Frequently asked questions
Troubleshoot virus and threat protection
45
Why is Norton AntiVirus unable to repair my
infected files?
If Norton AntiVirus cannot repair your infected files, you
may not have the most current virus protection on your
computer. Update your virus definitions regularly to
protect your computer from the latest viruses.
If, after using LiveUpdate, the virus cannot be removed,
the file may be corrupted, or contain a new virus. Do one
of the following:
1
Quarantine the file and submit it to Symantec.
1
Replace the infected file with a clean copy, if one
exists, and delete the infected file.
Why am I unable to receive email messages?
If you are using a firewall, it may block access to the
Internet features of Norton AntiVirus and prevent receipt
of Email messages.
You can temporarily turn off email protection and
attempt to download your email messages again.
To temporarily turn off incoming email protection
1
In the main window, click
Options
.
If a menu appears, click
Norton AntiVirus
.
2
In the Options window, under Internet, click
.
3
Uncheck
Scan incoming Email
.
4
Click
OK
.
5
Download your email messages.
6
Check Scan incoming Email to turn email protection
back on.
Your email client may have timed out. Make sure that
timeout protection is turned on.
If you continue to experience problems downloading
email messages, turn off email protection.
