TabletKiosk Sahara Slate PC i500, User Manual

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128 Chapter 07: Troubleshooting
Upgrade Problems/Solutions
Problem Possible Cause Solution
After upgrading the
computer’s RAM, the
system does not boot
up properly A RAM module is not
seated properly. Following the instructions in the section
entitled
Upgrading Your Memory , try re-
moving and reseating the RAM module.
A RAM module is the
wrong specification. If reseating the module from the above
step does not solve the problem, the
RAM module could be the wrong type.
Contact your dealer for assistance.
A RAM module is
defective. If reseating the module from the above
step does not solve the problem, the
RAM module could be defective. Con-
tact your dealer for assistance.
After upgrading the
computer’s RAM the
system begins to
crash, seemingly at
random intervals. A RAM module is not
seated properly. Following the instructions in the section
entitled
Upgrading Your Memory , try re-
moving and reseating the RAM module.
A RAM module is the
wrong specification. The RAM module could be the wrong
type. Contact your dealer for assistance.
A RAM module is
defective. The RAM module could be defective.
Contact your dealer for assistance.
After replacing the
HDD the system can-
not boot into your
Operating System. The drive is not
formatted. Restart the system with an external
CD/DVD drive attached and insert the
System Installation or Restore Disc that
came with your computer into the drive.
The drive is not con-
nected properly. Following the instructions in the section
entitled Upgrading the Hard Disk Drive
(HDD), try reseating the HDD in the bay.
After replacing a
HDD with a SSD the
system will not rec-
ognize the drive. The SATA mode is not
set to AHCI. Go into the BIOS and change the SATA
mode in the advanced menu from IDE
to AHCI. See
Appendix A: BIOS Setup .