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Taking Care GO, Setup & User Manual

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Taking Care GO Setup & User Manual Download Page 12

22

TAKING CARE

There are five steps to follow:

• 

Step One

• 

Step Two

• 

Step Three

• 

Step Four

• 

Step Five

SECTION TWO

Now set up your in-home alarm unit and backup  
pendant (Pearl).

Power adapter (3m)

In-home alarm unit (SEVEN)

If you have not provided us with emergency contact information 
please contact us before you start the installation process on:

0800 077 8408  |  Lines open 9am – 5pm  |  Monday to Friday

Backup pendant (Pearl)

Summary of Contents for GO

Page 1: ...Taking Care Anywhere SET UP USER GUIDE...

Page 2: ...atisfied customers who are staying safe and independent in their own homes Please note that to set up the alarm you will need to be ready to test both pendants in your home as well as in your garden W...

Page 3: ...esting your in home alarm unit SEVEN Making an emergency call Cancelling a call Quarterly testing Going on holiday Section Three Testing your GO alarm pendant Voice messages and sounds Making an emerg...

Page 4: ...at home your in home alarm unit will alert our Emergency Resolution Team and you will then speak to them via the alarm unit SECTION ONE SECTION TWO GO wireless charger adapter It is essential you onl...

Page 5: ...r button is back lit green to Press the Power button to hear the s base unit off press to turn it on On Flashes orange when the mains message will play to let you kno to power Solid red when the base...

Page 6: ...o let you know that 1 of the 2 SIM cards are not connecting The red flash indicates there is no connection to your service provider An alert for help will not work Flashes blue when a I m Ok check in...

Page 7: ...send an emergency alert to your service provider The lights under the Help button will rotate while the alert is in progress The Help button will be dimly back lit during normal operation so it can be...

Page 8: ...n Team when its battery is low and they will contact you to arrange a replacement In the unlikely event that your backup pendant Pearl does not flash red when pressed and held the alarm call may not h...

Page 9: ...nt will light up and use voice messages to tell you when its battery is low or critically low and needs to be charged Our Emergency Resolution Team will also be alerted THE LIGHT ON YOUR PENDANT When...

Page 10: ...Charging your GO alarm pendant SECTION ONE IMPORTANT NOTE Wearing your GO alarm pendant with a pacemaker If you have a pacemaker you cannot wear your GO alarm pendant around your neck Instead attach y...

Page 11: ...the charger Once your GO alarm pendant is fully charged its light ring will illuminate green meaning it can be removed from the charger It is always best to try and position the charger base on a flat...

Page 12: ...PEARL Step Five TESTING YOUR IN HOME ALARM UNIT SECTION TWO Now set up your in home alarm unit and backup pendant Pearl Setting up your in home alarm unit SECTION TWO Power adapter 3m In home alarm un...

Page 13: ...l in your home try placing the unit by a window A central location that is easily accessed and where you can easily hear the unit s loudspeaker and see the buttons would be best This is so that you wi...

Page 14: ...r guide The voice messages will take you through the installation process step by step Please listen and follow the steps that are outlined If no action is taken a message will repeat so don t worry i...

Page 15: ...m unit off and on again to restart the install process to see if the issue is resolved Your in home alarm unit will ask you to press the Help button when you are ready to start the installation proces...

Page 16: ...r your favourite chair garden and driveway shed or garage Your in home alarm unit will then count each pendant test and will not proceed to the next step until all 7 tests have been received successfu...

Page 17: ...se contact us so that we can help you with the installation process on 0800 012 1321 Please call Taking Care and advise them there is a problem with the cellular connection The last step is to activat...

Page 18: ...will ask a keyholder to check on you and if necessary we will contact the emergency services 9 When the Emergency Resolution Team ends the call your in home alarm unit will hang up The team will alwa...

Page 19: ...ess and hold your backup pendant Pearl button and speak to one of our team via the speaker on your alarm unit QUARTERLY TESTING If you are going away on holiday your in home alarm unit and alarm penda...

Page 20: ...s strong enough if you need to send an alert for help Always ensure your GO alarm pendant has adequate battery before going out A system check should also be completed at the place of the charger so t...

Page 21: ...connection please contact us on 0800 077 8408 and we will be happy to help 3 3 TESTING LOCATION If a successful cellular network check has been completed your GO alarm pendant will then check if its G...

Page 22: ...re on 0800 077 8408 immediately SECTION THREE 3 4 PLACING A TEST ALARM CALL Now perform a test call in the garden or outside to our UK based Emergency Resolution Team to let us know you are in the pro...

Page 23: ...er explain your problem They will know who you are your location and your medical history Making an emergency call with your GO alarm pendant 6 If required we will ask one of your emergency contacts t...

Page 24: ...ntact one of your emergency contacts or if needed the emergency services 5 When the operator has hung up your GO alarm pendant will flash green Sometimes there are circumstances where your GO alarm pe...

Page 25: ...hear the voice message Flight mode enabled All functions suspended until button press or placed on a charger DISABLE FLIGHT MODE press one button on either side of your GO alarm pendant this will star...

Page 26: ...uickly when we call The number we will call from is 0330 678 1097 9 Do not block this number 8 Don t expose your in home alarm unit to water or other liquids 8 Don t connect cables other than those su...

Page 27: ...and the availability of the GPS satellite network to determine its location Your GO alarm pendant will not be able to send an alert establish voice contact or your location if it is in an area with no...

Page 28: ...s a large front garden then placing your in home alarm unit at the front of the house will achieve the best range throughout the house and garden Please re check the cellular range again after you hav...

Page 29: ...t be liable or responsible for any damage loss or injury that may be suffered or incurred in connection with this system due to incorrect usage usage that is inconsistent with this guide a result of a...

Page 30: ...all detection The Taking Care Anywhere GO pendant is equipped with sophisticated fall detection technology and will automatically raise an alert for help when it detects a fall and significant impact...

Page 31: ...60 59 Our friendly team is here to help 24 hours a day every day of the year...

Page 32: ...ATIONS GO ALARM PENDANT Designed and manufactured in New Zealand by Chiptech Limited Manufacturer quality assurance ISO 9001 2015 All batteries should be disposed of in accordance with the latest legi...

Page 33: ...appy to help if you have any questions Please call us on 0800 012 1321 Lines are open 9am 5pm Monday to Friday PPP Taking Care trading as Taking Care Linhay House Linhay Business Park Ashburton TQ13 7...

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