Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION, Manual

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To quickly change the status without opening the request, click Change
Status and on the Change Status menu, select the status.
5
If you opened the software request, in the Listed Software Request Details
dialog box or the Unlisted Software Request Details dialog box, take any of
the following actions:
■
Change the status.
■
Enter comments to explain why you have changed the status or to request
additional information.
Comments are required whenever you change the status.
■
To review the request’s comments and actions, expand the Request
History section.
6
If this request is for unlisted software, you can click one of the following links:
If you know that the software resource is not in the
Software Catalog, click this link to import it. The
Import Software wizard opens.
For more information, see the topics about importing
a package to create a software resource in the Symantec
Management Platform Help.
Import new software
resource
The software resource might be in the Software
Catalog. However, it might not have been published at
all or it might not have been published for this user.
Click this link to open the Software Catalog so you can
determine if the requested software is in the catalog. Search for available
software resource
If the software resource is in the Software Catalog,
click this link to start the Quick Delivery wizard and
create a Quick Delivery task.
See “Creating a Quick Delivery task with the Quick
Delivery wizard” on page 134.
Create Quick Delivery task
If the software resource is in the Software Catalog,
click this link to start the Managed Software Delivery
wizard and create a Managed Software Delivery policy.
See “Creating a Managed Software Delivery policy with
the Managed Software Delivery wizard” on page 106.
Create Managed Delivery
task
Reviewing and approving software requests
Processing a software request on the Administrator Portal page
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