 1 1 64 bytes The signaling bit rate is 12 MB s Full speed ...

Page 143: ...rer as products from other manufacturers may damage the print head or the ribbon drive Accessories Only use print heads that are approved to prevent damage to your printer E Consumables Order no Ribbon in recyclable cassettes color black 043393 Accessories Order no Print head 24 needles 400805 Serial interface cable 5 m 043018 ...

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Page 145: ...erent form requires our explicit approval We reserve the right to make changes to this manual without notice All care has been taken to en sure accuracy of information contained in this manual However we cannot accept responsibility for any errors or damages resul ting from errors or inaccuracies of information herein ...

Page 146: ... Road Basingstoke Hampshire RG24 8PD England U K Phone 44 870 872 2888 Fax 44 870 872 2889 http www tallygenicom co uk CANADA TallyGenicom 125 Traders Boulevard 9 Missisauga Ontario L4Z 2E5 Canada Phone 1 905 8904646 Fax 1 905 8904567 http www tallygenicom com MALAYSIA TallyGenicom Sdn Bhd Wisma KT Suite 3 02 No 14 Jalan 19 1 46300 Petaling Jaya Selangor Darul Ehsan Malaysia Phone 3 7625 1988 Fax ...

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