STRATABOX
™
Operations and Maintenance Manual
MAINTENANCE 4-3
©
2006 SyQwest Incorporated
4.4 –
Troubleshooting
4.4.1 – StrataBox Sensor Troubleshooting
Symptom Possible
Cause Solution
Green LED on Sensor does not
turn on
Sensor is not receiving power
Check the power supply, inline
fuse, and connections to the
Sensor with a voltmeter
Green LED on Sensor blinks
rapidly at 4 Hz
Power on Self Test 1, 2 or 3 has
failed
Contact SYQWEST Support
Dept for assistance
Green LED on Sensor blinks at 1
Hz but cannot establish
communication with PC software
1) Connection problem between
PC and Sensor
2) PC Software not setup to use
correct COM port
3) Flash Memory is corrupt
1) Check connections between
PC and Sensor
2) Select the correct COM port
in the “Sonar Port” menu
3) Contact SYQWEST Support
Dept for assistance
4.4.2 – StrataBox PC Software Troubleshooting
Symptom Possible
Cause Solution
Sensor State always shows
Unknown
PC Software not receiving
communication from Sensor
1) Check connections between
PC and Sensor
2) Make sure the Sensor’s LED
is blinking at 1 Hz indicating
that is ready for
communicating
3) Verify the software is setup
to use the correct COM port
for communicating with
Sensor
Sensor State stuck in Power-up
PC Software was executed after
Sensor has already been
initialized
Cycle (remove then reapply)
power to the StrataBox Sensor
PC Software not receiving GPS
information
1) PC Software is not setup
correctly
2) There is a connection
problem between the PC and
GPS Receiver
1) Correctly configure PC
Software in the “NMEA I/O”
menu to the correct COM
port and to a compatible
NMEA string with your GPS
Receiver
2) Check connections between
PC and GPS Receiver
PC Software is non-responsive or
lagged
Thermal Printing is enabled but
no TDU is connected
Check connection between PC
and TDU or disable Thermal
Printing in software
