12
Aton CL108 / Swisscom EN / A31008-M2005-F151-1-2X19 / main.fm / 23.07.2008
Faults and self-help with
troubleshooting
Not every problem signifies a fault in your tele-
phone. In some cases, problems can be resolved by
briefly interrupting the power supply to the base
station (unplug the power supply unit and then
plug it in again) or removing the battery cells from
the handset and reinserting them. The following
information is designed to help you with specific
problems.
Important:
Some problems or faults can only be
resolved if you take the complete device (base sta-
tion, handset and connection cable) to the place of
purchase.
Warranty/Maintenance/Repair/Approval
Warranty
The warranty period is 2 years as of the date of pur-
chase. For warranty repair, the warranty card, filled
out and stamped by the place of purchase must
accompany the faulty device. Excluded from the
warranty are damages due to improper use, wear
and tear or tampering by others. The warranty
does not include consumable materials and faults
that have only an insignificant affect on the value
or usability of the product. In case of errors, please
contact your place of purchase.
Repair/Maintenance
Rental devices
If your phone does not operate properly,
notify Technical Assistance (phone number
0800 800 800).
The repair
*
and the fault action are free of charge.
Purchased devices
Repair services are performed free of charge within
the warranty period in accordance with the regula-
tion of the warranty certificate. If a repair is neces-
sary, the device must be returned to the place of
purchase.
If Technical Assistance is made available (also dur-
ing the warranty period
*
)), the fault action is
charged (route lump sum price as well as expenses
for time). The repair costs are additional outside
the warranty period.
Batteries
Battery cells are considered consumed material,
which is not covered by the warranty service.
Faulty batteries are not replaced free of charge.
This applies to rented as well as purchased devices.
Help
If you have any general questions about products,
services etc., please contact your Swisscom
Information Centre (toll-free number
0800 800 800).
Approval
This device is intended for analogue telephone
connection in the Swiss network.
Country-specific requirements have been taken
into consideration.
Swisscom hereby declare that this device meets
the essential requirements and other relevant reg-
ulations laid down in Directive 1999/5/EC.
The Declaration of Conformity can be found on the
following website:
under the heading "Online Shop", Telephones,
Conformity Declaration.
Problem
Cause
Solution
Nothing
appears in
the display.
The handset is not
switched on.
The batteries are
flat.
Press the end call
key
a
for
approx.
5 seconds
or place
the handset in the
base station.
Charge or replace the
batteries.
No wireless
connection
to the base
station,
Base
flashes
in the display.
The handset is
outside the range
of the base sta-
tion.
The handset is not
registered.
The base station is
not turned on.
Move the handset
closer to the base
station.
Register the handset
p. 9.
Check the mains con-
nector on the base
station
p. 3.
You cannot
hear a ringer/
dialling tone
from the fixed
line network.
The phone cord
supplied has not
been used or has
been replaced by
a new cord with
the wrong jack
connections.
Please always use the
phone cord supplied
or ensure that the
pin connections are
correct when purchas-
ing from a retailer:
3-4 assignment of
telephone leads/
EURO CTR37.
Error tone
sounds after
system PIN
prompt.
PIN forgotten.
The system PIN
you have entered
is incorrect.
Reset the system PIN
to the default 0000
All handsets are
de-registered. All
settings are reset.
All lists are deleted.
* An exception is damage to wearing parts (cable,
labels, batteries etc.) and due to improper handling
(damage from dropping, infiltrated fluids etc.).
