Frequently asked questions
Troubleshoot virus and threat protection
43
Troubleshoot virus and threat protection
Check here for possible solutions to issues that might
arise with Norton AntiVirus.
How do I make Auto-Protect load when I start
my computer?
If the Norton AntiVirus Auto-Protect icon is not visible on
the lower-right corner of the Windows taskbar, Auto-
Protect is not loaded. Failure to load Auto-Protect may be
due to one of the following situations:
You may have started Windows in safe mode. Windows
restarts in safe mode if the previous shutdown did not
complete successfully. For example, you may have
turned off the power without choosing Shut Down on the
Windows Start menu.
To restart Windows
1
On the Windows taskbar, click
Start
>
Shut Down
.
2
In the Shut Down Windows dialog box, click
Restart
.
3
Click
OK
.
Norton AntiVirus may not be configured to start Auto-
Protect automatically.
To set Auto-Protect to start automatically
1
In the main window, click
Options
.
If a menu appears, click
Norton AntiVirus
.
2
In the Options window, under System, click
Auto-
Protect
.
3
Ensure that Start Auto-Protect when Windows starts
up is checked.
Norton AntiVirus may not be configured to show the
Auto-Protect icon in the Windows system tray.
