TROUBLESHOOTING
TROUBLESHOOTING
6.1 FAQ
6.1 FAQ
Please refer to the FAQ table below for easy troubleshooting. The table below
describes some typical problems and also their solutions. Please check them before
calling your DVR dealer.
48
There must be at least 8192 images of recorded data for
playback to work properly. If not, your DVR will stop the
playback.
For example, if the IPS is set to 30, the recording time
should be at least 273 seconds (8192 images / 30 IPS) for
the playback to work properly.
Can’t play the recorded file on my DVR.
Update the JAVA program
Update the firmware of the software AP
Can’t view the DVR images over the
network with IE web browser
Please don’t use 2 Seagate’s power-saving HDDs
simultaneously.
When two Seagate’s power-saving HDDs
are installed, DVR can’t be turned on
successfully.
Confirm the camera is power supplied.
Check the setting of the camera lens.
Check the monitor’s video cable and connections.
Check the camera’s video cable and connections.
No live video
Check if the “RECORD ENABLE” is set to “YES”.
Timer record is not working
Change another USB flash drive to test.
Can’t detect your USB flash drive
Make sure HDD “Master”, “Slave” mode is correctly set.
Change another HDD cable for testing.
Change another HDD for testing.
Detect HDD fail
Make sure the power connector and HDD are connected
closely, or change another suitable HDD.
DVR keeps rebooting
Check if the HDD is installed and connected properly
No recorded video
Press any key and then enter the password to exit “Key
Lock” mode.
Not working when pressing any button
Confirm that there is power at the outlet.
Check power cord connection.
No power
SOLUTION
PROBLEM
5.8 OPTIONAL PERIPHERALS
5.8 OPTIONAL PERIPHERALS
1) IDA (independent disk array)
2) VGA converter
3) IR Remote Control (4CH DVR only)
For the operation of the following peripherals, please refer to their manuals individually.
