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Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION, Manual

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Symantec ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION Manual Download Page 167

Software request work flow

Figure 12-1

shows how a software request is processed through the Software

Portal.

See

“About the Software Portal”

on page 161.

See

“About Software Portal user roles”

on page 162.

This diagram does not illustrate the additional steps that are required to deliver
unlisted software. Unlisted software is either not in the Software Catalog or is
not published to the Software Portal. Therefore, it cannot be delivered
automatically and someone must take additional steps to deliver it.

See

“About the approval of software requests”

on page 165.

167

Introducing software requests

Software request work flow

Summary of Contents for ALTIRIS 7.0 SP2 - MANAGEMENT SOLUTION

Page 1: ...Altiris Software Management Solution from Symantec Users Guide Version 7 0 SP2...

Page 2: ...ESSORIMPLIEDCONDITIONS REPRESENTATIONS AND WARRANTIES INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT ARE DISCLAIMED EXCEPT TO THE EXTENT THAT SU...

Page 3: ...Symantec Corporation 350 Ellis Street Mountain View CA 94043 http www symantec com...

Page 4: ...at provides rapid response and up to the minute information Upgrade assurance that delivers automatic software upgrade protection Global support that is available 24 hours a day 7 days a week Advanced...

Page 5: ...Customer service information is available at the following URL www symantec com techsupp Customer Service is available to assist with the following types of issues Questions regarding product licensi...

Page 6: ...nd countermeasures to prevent attacks before they occur Symantec Early Warning Solutions These services remove the burden of managing and monitoring security devices and events ensuring rapid response...

Page 7: ...versions 6 x and 7 0 25 Comparison of virtualized software delivery in versions 6 x and 7 0 27 Comparison of the Wise Toolkit in versions 6 x and 7 0 29 Where to get more information 29 Section 1 Set...

Page 8: ...agement Solution 61 Run As settings in Software Management Solution 62 User run conditions settings in Software Management Solution 63 Results based actions settings in Software Management Solution 67...

Page 9: ...ged Software Delivery policy 112 Editing a Managed Software Delivery policy 113 Select Software dialog box 114 About the destinations for a Managed Software Delivery policy 114 Policy Rules Actions se...

Page 10: ...e packages 147 About Legacy Software Delivery 149 Accessing a Legacy Software Delivery policy 150 Delivering software packages with the same configurations as 6 x Software Delivery tasks 150 How Legac...

Page 11: ...181 Chapter 14 Reviewing and approving software requests 183 Administrator Portal page 183 Finding and filtering software requests 184 Processing a software request on the Administrator Portal page 1...

Page 12: ...ata layers 217 Managing virtual applications 217 Methods for virtualizing software 219 Virtualizing software during installation 220 Methods for installing and managing virtual software 221 Actions th...

Page 13: ...icantly reduces desktop visits and lets you easily support your mobile work force Software Management Solution also lets users directly download and install approved software or request other software...

Page 14: ...nagement Solution Release Notes See How Software Management Solution integrates with the Software Catalog and Software Library on page 93 See Components of Software Management Solution on page 14 See...

Page 15: ...tual applications on page 217 Tasks for managing virtual applications Predefined reports let you easily view and analyze your software management data You can also create your own custom reports See A...

Page 16: ...ick Delivery method to specify the software to deliver the action to perform and the computers to deliver to Because the software resources and the delivery settings are predefined Quick Delivery make...

Page 17: ...of most Windows based software on managed computers Software virtualization lets you avoid conflicts between applications and quickly restore a broken application to its original installed state Softw...

Page 18: ...ftware agents and settings in versions 6 x and 7 0 Software Management Solution 7 0 contains many of the delivery settings that were available in earlier versions of Software Delivery Solution However...

Page 19: ...out the ManagedSoftware Delivery wizard Override the default settings when you edit an existing Managed Software Delivery policy See Configuring the default settings for Managed Software Delivery on p...

Page 20: ...not associated with a software resource This feature replaces the functionality of the Software Delivery Task Server plug in See Delivering a package without defining a software resource on page 138...

Page 21: ...elivery task in Software Delivery Solution for UNIX Linux and Mac Deliver software to a UNIX Linux or Mac client computer Handheld devices are not supported in Software Management Solution 7 0 Create...

Page 22: ...rams dialog box on the Programs tab Definethepackagesand command lines that install software You can obtain status and other information about Software Management Solution tasks policies and other act...

Page 23: ...by using the Publisher option in the package Properties Configure the Software Portal Set the following types of permissions Configure security roles for the administrators and managers who need to us...

Page 24: ...er opens the Software Portal from any of the following locations From a URL On the Start menu On the Altiris Agent s context menu Request software from the Software Portal on the client computer Appro...

Page 25: ...ent tasks can be created either automatically with the Wise Integration Component and package rule templates or manually Evaluate and maintain the correct state of the software on a client computer Op...

