Sybaritic Dermalife RelaxWell Ocean Pod, Owner'S Manual

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RelaxWell Ocean Pod C
g) If a product is not covered by warranty, customer will sign an Authorization Repair Work
Order of the evaluated findings and estimation of required work to bring the equipment up
to manufacturer specifications.
4. COVERAGE HOURS: The service hours covered under this agreement are 7:30 A.M. to 5:30 P.M.
Monday through Friday local time, excluding holidays and weekends. Any service that is performed
outside of the normal service hours will be billable at the SYB published Time and Materials Rates
when the service is rendered.
5. RESPONSIBILITY: SYB is not responsible for acts of war, terrorism, natural disaster or other force
majeure or failure of services supplied by third party contracted or other sources. SYB agrees to
respond in a timely manner, but cannot be held responsible for transportation delays. Furthermore,
SYB cannot be held responsible for interruption of business of either party due to any other causes
beyond SYB’s control or revenue lost down to downtime of equipment.
6.
CUSTOMER’S RESPONSIBILITIES: The Customer is responsible to:
a) Maintain the equipment in an environment suitable for the operation of the equipment as
instructed in the applicable Operator’s Manual.
b) Maintain the proper electrical power requirements as recommended by SYB.
c)
Follow all operating and maintenance instructions as indicated in the applicable Operator’s
Manual supplied by SYB.
d) Use ONLY the SYB approved Accel TB Cleaning Solution (USA Customers only). Use of any
and all other cleaning products for cleaning and disinfecting your unit will immediately void
your product warranty regarding the reported issue with the unit.
e)
Use of Essential Oils or non-Sybaritic products containing Essential Oils (such as aromatic
oils, body care treatments and/or application products, etc) will immediately void your product
warranty.
f) Make the equipment available for service within 1 hour after the arrival of the SYB Technical
Service Representative.
g) Pay all charges incurred by SYB due to delays in equipment access or refusal of service after
a Technical Service Representative has been dispatched and is either in-transit or on-site.
h) Maintain a safe and accessible environment for the Service Personnel to service the
equipment.
i) Allow SYB to implement any recommended engineering change deemed necessary by SYB.
j) Not make any modifications to the equipment that are not approved by SYB.
k) Customer agrees not to employ or engage a direct or 3
rd
party service technician or
organization that is not certified to service SYB Equipment. Customer further agrees that any
needed SYB service resulting from the unauthorized repairs performed by a direct or 3
rd
party
technician or organization not certified by SYB, will be billed to Customer at the current SYB
published Time and Materials Rates and will not be covered under this Product Warranty.
7. USE OF SUB-CONTRACTORS: Service provided under this Product Warrant
y may at SYB’s
option, be performed by either SYB or its authorized Technical Representatives or Sub-Contractors
at the direction of SYB.
8. PARTS REPLACEMENT: Repair materials and parts used to perform service pursuant to this
Product Warranty will be replaced only as deemed necessary by SYB. SYB may use repaired,
rebuilt or refurbished parts as necessary in making repairs under this Product Warranty. All parts
will be furnished on an Exchange Basis, with the replaced parts becoming the property of SYB.
9. FREIGHT COSTS: In-bound freight costs for warranty repairs are incurred by the Customer. All
freight costs on out-bound warranty repaired is equipment is paid by SYB will be shipped via UPS
Ground Services only. Any upgrades to Express Overnight are the responsibility of the Customer.
Under this Product Warranty Policy Customs Clearance, Duties or Taxes are not part of the freight
expense cost. This warranty policy considers freight costs as transportation expense only, not