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TAKING CARE
• If a service provided in conjunction with GO, such as cellular data
or Caller ID, is unavailable for any reason then reports and alerts
may be delayed or unable to be delivered.
• If you have a pacemaker you cannot wear your GO alarm pendant
around your neck. Please only attach to a belt clip or keyring
and call Taking Care to request fall detection be turned off. Your
personal alarm pendant must always be worn at a minimum
distance of 25cm from your pacemaker.
• Silent hours are set between 8pm-8am for your in-home alarm
and 9pm-9am for your GO alarm pendant to ensure that you
won’t be disturbed at night by sounds and voices emitting from
the devices if any issues are detected during this time. Voice
messages will resume in the morning. If you need help during the
night, the voice messages and pre-alarm will sound as usual.
• The backup battery in your in-home alarm unit has a capacity of
up to 40 hours if fully charged. If this is removed or has no charge,
and there is a power cut, your in-home alarm unit will not work
and will not be able to send an emergency alarm. The backup
battery is rechargeable and replaceable, with an expected life of
up to six years. When the battery is low, or unable to be properly
charged, a warning is sent to our Emergency Resolution Team.
• Once every few months your in-home alarm unit may be
automatically updated. This will usually occur during the early
hours of the morning and takes approximately 2 minutes. Your
in-home alarm unit may not respond to a button press during
this time so if there is no response then please press your backup
pendant (Pearl) button again.
• Your GO alarm pendant requires access to a 3G network to
communicate, and the availability of the GPS satellite network to
determine its location. Your GO alarm pendant will not be able to
send an alert, establish voice contact or your location, if it is in an
area with no coverage from the 3G cellular network or if there is a
network failure.
• Your GO alarm pendant will not work overseas.
• GPS and cellular technology can be affected by certain
atmospheric conditions, radio interference, buildings, or other
forms of interference that can block your GO alarm pendant. Your
location information may not be available if the GPS satellites are
unavailable, or the GPS signal is blocked.
• Location information will also not be able to be displayed to your
provider if the location mapping service used by your provider is
unavailable.
• Communication between your GO alarm pendant and your
in-home alarm unit may be affected by distance or radio
frequency interference.
• Your in-home alarm unit will not function correctly if it is not set
up in accordance with the user guide, or if your backup pendant
(Pearl) is activated outside the range of your in-home alarm unit.
On rare occasions there may be hardware, software or other
problems that cannot immediately be reported to the Emergency
Resolution Team; this may affect the functionality of your system.
• If you remove the SIM cards from your in-home alarm unit this will
mean that you cannot send a call for help, and that your in-home
alarm unit will fail all attempts at communication.
• When you reposition your in-home alarm unit within your home
or move to another address, reconnect the power to your
in-home alarm unit and contact Taking Care so that the
voice-guided instructions can be reset. Follow the same process
for installation as before. Following this process ensures that your
in-home alarm unit is installed correctly, with good cellular signal
strength, and good range between your backup pendant (Pearl)
and your in-home alarm unit.