Page 26: ...ogram and policy to change the installation source path Manage source paths for Windows Installer applications The baseline inventory feature in Application Management Solution 6 x is now part of Inve...

Page 27: ...ation Solution See Managing virtual applications on page 217 The managed computers on which you plan to use software virtualization must have the Software Virtualization agent installed The Software C...

Page 28: ...follows Create a Virtual Software task and specify a VSA package Create an SVS Command task and use the Import layer command Deliver an existing VSA file and import it into a virtual software layer on...

Page 29: ...Wise Toolkit On the computer where you installed the tool select it from the Start menu On the computer where you installed the tool start the tool from one of the following locations On the Task vie...

Page 30: ...ole You can open context sensitive help in the following ways The F1 key The Context command which is available in the Symantec Management Console on the Help menu Information about how to use this pr...

Page 31: ...tware Management Solution Chapter 2 Implementing Software Management Solution Chapter 3 Configuring Software Management Solution settings Chapter 4 Performing common tasks in Software Management Solut...

Page 32: ...32...

Page 33: ...lling the Software Management Solution agent Extra schedule options section Installing the Software Management Solution plug in for UNIX Linux and Mac Recommended security privileges for Software Mana...

Page 34: ...ltiris Agent must be installed on the computers that you plan to manage Software Management Solution requires that target computers be managed A managed computer is one on which the Altiris Agent is i...

Page 35: ...rformed this step when you installed the Symantec Management Platform or when you added new computers to the network The installation of the Software Management Solution agent contains the options tha...

Page 36: ...heSoftware Virtualization agent on those computers See Installing the Software Virtualization agent on page 47 Optional Install the Software Virtualization agent Step 5 Wise Toolkit provides the tools...

Page 37: ...ly integrated with the software resources in the Software Catalog TheSoftwareManagementFrameworkagentmanagesthepackagedownloads and other aspects of software delivery The Software Management Framework...

Page 38: ...he agent also installs shortcuts to the Software Portal interface on the client computers The software resource that comprises this agent is named Software Portal Agent See Installing the Software Por...

Page 39: ...ws Install 3 In the right pane in the Program name drop down list select the command line for the type of installation to perform To include the Software Portal agent in this installation select one o...

Page 40: ...150 Table 2 3 Options in the Extra schedule options section Description Option Lets you run the policy as soon as possible Run once ASAP Lets the user choose when to run the policy by clicking the pol...

Page 41: ...ux and Mac on those computers This plug in also provides support for the AIX HP UX and Solaris operating systems See About the agents and plug ins that Software Management Solution uses on page 37 The...

Page 42: ...ecifying the targets of a policy or task in the Symantec Management Platform Help 6 Under the Schedule section set the schedule for the policy For more information see the topics about specifying a po...

Page 43: ...herprivilegesinadditiontotheSoftwareManagement related privileges For example to run a Quick Delivery task a user must have right click menu privileges for Quick Delivery and for scheduling a task For...

Page 44: ...some of the Software Management Framework related privileges Examples are as follows Edit Command Line Edit Software Resource Edit Package Import Package For more information see the topics about rig...

Page 45: ...run the policies to deliver software Quick Delivery Task Non administrators who can deliver software Options for installing the Software Portal agent Windows only The Software Portal agent provides ac...

Page 46: ...he results of using this method are as follows Lets you more specifically select which computers to install on Lets you select where to place the SoftwarePortal s shortcuts on the client computers See...

Page 47: ...in Start Menu Show link for Software Portal in Altiris Agent s context menu Places the Altiris Agent icon in the notification area on the client computer The user can right click the Altiris Agent ic...

Page 48: ...page 88 Web parts for Software Management Solution Web parts are the building blocks for portal pages in the SymantecManagement Console Web parts are predefined for the products that you have install...

Page 49: ...Legacy Software Delivery Software Delivery History Displays a pie chart that shows the number of deliveries that succeeded and failed among all deliveries that were attempted It includes the following...

Page 50: ...delivery process WiseScript for NS does not fully support the management of computers that run Windows Vista or 64 bit operating systems WiseScript for NS See Installing the Wise Toolkit tools on pag...

Page 51: ...ect the delivery method You can use either Managed Software Delivery or Quick Delivery See Creating a Managed Software Delivery policy with the Managed Software Delivery wizard on page 106 See Creatin...

Page 52: ...Implementing Software Management Solution Installing the Wise Toolkit tools 52...

Page 53: ...liveries About the Wake on LAN setting Download settings in Software Management Solution About the alternate download location for packages Run settings in Software Management Solution Advanced option...

Page 54: ...the task settings are predefined Other settings for these tasks are obtained from the Task Management settings or the Altiris Agent settings You can override the settings for specific tasks See Advan...

Page 55: ...ck Save changes Schedule settings for Managed Software Delivery The Schedule settings let you define the schedule on which a Managed Software Delivery policy runs You schedule the compliance check and...

