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9. TROUBLESHOOTING
PROBLEM
SOLUTION
The coffee does not brew or the
machine does not switch on.
•
Check to ensure the appliance is
plugged into a working outlet, and the
appliance is in the “ON” position.
•
The water tank is empty.
•
There was a power failure.
•
There was a power surge. Unplug the
machine, then plug it back in.
•
The clock must be reset after a power
failure.
•
The Auto-Off function switches off the
coffee maker. Switch off the coffee
maker then switch it back on to make
more coffee. For more information,
refer to the section “Making Coffee”.
Appliance appears to be leaking.
•
Make sure that the water tank has not
been filled beyond the max fill level.
It takes a long time to brew.
•
It may be time to descale your coffee
dispenser.
•
Numerous minerals may accumulate
in the coffee maker’s circuit.
Periodic descaling of the machine
is recommended. More frequent
descaling may be necessary
depending on the hardness of the
water. For more information, refer to
the “Descaling” section.
NOTE:
do not dismantle the machine.
PROBLEM
SOLUTION
The brew basket
(j)
overflows or the
coffee drips too slowly.
•
Coffee maker needs cleaning.
•
Excessive amount of coffee. We
recommend that you use one
measuring spoon or one tablespoon of
coffee ground per cup.
•
Coffee grind is too fine (beans ground
for an Espresso maker are not suitable
for drip coffee makers).
•
Some coffee grounds have seeped in
between the paper filter or permanent
filter and the filter holder
(i)
.
•
The paper filter is not open or is
incorrectly positioned.
•
Rinse out the filter holder
(i)
before
putting in the paper filter so that its
edges stick to the damp sides of the
filter.
•
More than one paper filter in filter
holder
(i)
.
The coffee has a bad taste.
•
The coffee dispenser needs to be
cleaned.
•
The coffee grounds are not suited to
your coffee dispenser.
•
The proportion of coffee to water is
inadequate. Adjust it to suit your taste.
•
The quality and freshness of the
coffee are not optimal.
•
Poor-quality water. Use filtered or
bottled water.
You can not close the top lid of the
coffee maker properly
•
Check to ensure the filter holder is
inserted correctly.
•
The filter is too large: only use a paper
filter of the suitable size.
