To determine why the system status LED shows issues
1
Do one of the following:
■
For the NetBackup 5030 Appliance access the administrative Web user
interface and click Monitor > System.
■
For the NetBackup 5230 Appliance access the NetBackup Appliance Web
Console and click Monitor > Hardware.
2
Review the alerts page. If CPU-related alerts are shown, do the following:
■
Turn off the unit immediately.
■
Arrange for a replacement unit.
■
Keep customer disk drives until the new unit arrives.
■
Refer to the Symantec NetBackup 5030 and 5230 Appliance Chassis
Replacement Guide.
3
If power supply module alerts are shown, check the power supply section.
See
“Troubleshooting appliance power supply problems”
on page 49.
4
If memory (DIMM) related alerts are shown, DIMMs may be damaged or
incorrectly installed. Perform the following steps:
■
Turn off the unit.
■
Remove the power cords from the AC power source.
■
Remove the chassis cover.
■
Refer to the DIMM test procedure.
5
If overtemperature or current alerts are shown, go to the equipment room
where the unit is installed. Do the following:
■
Check the room for temperature abnormalities.
■
Make sure that other sources of heat do not heat the unit. Check equipment
that is installed on, under, or next to the unit.
■
Check the unit for loose or unplugged power cables.
■
Make sure that the air vents are not blocked (minimum 3 inches of
clearance). Check the front and back of the unit.
■
Check the unit exterior for damage.
Troubleshooting scenarios
Troubleshooting system status LED issues
54