Page 56: ...rned off when the Managed Software Delivery policy runs See About the Wake on LAN setting on page 57 The client computer must have a network card that is enabled for Wake on LAN and Wake on LAN must b...

Page 57: ...state on the client computers Managed Software Delivery installs the software to a specific known state on the client computer On a recurring basis Managed Software Delivery can perform a compliance c...

Page 58: ...t computer must have a network card that is enabled for Wake on LAN and Wake on LAN must be enabled in the client computer s BIOS settings Download settings in Software Management Solution The Downloa...

Page 59: ...t location is as follows installation_path Altiris Altiris Agent Agents SoftwareManagement Software Delivery package_GUID cache Location on destination computer Lets you override the default directory...

Page 60: ...ore information see the topics about bandwidth throttling and multicasting in the Symantec Management Platform Help Usethefollowingsettingsto download and run Deletes the packages that are downloaded...

Page 61: ...he alternate download folder that is defined for the policy The subfolder s name is the same as the GUID that is associated with the package The XML files are created in a subfolder under the default...

Page 62: ...option in this section defines the level of detail that is logged when a policy runs on the client computer In a Managed Software Delivery policy the Reporting section appears on the Policy settings...

Page 63: ...ntial settings and about configuring the global agent settings in the SymantecManagementPlatform Help Altiris Agent credential Lets you run the task with the current user s credentials This option ove...

Page 64: ...n the Policy settings tab Lets you change the default settings for a specific Software Management Solution task See Advanced options for tasks in Software Management Solution on page 70 You cannot cha...

Page 65: ...r example if you check this check box but the command line runs the package silently the installation s user interface does not appear Allow user to interact with installing software Managed Software...

Page 66: ...only if you checked the following check box Promptuser before running When you check this check box the Starting Task dialog box that appears to the user contains the following options Run Now Run La...

Page 67: ...nt Displays a message to notify the user that new software is available When the user clicks the message the New Software is Available dialog box opens The user can start dismiss or defer the policy I...

Page 68: ...imum amount of time that you select This option is not available if you clicked the No action required option in the Upon success run drop down list Allowusertodeferactionup to Lets you force any appl...

Page 69: ...tasks that it contains The changes that you make for a specific policy do not affect the default settings or the settings in other policies See Editing a Managed Software Delivery policy on page 113 O...

Page 70: ...ditions section on the Managed Delivery Settings page See Run As settings in Software Management Solution on page 62 See User run conditions settings in Software Management Solution on page 63 Run tab...

Page 71: ...page 62 See User run conditions settings in Software Management Solution on page 63 Run Options tab Contains the settings that define how a specific software management task runs on the client comput...

Page 72: ...n for no longer than 20 minutes then set this option to 30 minutes End task after Options for purging Software Management Solution data Software Management Solution data is stored in the Configuration...

Page 73: ...ynchronize shared objects and data between multiple Notification Server computers within the same hierarchical structure Software Management Solution supports full and differential replication Differe...

Page 74: ...d Software Delivery policies Down Software Portal settings and the Software Portal agent settings Up Events Down Data classes Down Reports Not applicable Computer and user resources and collections Th...

Page 75: ...tion Plug in for Linux Software Management Solution Plug in for Mac Software Management Solution Plug in for Solaris Software Portal Agent Software Virtualization Agent The package for installing the...

Page 76: ...Configuring Software Management Solution settings About replicating Software Management Solution data 76...

Page 77: ...worker view The Software Management worker view in the Symantec Management Console provides a single place to perform software related action and view certain software reports You can review the stat...

Page 78: ...gure the following settings Configure Software Library Location For more information see the topic about configuring the Software Library in the Symantec Management Platform Help Rollout Software Mana...

Page 79: ...ance software requests application management and software virtualization Web parts are the building blocks for portal pages in the SymantecManagementConsole You can add the Software Management Soluti...

Page 80: ...he Notification Server computer Status and details for a specific task You can check the status of a task or policy on the Altiris Agent on the client computer For more information see the topics abou...

Page 81: ...ion about downloads and executions on a specific client computer Table 4 3 Software Management Solution event files Location on the client computer Description Event file installation path Altiris Alt...

Page 82: ...ains only the data that the user has permissions for When a user saves a snapshot of a report the snapshot is scoped according to that user s permissions The users who have a lower security role than...

Page 83: ...tware Delivery performs Compliance Contains the reports that display information about the status of the software downloads and executions If you migrated software delivery data from Software Delivery...

Page 84: ...port that you plan to run See About Software Management Solution reports on page 82 3 Under the folder that you expanded select a report 4 When the report appears in the right pane you can print the r...

Page 85: ...e delivery Chapter 6 Performing advanced software deliveries Chapter 7 Performing quick software deliveries Chapter 8 Delivering packages Chapter 9 Creating and managing Software Management tasks Chap...

Page 86: ...86...

Page 87: ...og and the Software Library that are part of the Symantec Management Platform By leveraging this information Software Management Solution ensures that the correct software gets installed remains insta...

