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TAKING CARE
SECTION THREE
SECTION THREE
Your GO alarm pendant is equipped with sophisticated fall
detection technology and when a fall with significant impact
is detected an alert is sent to our Emergency Resolution
Team.
Your GO alarm pendant must be worn around your
neck for the fall detection algorithm to work correctly. If
your GO alarm pendant is attached or used in any other
way it will not provide accurate fall recognition and this
may result in a fall being missed.
1.
When your GO alarm pendant detects a fall a 10 second
pre-alarm will sound and announce, ‘Fall detected’.
2.
The light ring around your GO alarm pendant will flash
red to let you know an alert is being sent to our 24-hour
UK-based Emergency Resolution Team.
3.
If you have accidentally knocked your GO alarm
pendant and a fall is falsely detected, you can cancel
the alarm at any time by pressing and holding one
button down. Your GO alarm pendant will announce
‘Cancelled’.
4.
Our operator will know who you are and your location,
even if you cannot speak or hear them and will contact
one of your emergency contacts or if needed, the
emergency services.
5.
When the operator has hung up your GO alarm pendant
will flash green.
Sometimes there are circumstances where your GO alarm
pendant will not automatically activate, so if you are able to
you can request help by pressing both buttons on your
GO alarm pendant.
If you find that the fall detection is too sensitive, please
call Taking Care on
0800 077 8408
and we will turn it off
for you.
If you have a pacemaker you cannot wear your GO alarm
pendant around your neck. It must be attached to a belt clip
or keys, meaning the fall detection algorithm will not work
correctly and it must therefore be turned off. Please place your
GO alarm pendant on the wireless charging base and contact
Taking Care on
0800 077 8408
to turn off fall detection.
If your fall detection is enabled this consumes more battery
so you will need to charge your GO alarm pendant more
frequently.
PACEMAKER
BAT TERY
PLEASE NOTE: Although advanced technology
is used to detect a fall, there are certain types of
falls that are less likely to trigger the automatic
fall detection. Falls that may not be detected
include slumping, falling into an object that helps
break the fall, or falling from an object that is not
average standing height.
