2
Synrad
Firestar OEM v30
reference guide
Warranty information
This is to certify that Firestar
®
OEM v30 lasers are guaranteed by SYNRAD, Inc. to be free of all defects in materials and
workmanship for a period of one year from the date of purchase. This warranty does not apply to any defect caused by
negligence, misuse (including environmental factors), accident, alteration, or improper maintenance. We request that you
examine each shipment within 10 days of receipt and inform SYNRAD, Inc. of any shortage or damage. If no discrepancies
are reported, SYNRAD shall assume the shipment was delivered complete and defect-free.
If, within one year from the date of purchase, any part of the Firestar OEM v30 laser should fail to operate, contact the
SYNRAD Customer Service department at 1.800.SYNRAD1 (outside the U.S. call 1.425.349.3500) and report the prob-
lem. When calling for support, please be prepared to provide the date of purchase, model number and serial number of the
unit, and a brief description of the problem. When returning a unit for service, a Return Authorization (RA) number is
required; this number must be clearly marked on the outside of the shipping container in order for the unit to be properly
processed. If replacement parts are sent to you, then you are required to send the failed parts back to SYNRAD for evalua-
tion unless otherwise instructed.
If your Firestar OEM v30 laser fails within the first 45 days after purchase, SYNRAD, Inc. will pay all shipping charges
to and from SYNRAD when shipped as specified by SYNRAD Customer Service. After the first 45 days, SYNRAD will
continue to pay for the costs of shipping the repaired unit or replacement parts back to the customer from SYNRAD. The
customer, however, will be responsible for shipping charges incurred when sending the failed unit or parts back to SYNRAD
or a SYNRAD Authorized Distributor. In order to maintain your product warranty and to ensure the safe and efficient opera-
tion of your Firestar OEM v30 laser, only authorized SYNRAD replacement parts can be used. This warranty is void if any
parts other than those provided by SYNRAD, Inc. are used.
SYNRAD, Inc. and SYNRAD Authorized Distributors have the sole authority to make warranty statements regarding
SYNRAD products. SYNRAD, Inc. and its Authorized Distributors neither assumes nor authorizes any representative
or other person to assume for us any other warranties in connection with the sale, service, or shipment of our products.
SYNRAD, Inc. reserves the right to make changes and improvements in the design of our products at any time without
incurring any obligation to make equivalent changes in products previously manufactured or shipped. Buyer agrees to hold
SYNRAD harmless from any and all damages, costs, and expenses relating to any claim arising from the design, manufacture,
or use of the product, or arising from a claim that such product furnished Buyer by SYNRAD, or the use thereof, infringes
upon any Patent, foreign or domestic.
Trademark/copyright information
SYNRAD and Firestar are registered trademarks of SYNRAD, Inc.
All other trademarks or registered trademarks are the property of their respective owners.
© 2011, 2012 by SYNRAD, Inc.
All rights reserved.
Contact information
SYNRAD’s worldwide headquarters are located near
Seattle in Mukilteo, Washington, U.S.A.:
SYNRAD, Inc.
4600 Campus Place
Mukilteo, WA 98275, U.S.A.
Phone: 1.800.SYNRAD1 (1.800.796.7231)
+1.425.349.3500 (outside the U.S.)
Fax: +1.425.349.3667
E-mail: [email protected]
For assistance in Europe, contact SYNRAD’s European
subsidiary, Synrad Europe, at:
Synrad Europe
Münchener Straße 2A
D-82152 Planegg, Germany
Phone: +49 (0) 89 89 1462-0
Fax:
+49 (0) 89 89 1462-69
E-mail: [email protected]