Page 88: ...Deliver software automatically in response to a direct request from a user Deliver a package that is not associated with a software resource Deliver software with a policy that you migrated from Soft...

Page 89: ...icy can perform multiple delivery actions The software that you deliver in this way must be defined as a deliverable software resource in the Software Catalog Managed Software Delivery leverages the s...

Page 90: ...ftware resource When you upgrade from Notification Server 6 x to Symantec Management Platform 7 0 you can migrate your 6 x software delivery tasks to Legacy Delivery policies You can continue to use t...

Page 91: ...tion and install it into a new virtual software layer on a client computer Methods for uninstalling software You can uninstall software from one or more managed computers by running a Software Managem...

Page 92: ...d delete command line The software was installed into a virtual layer with a Software Management Solution task or policy You can use a Software Virtualization task to deactivate and delete any virtual...

Page 93: ...information that is required for the delivery This simplified delivery method lets you entrust certain deliveries to non administrators such as help desk personnel See About quick delivery of a singl...

Page 94: ...settings for making that software available to the SoftwarePortal The settings determine which users are allowed to request that software and whether their requests require approval See About the Soft...

Page 95: ...an advanced software delivery Creating a Managed Software Delivery policy with the Managed Software Delivery wizard Select software resource page Creating a Managed Software Delivery policy About edit...

Page 96: ...nd to an assortment of advanced delivery requirements See Performing an advanced software delivery on page 104 The power of Managed Software Delivery lies in the following abilities To intelligently p...

Page 97: ...elivery schedule to repeat daily weekly monthly or yearly The most common use of a recurring delivery is to check and remediate software on the client computer Perform the delivery on a recurring sche...

Page 98: ...and tasks Windows only Managed Software Delivery lets you install Windows based software into a virtual software layer on a managed computer The Software Virtualization agent must be installed on the...

Page 99: ...mediation is required the policy downloads the appropriate package Remediation can occur even if the client computer is not connected to the server because the client computer already has the package...

Page 100: ...tware Delivery policy This compliance check determines whether the software is in the correct state The correct state of a software resource can mean that it is installed or that it is not installed I...

Page 101: ...is used for comparison If the snapshots do not match re download the package A mismatch can occur when some kind of interception has corrupted the package When the package download is successful the c...

Page 102: ...ss to Notification Server You can obtain information about the results from the compliance reports and the delivery reports in Software Management Solution See Running a Software Management Solution r...

Page 103: ...he software is installed on the client computer For Windows based software you can define a detection rule that contains additional information about the software and makes the detection process even...

Page 104: ...to be installed the software is considered to be compliant and the policy execution stops If the software is not installed the check returns False The software is out of compliance and must be instal...

Page 105: ...o add multiple software resources and tasks or override the default settings You also can publish the policy to the SoftwarePortal However you must add any dependency software or determine software as...

Page 106: ...very actions with a single Managed Software Delivery policy Creating a Managed Software Delivery policy is the first step in performing an advanced software delivery See Performing an advanced softwar...

Page 107: ...pane under Software click the SoftwareCatalog folder or expand it and select a subfolder 3 In the right pane on the Software Catalog page right click a software resource and click Actions Managed Soft...

Page 108: ...lets you specify the software to deliver and the options for its delivery This page appears in the Managed Software Delivery wizard See Creating a Managed Software Delivery policy with the Managed So...

Page 109: ...ftware resource in the Software Catalog Those changes affect any other policies that use the changed command line Command line Lets you select a package to download if the command line requires a pack...

Page 110: ...ual layer Lets you type the name of the virtual software layer into which this software is installed The layer s GUID is assigned automatically If you do not provide a layer name the layer name defaul...

Page 111: ...name Add description 5 On the same page under Policy Rules Actions on the Software tab click Add On the Add menu select one of the following options Software resource Lets you select from the deliver...

Page 112: ...ple software resources that comprise a set of base applications As you discover unauthorized software on client computers you can add that software to a recurring uninstallation policy to keep it unin...

Page 113: ...ange a Managed Software Delivery policy the updated policy is sent to the client computers including those on which the policy has run See Editing a Managed Software Delivery policy on page 113 Editin...

Page 114: ...box can appear in multiple areas of the product that require a software resource to be specified For example it appears when you add a software resource to a Managed Software Delivery policy About the...

Page 115: ...ting a Managed Software Delivery policy on page 113 Table 6 7 Tabs in the Policy Rules Actions section Description Tab Lets you define the software and tasks to deliver and set the options for each so...

Page 116: ...Lets you add a software resource or a task to the delivery sequence See Delivering multiple software resources and tasks sequentially on page 126 Add Let you arrange the sequence in which the software...

Page 117: ...an Because the scan can take the entire maintenance window to run you roll out the software silently during the day As a result the full maintenance window is available for the scan task to run Overri...

