WiComm User’s Guide
Page 18
Section 5 – Where to Get Help
SystemBase offers several customer support options to assist you in the event you experience difficulties with your
print server, including telephone support, repair services, and warranty.
The worldwide web site provides a quick and easy way to answer many common technical questions. It includes a
wide variety of technical support tips, as well as copies of product manuals, product literature, and firmware load
images. The web site is located at
www.sysbas.com
.
Your first point of contact for technical support is the Distributor or Dealer from whom you bought your product. They
are familiar with your needs, and will generally be able to provide you with the fastest and most comprehensive
support.
If your Distributor or Dealer is unable to answer your questions or is for some reason not available, then contact
SystemBase directly at (82) 2-855-0501. Or you can send an e-mail to:
.
Before contacting Technical Support, please refer to the troubleshooting suggestions or the web site in this manual to
isolate any problems, and be sure to write down any error messages. Also, make sure that you have the serial
number of the product (located on the product label on the card).
Returning Products
If you need to return a product for any reason (failures, incorrect shipments, etc.), follow the steps below:
1. Contact the Technical Support group at (82) 2-855-0501 to request a Return Goods Authorization
(RGA) number.
2. Be prepared with the serial number of the unit you are returning. You will be asked for the serial
number to verify warranty coverage.
Please record these serial numbers in the space provided below for future reference.
Server Model #: ________________________________
Server S/N: ____________________________________
