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English
Warranty/Maintenance/Repair/ Approval
Warranty
The warranty period is 2 years as of the date of purchase. For warranty repair, the
warranty card, filled out and stamped by the place of purchase must accompany
the faulty device. Excluded from the warranty are damages due to improper use,
wear and tear or tampering by others. The warranty does not include consumable
materials and faults that have only an insignificant affect on the value or usability
of the product. In case of errors, please contact your place of purchase.
Repair/Maintenance
Rental devices
If your phone does not operate properly, notify Technical Assistance
(phone number 0800 800 800).
The repair
*
and the fault action are free of charge.
Purchased devices
Repair services are performed free of charge within the warranty period
in accordance with the regulation of the warranty certificate. If a repair is
necessary, the device must be returned to the place of purchase.
If Technical Assistance is made available (also during the warranty period*),
the fault action is charged (route lump sum price as well as expenses for
time). The repair costs are additional outside the warranty period.
Help
If you have any general questions about products, services etc., please
contact your Swisscom Information Centre (toll-free number 0800 800 800).
* An exception is damage to wearing parts (cable, labels, batteries etc.) and
due to improper handling (damage from dropping, infiltrated fluids etc.).