Page 118: ...fails When you create a Managed Software Delivery policy this setting is the same for each task that the policy contains You can edit the policy to override this setting for each ask For example if t...

Page 119: ...e Display name Lets you type a description to further identify this software and make it more recognizable on the Altiris Agent Display description Windows only Installs Windows based software into a...

Page 120: ...rompt the user the New Software is Available dialog box does not appear This check box is available only if you checked the following check box Allow user to turn on policy from the Altiris Agent The...

Page 121: ...type a description to further identify this software and make it more recognizable Description Lets you add a user or a group of users to the list of users who have permission to request this softwar...

Page 122: ...e required settings are as follows Prompt user before running Allow user to defer up to a total of Lets you allow the user to defer running the policy up to the maximum amount of time that you select...

Page 123: ...se when to run the policy or choose not to run the policy The required settings are as follows Upon success run Lets you specify whether to require a restart or a logoff after the policy runs successf...

Page 124: ...cur during a maintenance window However you cannot guarantee that the users are connected to the network when a maintenance window is scheduled Therefore you can create a Managed Software Delivery pol...

Page 125: ...ware resource page See Select software resource page on page 108 In the Policy Rules Actions section that appears when you edit a Managed Software Delivery policy or create one without the ManagedSoft...

Page 126: ...ou can edit the policy to override this setting for each software resource and task For example if a critical execution in the sequence fails you can abort the remaining items in the sequence Converse...

Page 127: ...destinations for a Managed Software Delivery policy on page 114 When you use the Managed Software Delivery wizard to create the policy you select the destinations during the wizard Select the delivery...

Page 128: ...nt computer For Windows software you can define a detection rule that contains additional information about the software and makes the detection process even more accurate After the compliance check t...

Page 129: ...See About the execution of Managed Software Delivery policies on page 99 129 Performing advanced software deliveries About the status of Managed Software Delivery policies...

Page 130: ...Performing advanced software deliveries About the status of Managed Software Delivery policies 130...

Page 131: ...he action to perform and the computers to deliver to Because the software resources and the delivery settings are predefined Quick Delivery makes it easy for administrators and non administrators to d...

Page 132: ...package to select or how to create the command line See About quick delivery of a single software resource on page 131 The software that you deliver in this way must be defined as a deliverable softw...

Page 133: ...ime See Scheduling a task and selecting computers in Software Management Solution on page 144 Schedule the task and select the delivery destinations Step 3 The Software Management reports let you moni...

Page 134: ...ommand line Creating a Quick Delivery task is the first step in performing a quick delivery of a single software resource The QuickDelivery wizard is the fastest and easiest way to create and run a Qu...

Page 135: ...ance windows The destinations to deliver the software resource to See Software settings for Quick Delivery tasks on page 135 7 Click OK See About quick delivery of a single software resource on page 1...

Page 136: ...page you can click the existing description to edit it Lets you select the software to deliver Software resource Lets you select a command line to run This drop down list contains all the command line...

Page 137: ...hat is not yet in the Software Catalog To deliver a package that is in the Software Catalog but with a command line that is not defined for the package For example a package is in the Software Catalog...

Page 138: ...ask inherits the default settings that control how the task runs You can override the default settings for a particular task See Advanced options for tasks in Software Management Solution on page 70 O...

Page 139: ...elivery on page 137 When you edit a Package Delivery task the Task Status section appears beneath the Packagesettings section on the page Under the TaskStatus section you can schedule the task select...

Page 140: ...You can source the new package from the Software Library a UNC path a URL or a directory on the Notification Server computer For more information see the topics about adding and editing a package in...

Page 141: ...Types of tasks in Software Management Solution NotificationServertasksletyoudownloadandrunpackages programs commands and other items to client computers You use tasks to perform most of the actions i...

Page 142: ...e 217 Software Virtualization Lets you proactively identify and repair broken Windows Installer applications on selected computers See Repairing Windows Installer applications on page 194 Windows Inst...

Page 143: ...k Advanced to change the default settings that control how this task runs You cannot change the default settings in a Software Virtualization task See Advanced options for tasks in Software Management...

Page 144: ...tatus double click an existing instance of this task to re schedule it You might want to reschedule an existing instance if the task failed due to an incorrect setting In that case you can fix the set...

Page 145: ...on the task page For more information see the topics about task schedule options in the Symantec Management Platform Help 3 Select the computers to run the task on For more information see the topics...

Page 146: ...Creating and managing Software Management tasks Scheduling a task and selecting computers in Software Management Solution 146...

Page 147: ...Altiris 6 x software package to a software resource Assigning multiple Altiris 6 x software packages to software resources Adding 6 x software packages to a package assignment task Editing 6 x softwa...

Page 148: ...very Managed Software Delivery or the Software Portal Whether or not you do assign a migrated package to a software resource you can use a Package Delivery task to deliver that package You can also mi...

Page 149: ...ration of software delivery data see the Software Management Solution Release Notes You can take the following actions on an existing Legacy Software Delivery policy Run the policy to deliver the soft...

