number when asking for such assistance. For
warrantyclaims,Customermustreturnthecomplete
ProducttoSynologyinaccordancewiththisSection
2.3tobeeligibleforcoverageunderthisWarranty.
AnyProductreturnedwithoutanRMAnumber,or
anyProductthathasbeendisassembled(except
underthedirectionofSynology)willberefusedand
returnedtoCustomeratCustomer'sexpense.Any
ProductthathasbeenassignedaRMAnumber
mustbereturnedinthesameconditionasitwas
receivedfromSynologytotheaddressdesignated
bySynology,freightpre-paid,inpackagingsufficient
toprotectthecontentsthereofandwiththeRMA
numberprominentlydisplayedontheoutsideofthe
box.Customerisresponsibleforinsuranceandrisk
oflosswithrespecttoreturneditemsuntiltheyare
properlyreceivedbySynology.AProductissued
aRMAnumbermustbereturnedwithinfifteen(15)
daysafterissuanceoftheapplicableRMAnumber.
2.4
Replacement by Synology.
IfSynology
electstoreplaceanyProductunderthisWarranty
setforthinSection2.1,thenSynologywillshipa
replacementProductatSynology'sexpensevia
theshippingmethodselectedbySynologyafter
receipt of the nonconforming Product returned
inaccordancewithSection2.3andvalidationby
SynologythattheProductdoesnotconformtothe
warranty.Insomecountries,Synologymayatits
owndiscretionapplytheSynologyReplacement
ServicetocertainProducts,throughwhichSynology
willshipareplacementProducttoCustomerbefore
itsreceiptofthenonconformingProductreturnedby
Customer(“SynologyReplacementService”).
2.5
Support.
During the Warranty Period,
Synology will make available to Customer the
supportservices.Followingtheexpirationofthe
applicableWarrantyPeriod,supportforProducts
may be available from Synology upon written
request.
2.6
Exclusions.
Theforegoingwarrantiesand
warrantyobligationsdonotapplytoanyProduct
that(a)hasbeeninstalledorusedinamannernot
specifiedordescribedintheProductspecifications;
(b)hasbeenrepaired,modifiedoralteredbyanyone
otherthanSynologyoritsagentordesignee;(c)
hasbeeninanywaymisused,abused,ordamaged;
(d) has been used with items not provided by
Synologyotherthanthehardwareorsoftwarefor
whichtheProductisdesigned;or(e)otherwise
failstoconformtotheProductspecificationsand
suchfailureisattributabletocausesnotwithinor
underSynology'scontrol.Further,theforegoing
warrantieswillbevoidif(1)Customerdisassembles
the Product except as authorized by Synology;
(2)Customerfailstoimplementanycorrection,
modification,enhancement,improvementorother
updatemadeavailabletoCustomerbySynology;
or(3)Customerimplements,installsorusesany
correction,modification,enhancement,improvement
orotherupdatemadeavailablebyanythirdparty.
ThewarrantysetforthinSection2.1willterminate
uponCustomer'ssaleortransferoftheProducttoa
thirdparty.
2.7
D i s c l a i m e r o f Wa r r a n t i e s .
T H E
WARRANTIES,OBLIGATIONS,ANDLIABILITIES
OF SYNOLOGY AND THE REMEDIES OF
CUSTOMERSETFORTHINTHISWARRANTY
ARE EXCLUSIVE AND IN SUBSTITUTION
FOR, AND CUSTOMER HEREBY WAIVES,
RELEASES AND DISCLAIMS, ALL OTHER
WARRANTIES,OBLIGATIONSANDLIABILITIES
OF SYNOLOGYANDALL OTHER RIGHTS,
CLAIMS AND REMEDIES OF CUSTOMER
AGAINSTSYNOLOGY,EXPRESSORIMPLIED,
ARISING BY LAW OR OTHERWISE, WITH
RESPECTTOTHEPRODUCT,ACCOMPANYING
DOCUMENTATION OR SOFTWAREANDANY
OTHER GOODS OR SERVICES DELIVERED
U N D E R T H I S WA R R A N T Y, I N C L U D I N G ,
BUT NOT LIMITED TO ANY: (A) IMPLIED
WA R R A N T Y O F M E R C H A N TA B I L I T Y O R
FITNESS FORA PARTICULAR PURPOSE OR
USE;(B)IMPLIEDWARRANTYARISINGFROM
COURSE OF PERFORMANCE, COURSE OF
DEALING, OR USAGE OFTRADE; (C) CLAIM
OFINFRINGEMENTORMISAPPROPRIATION;
OR(D)CLAIMINTORT(WHETHERBASEDON
NEGLIGENCE, STRICT LIABILITY, PRODUCT
LIABILITYOROTHERTHEORY).SYNOLOGY
MAKESNOGUARANTEEANDSPECIFICALLY
DISCLAIMSANYWARRANTYTHATTHEDATA
ORINFORMATIONSTOREDONANYSYNOLOGY
PRODUCTWILLBESECUREANDWITHOUTRISK
OF DATA LOSS. SYNOLOGY RECOMMENDS
THAT CUSTOMER TAKES APPROPRIATE
MEASURESTOBACKUPTHEDATASTOREDON
THEPRODUCT.SOMESTATES/JURISDICTIONS
DO NOTALLOW LIMITATIONS ON IMPLIED
WARRANTIES,SOTHEABOVELIMITATIONMAY
NOTAPPLYTOCUSTOMER.
Section 3. Limitations of Liability
3.1
Force Majeure.
Synologywillnotbeliable
for,orbeconsideredtobeinbreachofordefault
underthisWarrantyonaccountof,anydelayor
failure to perform as required by this Warranty
asaresultofanycauseorconditionbeyondits
reasonablecontrol(including,withoutlimitation,any
actorfailuretoactbyCustomer).
3.2
Disclaimer of Certain Damages.
INNO
EVENTWILLSYNOLOGYORITSSUPPLIERSBE
LIABLEFORTHECOSTOFCOVERORFORANY
INCIDENTAL,INDIRECT,SPECIAL,PUNITIVE,
CONSEQUENTIALORSIMILARDAMAGESOR
LIABILITIESWHATSOEVER(INCLUDING,BUT
NOTLIMITEDTOLOSSOFDATA,INFORMATION,
REVENUE,PROFITORBUSINESS)ARISINGOUT
OFORRELATINGTOTHEUSEORINABILITY
TOUSETHEPRODUCT,ANYACCOMPANYING
DOCUMENTATION OR SOFTWAREANDANY
OTHER GOODS OR SERVICES PROVIDED
UNDERTHISWARRANTY,WHETHERBASEDON
CONTRACT,TORT(INCLUDINGNEGLIGENCE),
STRICTLIABILITYOROTHERTHEORYEVEN
IF SYNOLOGY HAS BEENADVISED OFTHE
POSSIBILITYOFSUCHDAMAGES.
3.3
Limitation of Liability.
SYNOLOGY'S
ANDITSSUPPLIERS'LIABILITYARISINGOUT
OFORRELATINGTOTHEUSEORINABILITY
TOUSETHEPRODUCT,ANYACCOMPANYING
DOCUMENTATION OR SOFTWAREANDANY