Responding to emergencies
If your product won’t install
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If your product won’t install
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You must be running Windows in order to install your
Symantec product.
If you try to install your product on a computer that has a
virus and you choose not to run the Symantec Pre-Install
Scanner, start over and run the Symantec Pre-Install
Scanner as directed.
If you cannot run the Norton AntiVirus Pre-Install
Scanner, but you can connect to the Internet, go to
http://security.symantec.com and run virus detection
from the Symantec Security Check Web site.
Once the virus has been repaired, delete the installation
files that were left behind in the folder after you tried to
install the first time.
To delete remaining installation files
1
On the Windows taskbar, click
Start > Run
.
2
In the Run dialog box, type
%TEMP%
3
Click
OK
.
4
Close the window.
5
After you delete the temporary files, begin installation
again and run the Symantec Pre-Install Scanner to be
sure that you have removed all of the viruses.