Page 150: ...UNIX Linux or Mac OS delivery task Delivering software packages with the same configurations as 6 x Software Delivery tasks During the upgrade to Symantec Management Platform 7 0 you can migrate 6 x...

Page 151: ...s the same as for other policies For more information see the topics on specifying a policy schedule in the Symantec Management Platform Help You can also check any of the check boxes to configure add...

Page 152: ...GotoPackage link opens the 7 0 AddorEditPackage dialog box instead of the package s Package tab The Go to Program link opens the 7 0 Add or Edit Command Line dialog box instead of the package s Progr...

Page 153: ...ssign a software package to a software resource you can add the package s files to the Software Library When you assign a package to a software resource the Software Portal settings Install Software a...

Page 154: ...g software resource Click this option if the software resource is in the Software Catalog After you click this option click Select software resource and select the software resource to assign the pack...

Page 155: ...ource Use this method if you only have a few packages to assign to software resources See Assigning an Altiris 6 x software package to a software resource on page 153 To assign multiple Altiris 6 x so...

Page 156: ...ule and schedule when to run the task When the task runs it assigns the 6 x packages that are listed in the Software Settings section to software resources The task is saved in the Assign PackagestoSo...

Page 157: ...e resource or to an existing software resource You can also edit the command lines of the package See About assigning 6 x software packages to software resources on page 152 To edit 6 x software packa...

Page 158: ...Command Line tab edit any of the fields for the listed command lines If you select Custom as a Command type then you cannot check Set as the default command line option 5 In the Edit Software Details...

Page 159: ...tware from user requests Chapter 11 Introducing the Software Portal Chapter 12 Introducing software requests Chapter 13 Setting up the Software Portal Chapter 14 Reviewing and approving software reque...

Page 160: ...160...

Page 161: ...tware requests The administrator who sets up the Software Catalog decides which software each user or group of users is allowed and specifies which software requires approval These settings determine...

Page 162: ...when a manager is not available Deliver the approved software that is not in the Software Catalog or that is not assigned to the user The same person might perform both the SoftwarePortal administrato...

Page 163: ...e Symantec Management Console Typically users do not have access to the Symantec Management Console and do not have Notification Server security roles User See About the approval of software requests...

Page 164: ...proved For example Adobe Reader and the Google Toolbar do not require a license Approved software is delivered or scheduled for delivery as soon as the user submits a request for it No further action...

Page 165: ...tware requests in the Software Portal About request status notifications About the approval of software requests Every software request that is created in the Software Portal must be approved before t...

Page 166: ...the Software Catalog or is not published to the SoftwarePortal for the person who creates the request A request for an unlisted software resource requires the manager or the administrator to take addi...

Page 167: ...gram does not illustrate the additional steps that are required to deliver unlisted software Unlisted software is either not in the Software Catalog or is not published to the Software Portal Therefor...

Page 168: ...equest Is the software approved The request is held until further action is taken The administrator reviews the request Manager s decision Administrator s decision The request is closed The software i...

Page 169: ...sted software resource is not in the Software Catalog or is not published to the Software Portal for the person who creates the request See Table 12 3 Unlisted software Table 12 2 Delivery methods for...

Page 170: ...oftware application is one that you plan to manage Create a software delivery policy or task to deliver the software See Methods for delivering software on page 88 Administrator The software resource...

Page 171: ...roved and the software is either installed or scheduled for installation Approved Complete The request is for unlisted software and a manager approved it and sent it to an administrator for approval A...

Page 172: ...ons The Software Portal can facilitate communication about software requests by sending email messages automatically as a result of certain actions An email notice can be triggered when a software req...

Page 173: ...ialog box Configuring the Software Portal settings Implementing the Software Portal Before you or any users can use the SoftwarePortal you must set it up and prepare it for use See About the Software...

Page 174: ...ave access to the Symantec Management Console and do not have Altiris security roles Configure security roles for the administrators and managers who need to use the Software Portal Step 1 The Softwar...

Page 175: ...to respond to complex delivery requirements See Adding a Managed Software Delivery policy to the Software Portal on page 179 Define the software that appears in the Software Portal Step 4 Anyone who...

Page 176: ...that is not assigned to the user Administer Software Requests Software Portal Administrators This setting is on the Privileges tab under Software Portal Privileges This setting provides access to the...

Page 177: ...rtal to deliver a single piece of software with minimum configuration When you publish a software resource a Quick Delivery task is created After a software request is approved the Quick Delivery task...

Page 178: ...n the software resource page click the Software Publishing tab 5 On the Software Publishing tab enter the details and select the settings for publishing this software resource See Software Publishing...

Page 179: ...to deliver one or more software resources with complex delivery requirements See About advanced software deliveries on page 96 For example you can publish a Managed Software Delivery policy that inst...

