Tally Dascom DM-310, User Manual

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Tally Dascom DM-310/320 User Guide V1.0
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5.2 Trouble Shooting
When there is trouble with this printer, take action to clear up the trouble accoding to the
following table.
If this action does not clear up the trouble, notify the dealer where you purchased the printer or
service personnel.
Symptom Check Action
Blurred or spot
printing
Incorrect media roll installation Check media roll and re-load it properly
Media is out of specification Use recommended media
Dirty thermal print head or platen Clean print head or platen
Ribbon is out of specification Use recommended ribbon
Low print density Increase the print density
Media jam Label stuck Check media path and clean jammed label
Paper jam
Check for a jam at the paper
ejection opening. If you cannot
open the rear cover, do check
number 2.
Remove all the jammed paper.
Remove the roll paper from the printer and put it
back again.
Rear cover
does not open
Check to see if ther blade of the
auto cutter is protruding.
Ribbon does
not
feed
correctly
Turn the knob on the ribbon
cassette.
After turning the knob until the ribbon feeds
smoothly, reset the ribbon cassette.
If you cannot turn the knob, the ribbon may be
jammed inside the cassette. If the situation does not
change, replace it with a new ribbon cassette.
The paper is
not cut Make sure the rear cover and
front cover are closed.
If one of the covers is open, close it. If the paper still
cannot be cut after you have closed the cover, notify
the dealer where you purchased the printer or
service personnel.