Page 180: ...adds a software resource to the Software Portal See AddingasoftwareresourcetotheSoftwarePortal onpage177 The SoftwarePublishing tab that appears when the administrator adds a Managed Software Deliver...

Page 181: ...requests is three which is the recommended number A user who exceeds the allowed number of requests cannot create a new request until one of their other requests is closed A Managed Software Delivery...

Page 182: ...Type the name of your organization as it should appear in the Software Portal window Company name 5 Click Save changes Setting up the Software Portal Configuring the Software Portal settings 182...

Page 183: ...sole on the Notification Server computer and is available to the Software Portal administrator The SoftwarePortal administrator approves special requests and can also approve any requests if a manager...

Page 184: ...e requests that are for listed or unlisted software Request type Lets you search for the requests that are in one of the following categories Approved Software Software Requiring Approval Approved Man...

Page 185: ...ny See Statuses of software requests in the Software Portal on page 170 See About the approval of software requests on page 165 To process a software request on the Administrator Portal page 1 In the...

Page 186: ...a software resource in the Symantec Management Platform Help Import new software resource The software resource might be in the Software Catalog However it might not have been published at all or it...

Page 187: ...the Unlisted Software Request Details dialog box click OK 8 If you approve a request for the unlisted software take steps to obtain the software 187 Reviewing and approving software requests Processi...

Page 188: ...Reviewing and approving software requests Processing a software request on the Administrator Portal page 188...

Page 189: ...Managing applications on client computers Chapter 15 Managing Windows Installer applications Chapter 16 Managing virtual applications 4 Section...

Page 190: ...190...

Page 191: ...a Windows Installer Repair policy Windows Installer Repair settings About source path updates for Windows Installer applications Updating the source paths of Windows Installer applications Configurin...

Page 192: ...ion or repair Windows Installer can access the needed installation file from one of these servers You can use a policy or a task to update the source paths See About source path updates for Windows In...

Page 193: ...applications on page 194 The Software Management Solution agent must be installed on the client computers for you to perform Windows Installer repairs See Installing the Software Management Solution...

Page 194: ...Repair takes more time and resources than a Windows Installer Quick Repair A Windows Installer Quick Repair takes less time and fewer resources than a Windows Installer Full Repair Scantimeandresource...

Page 195: ...ow Schedule the task to run at a specific time See Scheduling a task and selecting computers in Software Management Solution on page 144 This additional step is not necessary for the policy because yo...

Page 196: ...tion Management Windows and then click one of the following options Windows Installer Full Repair Windows Installer Quick Repair See Types of Windows Installer repairs on page 193 3 In the right pane...

Page 197: ...ou edit a task this option is not labeled In the upper left of the task page you can click the existing name to edit it Provides further information about this task Do not include critical information...

Page 198: ...ile can be accessed You can perform resilient source path updates of Windows Installer applications with a policy or a task as follows Use a policy as your primary means to update the source paths of...

Page 199: ...Step A Source Path Update policy or task adds resilient source paths to Windows Installer applications on managed computers See Configuring a Source Path Update policy on page 200 See Creating a task...

Page 200: ...under the Software reports See Running a Software Management Solution report on page 83 View the Software Resources Inaccessible Source Paths report Step 4 Configuring a Source Path Update policy You...

Page 201: ...be accessible to the computers that are specified in the policy Last Server to Use 4 In Maximum Number of Servers type the maximum number of servers to use for the source path update 5 Under Schedule...

Page 202: ...ollow your organization s standards for naming tasks if any Name When you edit a task this option is not labeled In the upper left of the task page you can click the existing name to edit it Provides...

Page 203: ...that are specified in the policy Last Server to Use Lets you type the maximum number of servers to use for the source path update Maximum Number of Servers Lets you change the settings that control h...

Page 204: ...ory Solution Help Creating customized Windows Installer policies and tasks A software resource for the Application Management agent is created in the Software Catalog when Software Management Solution...

Page 205: ...own policies and tasks to repair Windows Installer applications or to update their source paths You deliver the agent with a command line that runs the agent according to your specifications You use t...

Page 206: ...ce path to add to the list of valid sources for the specified product ClearSourceList Specify Yes or True to clear all other source paths from the source list and then add this source path as the only...

Page 207: ...path Processes only the specified components For IDs type a semicolon delimited list of the component names or GUIDs Limiting the components that are processed reduces the agent s run time IncludeComp...

Page 208: ...aximum number of bytes that a log file can reach before it is backed up and a new log file is started For x type the number of bytes to allow The default maximum size is 1 024 000 The minimum size tha...

Page 209: ...ted items I Repair incomplete items Do not separate the parameters with spaces or other characters For example the following command repairs any features or components in an absent state or a corrupte...

Page 210: ...ts and component objects are the most numerous and the most common they are used for the throttle count item Throttle x Displays a user interface on the user s computer The interface displays details...

Page 211: ...ions that you can perform on a virtual software layer Installing and managing a virtual software layer with a Software Virtualization task Software Virtualization settings Installing and managing a vi...

Page 212: ...stallation See Methods for virtualizing software on page 219 Deliver and manage virtual layers with any delivery policy or task in Software Management Solution See Methods for installing and managing...

Page 213: ...n a single computer When you use software virtualization a required version of a file is never overwritten and the problem of conflicting DLL files is eliminated See Managing virtual applications on p...

Page 214: ...applications on page 211 You can use either of the following tools to repackage an application s installation file to create a VSA file Wise Package Studio 7 0 or later Software Virtualization Soluti...

Page 215: ...tion data is not saved in the application s layer in the following situations When the data is excluded with an exclude entry An exclude entry excludes files from a layer and saves them in the base fi...

Page 216: ...virtual software layer for Microsoft Word can have a layer exclude for the following file types DOC RTF TXT When Word saves a file with any of these file types the file is saved in the base file syste...

Page 217: ...or in Wise Package Studio 7 0 or later Software Virtualization Solution or its new version which is called Symantec Workspace Virtualization See About software virtualization on page 212 Managing virt...

Page 218: ...ivery method to install a VSA file as a new layer and activate it on the client computer See Methodsforinstallingandmanagingvirtualsoftware onpage221 Install the software into a virtual software layer...

Page 219: ...you deliver the vendor s installation file For example you can deliver an MSI or EXE The installation file is virtualized when it is installed This method is only available with Managed Software Deliv...

Page 220: ...could be installed on the same computer When you virtualize software you avoid conflicts between that application and other applications See About managing virtual applications on page 211 When you s...

Page 221: ...you create the policy this check box appears in one of the following places In the Managed Software Delivery wizard this check box appears on the Select software resource page If the software resource...

Page 222: ...equires a separate task including the installation You can also create a Quick Delivery task or a Package Delivery task and add it to a Managed Software Delivery policy See Installing and managing a v...

Page 223: ...ut is still on the computer If a process from the layer is running this action fails unless you also select an option to force the operation to complete Deactivate Deactivates and deletes a virtual so...

Page 224: ...es or modifies See About preventing the loss of virtual application data on page 215 This action is not available in a Software Virtualization task Reset and Activate Resets a virtual software layer t...

Page 225: ...e layer When the task runs on a client computer it executes the command line that performs an action on the layer Each action requires a separate task including the installation See Actions that you c...

Page 226: ...orts are listed under the Software reports See Running a Software Management Solution report on page 83 View the Virtualized Software Resources reports Step 4 See Managing virtual applications on page...

Page 227: ...can perform on a virtual software layer on page 223 Software virtualization command Lets you define the layer on which to perform the command Type the name of the layer exactly as it appears on the ma...

Page 228: ...computers You can also use these tasks to manage a virtual software layer that was created by installing a virtual software archive file If the software was virtualized during a Managed Software Deliv...

Page 229: ...source that contains the VSA file that was installed to create the layer In a Package Delivery task you can also specify a VSA package that is not assigned to a software resource In the task specify t...

Page 230: ...Step 6 See Managing virtual applications on page 217 Installing and managing a virtual software layer with a Managed Software Delivery policy Windows only You can create Managed Software Delivery poli...

Page 231: ...a virtual software layer in one of the following ways Installs a software resource into a virtual software layer Manages a virtual software layer that was created by installing a virtual software arch...

Page 232: ...Managing virtual applications Installing and managing a virtual software layer with a Managed Software Delivery policy 232...

Page 233: ...anagement 203 Software Portal See Software Portal agent Software Virtualization 47 Altiris agent cache 59 applicability check about 102 process 99 application data See virtual application data applica...

Page 234: ...data 73 I implementation Software Management Solution 34 Software Portal 173 import virtual software 223 InstallTailor about 49 installing 50 L layer exclude entry 216 Legacy Software Delivery about...

Page 235: ...tware Delivery See settings Managed Software Delivery options SoftwareManagementSolution Seesettings Software Management Solution P Package Delivery about 137 Package Delivery continued advanced optio...

Page 236: ...ng 199 resource scoping software reports 82 results based actions Software Management Solution 67 run as settings Software Management Solution 62 run settings Software Management Solution 61 S schedul...

Page 237: ...ing data 72 replication 73 settings See settings Software Management Solution status See status Software Management Solution task See task Software Management Solution Software Management Solution age...

Page 238: ...ting 142 editing 143 process 225 scheduling 144 settings 226 source path update 198 See also resilient source paths about 198 advanced options 70 customizing 204 policy See Source Path Update policy p...

Page 239: ...Software Virtualization task about 212 applications to virtualize 213 virtual software continued creating during installation 220 creation methods 219 guidelines for creating 213 installing See virtua...

Page 240: ...70 customizing 204 full 193 Managed Software Delivery 193 policy 195 process 194 quick 193 scheduling 144 settings 196 task creating 142 editing 143 Wise InstallTailor 49 See also Wise Toolkit about...

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